Daily insights on user experience, experience design and people-centred innovation Audience
21 July 2009
Elsevier announces the “Article of the Future”

According to an Elsevier press release, the ew article prototype introduces non-linear structure, enhanced graphical navigation, and integrated multimedia. “Elsevier, the leading publisher of scientific, technical and medical information products and services, today announces the ‘Article of the Future’ project, an ongoing collaboration with the scientific community to redefine how a scientific article is presented […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

21 July 2009
Elsevier announces the “Article of the Future”

According to an Elsevier press release, the ew article prototype introduces non-linear structure, enhanced graphical navigation, and integrated multimedia. “Elsevier, the leading publisher of scientific, technical and medical information products and services, today announces the ‘Article of the Future’ project, an ongoing collaboration with the scientific community to redefine how a scientific article is presented […]

21 July 2009
Touch me! An article on tactile experience

In this article Jessica Ching, Laura Henneberry and Shally Lee share the findings of a collaborative project between the Ontario College of Art and Design (OCAD) and Canadian network operator TELUS. “Touch is a vital human need and a deeply emotional form of communication. When we physically interact with people or things we enjoy, we […]

21 July 2009
Mobile Internet user experience is miserable: Study

While most people see mobile as the answer to so many problems, research from Nielsen Norman Group sees it as another problem on the list. “The key finding showed that users are 35 percent less successful completing Web site tasks via their mobile phones than they are on a regular PC. The usability studies leading […]

21 July 2009
Storytelling and interaction design

The urge to describe experiences by telling a story runs throughout human history. From pictograms to hieroglyphs to the songs of the wandering bard, argues Ben Fullerton, we have developed many different ways of using storytelling devices such as allegory and the arc of a narrative to describe the world around us, and our place […]

21 July 2009
We’re shifting from a need-to-know to a need-to-share culture

Ross Mayfield (blog), a leading social software entrepreneur and founder of Socialtext, talks on Nokia’s IdeasProject site about a major transformation in the way organizations assimilate ideas. Whereas in the past companies were protective and less inclined to track outside feedback, the rapid growth of Web communications has shown that sharing can be the basis […]

21 July 2009
Happy birthday Experientia
19 July 2009
Libraries turn page to thrive in digital age

The Globe and Mail newspaper of Canada looks at the future of libraries: Long the subject of warnings that the Internet would spell their demise, public libraries are booming through new branches, more resources and more computers. And in addition to their regular schedule of children’s programs and author readings, many have reinvented themselves as […]

19 July 2009
The crowd is wise (when it’s focused)

According to the New York Times, evidence suggests that crowdsourcing succeeds when it’s designed for specific tasks — and when the incentives attract the most effective collaborators. “A look at recent cases and new research suggests that open-innovation models succeed only when carefully designed for a particular task and when the incentives are tailored to […]

18 July 2009
Technology for more than one language, please

Technological tools are not made for people who speak more than one language, and there are many of us: immigrants, travellers, polyglots, emerging market facilitators, people from smaller language communities … In fact, people who are not Anglo-Saxon frequently use more than one language. But technology is not made for us. Although computers have operating […]

18 July 2009
Book: Human-Computer Interaction – Development Process

Human-Computer Interaction: Development Process (Series: Human Factors and Ergonomics) by Andrew Sears and Julie A. Jacko (Editors) CRC Press, March 2, 2009 Hardcover, 356 pages Amazon – Google Books Preview Hailed on first publication as a compendium of foundational principles and cutting-edge research, The Human-Computer Interaction Handbook has become the gold standard reference in this […]

18 July 2009
Creating one’s own economy of human well-being

Tyler Cowen (Wikipedia), a professor of economics at George Mason University, has written a thought-provoking piece for Fast Company, that is many ways highly complementary to our own KashKlash discussion on the future of value exchange. “Online, you can literally create your own economy. By that, I mean you can build an ordered set of […]

17 July 2009
Design ethnography: strategy for visual communications

Design ethnography: strategy for visual communications Leslie MacNeil Weber 2009 Graduate Thesis University of Washington Ethnography, a field of anthropological study and a research technique, helps visual communication designers create materials that evoke meaning and inspire action in their audiences. Ethnography enables a designer’s understanding by uncovering cultural contexts and social norms. This thesis examines […]

17 July 2009
Financial Times podcasts on connected lives

The Financial Times analyses the implications of a connected planet in this series of roundtable discussions. Connected Lives: the debate – Part 1 Three experts (Suranga Chandratillake, CEO of Blinkx; Niall Murphy, co-founder of The Cloud; and Ade McCormack of Auridian) discuss what it means to be connected, the barriers to universal access to fast […]

17 July 2009
Futures 2.0: rethinking the discipline

Alex Soojung-Kim Pang of The Institute for the Future has been working recently on a think-piece on what futures would look like if it started now: “If instead of starting during the Cold War, in the middle of enthusiasm for social engineering, computer programming, and rationalistic visions of future societies, futures was able to draw […]

17 July 2009
Power in People’s Hands: learning from the world’s best public services

The [UK] Government’s drive to reform public services by giving more power back to the citizen was accelerated yesterday, with the publication of a new study of innovative public services from around the world. Drawing on more than 30 of the best examples from around the world, Power in People’s Hands: Learning from the World’s […]

17 July 2009
Re-framing the problem: social interaction design

Social media expert and social interaction theorist Adrian Chan describes on Johnny Holland on what he means with ‘social interaction design’ and on the role of frames of meaning, frames of experience, and frames as a concept for a user-centric description of social interactions. A recommended read. “User centric design ought to be oriented to […]

17 July 2009
Converting those who have no desire to be converted

80% of the transactions of the UK Government are done with the bottom 25% of society and migrating services online offers great cost savings. Yet, 17 million Britons have never been online and many of those are poor. Now the UK has a ‘Digital Champion’ in the person of Martha Lane Fox, erstwhile co-founder of […]

14 July 2009
For Uganda’s poor, a cellular connection

In a country where people don’t have electricity, much less Internet access, the Grameen Foundation partners with Google to relay information through mobile phones. Dara Kerr reports from on the ground for CNet: “The research for this project began a year and a half ago at the Application Laboratory, AppLab, which was set up in […]

14 July 2009
The digital age of rights

The digitally deprived have rights too, says BBC News columnist Bill Thompson, who is quite upset about a new French law: “If it is unacceptable to cut people off from the network because their actions are commercially damaging to the record companies, why is it acceptable to offer them poor or no access to broadband […]

14 July 2009
What you don’t know about M-PESA

Olga Morawczynski, a doctoral candidate at the University of Edinburgh and has spent more than a year investigating customer adoption and usage in both urban and rural Kenya, and has been sharing some of her insights on the CGAP blog. This time she talks about a third player, Sagentia, who was behind the M-PESA success: […]

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