Daily insights on user experience, experience design and people-centred innovation Audience
30 July 2009
Designing waits that work

The MIT Sloan Management Review has published Donald Norman’s paper ‘Designing Waits That Work‘ (available for $6.50). It is based on a 2008 paper by Norman, entitled ‘The Psychology of Waiting Lines‘ (which is freely available), but sections have been added on “Variations of basic waiting lines” (including triage, categorization of needs, and self-selection of […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

30 July 2009
Designing waits that work

The MIT Sloan Management Review has published Donald Norman’s paper ‘Designing Waits That Work‘ (available for $6.50). It is based on a 2008 paper by Norman, entitled ‘The Psychology of Waiting Lines‘ (which is freely available), but sections have been added on “Variations of basic waiting lines” (including triage, categorization of needs, and self-selection of […]

29 July 2009
An interview with Eric von Hippel

Scott Wilson interviewed Prof. Eric von Hippel of MIT’s Sloan School of Management for the Deloitte Review. “Open source technology and lead user innovation: two subjects very much in evidence across a diverse number of business sectors today. But how can they help companies grow, and what can we learn from the likes of open […]

29 July 2009
Nokia in trouble? How fast can a mobile device giant react?

Fascinating and seemingly very realistic tale on the potential of Nokia (and other device manufacturers) to be able to react to the introduction of the iPhone in 2007, based on the time frame of their product development cycles. “When the iPhone was announced (January 2007), an analyst friend of mine calculated the competitive response from […]

29 July 2009
Experience sampling on the iPhone

Can the Apple iPhone measure your happiness, asks Jenna Wortham on the New York Times Bits blog. “Matt Killingsworth, a doctoral candidate in psychology at Harvard University, thinks the phone might at least help researchers gather some data about it. Mr. Killingsworth, a former software developer, has helped create an application called “Track Your Happiness” […]

29 July 2009
User research at Apple

In a truly excellent article, entitled “You can’t innovate like Apple”, Alain Breillatt also discusses Apple’s approach to user research. “While I’m sure Jobs says he doesn’t do research, it’s pretty clear that his team goes out to thoroughly study behaviors and interests of those they think will be their early adopters. Call it talking […]

28 July 2009
People will be able to control and federate their own data

John Clippinger, who directs the Law Lab at Harvard University, predicts, in this video on Nokia’s IdeasProject, a huge shift over the next one to two years in the way people manage their identities. He asserts that “user-centric identity, “the ability of individuals to carry their information from one site to another in a “cloud” […]

28 July 2009
Stanford seminars on people, computers and design

“CS547. Human-Computer Interaction Seminar (Seminar on People, Computers, and Design)” is a course of the Stanford HCI Group, coordinated by Terry Winograd, on topics related to human-computer interaction design. Below is a run-down of the 2008-2009 speakers (all videos are available online): September 26, 2008 – Tristan Harris , Apture New models for browsing (video) […]

27 July 2009
What is the interest created by conversational currency?

As the world moves to accommodate “everyone’s interest” could we be headed towards a global economy based on “free interest”, asks Jay Deragon on AlwaysOn. And what is the interest created by conversational currency? Social media is about depositing conversational currency for use and gaining “interest” from it. A conversation can and does create a […]

27 July 2009
Conceptual consumption

An article in the New York Times Magazine brought me to an interesting article by behavioural economist Daniel Ariely, who has been featured previously on this blog: “Anybody who is honest about consumer behavior knows that often what we buy is not simply some thing but some idea that is embodied by that thing. “Conceptual […]

27 July 2009
How wired gadgets encroach on privacy

With every high-tech gadget we buy, we give up a little more privacy. Many devices today are in constant communication with their manufacturer. And it’s not just consumers who are losing their rights — the technology gives authoritarian states whole new ways of keeping tabs on individuals. “In the age of networked digital devices, it […]

26 July 2009
Indian Design for All newsletter features German design

The Design for All Institute India has published a special issue of its newsletter together with IDZ International Design Centre, Berlin. Guest Editor is Prof Birgit Weller. Design for All Institute Of India is a self financed, non-profit voluntary organization, located in Delhi, India, which seeks corporate and public partnership in order to carry forward […]

26 July 2009
Benedict Singleton on socio-technical assemblages

Benedict Singleton is in the later stages of a practice-based PhD on service design at Northumbria University. In his research he uses “critical, self-directed design projects, alongside literary and ethnographic strategies, to rethink some basic assumptions about service design – which have proliferated so quickly and widely that they constitute an emerging orthodoxy.” “From this […]

24 July 2009
An Experientia celebration in style

(Article contributed by Experientia editor Erin O’Loughlin:) On the 23rd July 2009, Experientia celebrated its fourth anniversary in style, at the stunning Villa Tiboldi in the lush Piemontese wine country. There was a lot to celebrate, in four years of challenges, successes and growth. Starting from Piazza Castello, in the heart of historical Turin, the […]

23 July 2009
IBM and the Internet of Things

Two articles by Richard MacManus on ReadWriteWeb caught my attention because they both deal with IBM and the Internet of Things. In a first article, MacManus describes how IBM is involved in some very interesting projects at the intersection of two big trends [he has] been tracking in 2009: the Real-time Web and Internet of […]

23 July 2009
TEDGlobal: ‘The democratisation of intimacy’

Anthropologist Stefana Broadbent says that modern communications aren’t expanding our circle of friends but are strengthening our most important relationships, reports Kevin Anderson on The Guardian’s PDA blog. “Modern communications are not expanding our social circle, but anthropologist Stefana Broadbent says that mobile phones, instant messaging and social networking are actually strengthening our core relationships. […]

23 July 2009
How the digital world is changing the rules of modern courtship

As part of a feature series on Facebook (see below), Newsweek explores how the digital world is changing the rules of modern courtship: “It wasn’t so long ago that the idea of a college romance playing out online—for better or for worse—would have been deemed weird, nerdy, or just plain pathetic. As the thinking went, […]

23 July 2009
TEDGlobal updates

Both the Guardian newspaper’s PDA blog and TED itself are posting regular updates from the current TEDGlobal conference in Oxford, UK. (TED stands for technology, entertainment and design, and it’s an exclusive conference that brings togethers thinkers and doers from around the world. The TEDGlobal edition is directed by Bruno Guissani.) Here are some selected […]

23 July 2009
Designing for sustainability

In this three-part video series, originally posted on Adobe’s Inspire site (a publication from the Adobe Experience Design Team), watch highlights from the Adobe-sponsored roundtable discussion, moderated by former XD Director, Josh Ulm, and featuring leaders of the software industry, design profession, and sustainability movement. Part 1: Designing for sustainability Part 2: Towards sustainable design: […]

23 July 2009
Literature review on museums and libraries in a digital age

  The Futures of Learning blog, which is associated with a MacArthur Foundation project, just completed an extensive literature review, conducted as part of the project, Inspiring the Technological Imagination: Museums and Libraries in a Digital Age. The work discussed in this literature review seeks to answer the question how institutions might change to take […]

22 July 2009
Visions of Europe in 2030

The age of globalization is over. The coming 30 years will be shaped by the logic of scarcity, resulting in a turn away from global trade and the creation of self-reliant geopolitical zones. Wolfram Eilenberger argues on Spiegel Online that Europe is prepared for these challenges. “The dogma-free, democratic marketplace of ideas, for which Socrates […]

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