putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
21 June 2009
Mobile impact

Last week I quoted from Robert Fabricant’s contribution to a Fast Company discussion roundtable on the impact of the mobile phone. Robert has meanwhile posted the full text of his response to the questions. Here another quote: “Density and connectivity are the keys drivers of social transformation and mobile technologies are the medium. There may […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

21 June 2009
Mobile impact

Last week I quoted from Robert Fabricant’s contribution to a Fast Company discussion roundtable on the impact of the mobile phone. Robert has meanwhile posted the full text of his response to the questions. Here another quote: “Density and connectivity are the keys drivers of social transformation and mobile technologies are the medium. There may […]

19 June 2009
Thomas Crampton on his transition from journalism to digital strategy

Thomas Crampton, a former correspondent for the International Herald Tribune and the New York Times, was asked to address an OECD gathering in Paris about his transition from journalism to digital strategy, focusing on his experiences within a traditional media company and the way it dealt with the transition to digital. Although he could not […]

19 June 2009
UK report on how cities use innovation to tackle social challenges

British Council press release: Breakthrough cities is a groundbreaking report on how cities can mobilise creativity and knowledge to tackle compelling social challenges. The report was commissioned by the British Council from the Young Foundation. Geoff Mulgan and Charles Leadbeater, established international experts in social innovation and creativity, are major contributors. The Breakthrough cities report […]

19 June 2009
A complex vision of citizen media

MIT’s Center for Future Civic Media is hosting the annual meeting of Knight News Challenge winners at MIT, and Ethan Zuckerman is there. Aside from a Q&A session with Knight Foundation president Alberto Ibarguen and sociologist/author Eric Klinenberg about the future of news, Zuckerman posts two longer contributions about citizen media, which I thought were […]

19 June 2009
Even the BBC believes that we are all hackers now

My quest of understanding the mainstreaming of hacker culture is now also endorsed by the BBC: “The maze of electronics on a typical circuit board can be difficult to decipher, but as hackers and tinkerers grow in number, an industry and web community have emerged to provide them with instructions to make their work simpler.” […]

19 June 2009
EU lays out plans for the “internet of things”

The European Commission has announced plans for Europe to play a leading part in developing and managing interconnected networks formed from everyday objects with radio frequency identity (RFID) tags embedded in them – the so-called “internet of things”. The Commission has launched a 14-point action plan to address the issues raised from such widespread interconnectivity. […]

19 June 2009
Could Twitter ever be used to trigger a genocide?

Jamais Cascio asks in a Fast Company article if the same technologies that have allowed for a potential democratic revolution in Iran could emerge just as readily in support of something far more sinister. “In noting the potential power of social networking tools for organizing mass change, I thought out loud for a moment about […]

19 June 2009
Four new Dott07 case studies

The UK Design Council just published — a little late — four short case studies based on the experience of Dott07, a year of community projects, events and exhibitions based in North East England and curated by John Thackara, that explored what life in a sustainable region could be like – and how design could […]

18 June 2009
Large scale user testing project as part of the Digital Britain initiative

According to NewMediaAge, the UK Technology Strategy Board (TSB), the government body for business innovation in technology, and NESTA, the National Endowment for Science, Technology and the Arts, will collaborate on digital user-centred test-bed projects, as part of the Digital Britain initiative, to develop and trial business models, network operating models and service platforms. “The […]

18 June 2009
Clive Thompson on the future of reading in a digital world

Clive Thompson explores the future of reading, and of books, in a digital world, and remains optimistic. “Books are the last bastion of the old business model—the only major medium that still hasn’t embraced the digital age. Publishers and author advocates have generally refused to put books online for fear the content will be Napsterized. […]

18 June 2009
The blind leading the deaf

A recent HarvardBusiness.org article about the use of anthropology and ethnography in global R&D strategies (blogged about here), has got Nokia’s user anthropologist Jan Chipchase a bit worked up, as he thinks it “largely misses the point”. “For all the current buzz currently surrounding ethnographic / anthropological research – this isn’t the only way to […]

18 June 2009
We are all hackers now (ctd.)

In my ongoing exploration of the theme “we are all hackers now” (also the title of a talk I will give on 29 June in Brussels), I once again found quite a lot of recently published supporting material. We build the parts, you build the product The creator of Zoybar, an open-source hardware platform that […]

15 June 2009
The social life of health information

The Pew Internet & American Life Project has published a report that shows how Americans’ pursuit of health takes place within a widening network of both online and offline sources. Americans’ pursuit of health takes place within a widening network of both online and offline sources. Whereas someone may have in the past called a […]

15 June 2009
The rules for balancing technology and relationships

Emma Cook asks in The Times of London if our increasing desire to stay in the loop is distracting us from the people who should matter the most in our lives. “According to research carried out last year by Professor Nada Kakabadse at Northampton University, a growing number of people are becoming overdependent on their […]

15 June 2009
From business to buttons

Interaction designers, business strategists and usability experts gathered last week in Malmö, Sweden for the third edition of the “From Business to Buttons” conference. Videos (alternate link) of the presentations are now online. A selection: The Zen of presentation design & delivery: Why it matters now more than ever Garr Reynolds, Associate Professor of Management, […]

15 June 2009
Identity crisis in the West and innovation in the developing world

Nokia’s Ideas Project published two feature stories today: Digital We: A (Multiple) Identity Crisis We create new digital identities almost without limit – at the same time new technologies urge us to blur them. Is it a new digital arms race? “Intentionally or not, the world of bits offers so many opportunities to create information […]

15 June 2009
Nokia to offer Life Tools for rural mobile users

Nokia plans to roll out its Life Tools group of services to more emerging markets following a successful pilot program in India, a company executive said Monday. “Nokia plans to roll out its Life Tools group of services to more emerging markets following a successful pilot program in India, a company executive said Monday. Nokia […]

15 June 2009
Smartphone rises fast from gadget to necessity

The increasing popularity of BlackBerrys, iPhones and their kin owes as much to sociology as technology. Steve Lohr reports in The New York Times. “The smartphone surge, it seems, is a case of a trading-up trend in technology that is running strong enough to weather the downturn. And as is so often true when it […]

15 June 2009
Anthropologist Stefana Broadbent speaker at TEDGlobal

Stefana Broadbent, the acclaimed tech anthropologist, will be an invited speaker at the upcoming TEDGlobal conference (21-24 July, Oxford, UK). Stefana is currently a visiting research fellow in the Department of Anthropology at University College London, and was the head of the Customer Observatory at Swisscom. Her work was published in Business Week and The […]

15 June 2009
US Government providing cellphones for the poor

A US federal program providing subsidized phone service now offers cellphones, showing how much society values them, reports The New York Times. “The users are not the only ones receiving government assistance. Telecommunications industry analysts said the program, while in its infancy, could benefit mobile phone carriers, who face a steep challenge of their own: […]

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