putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 June 2009
August new media gathering in Banff involves Experientia partner

Interactive Screen 0.9: The Makers (10 to 15 August 2009) is the 14th installment of the Banff New Media Institute’s acclaimed new media summit, where media makers from Canada and the world gather to reflect on the current state of new media and the shape of things to come. At the end of each summer, […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

30 June 2009
August new media gathering in Banff involves Experientia partner

Interactive Screen 0.9: The Makers (10 to 15 August 2009) is the 14th installment of the Banff New Media Institute’s acclaimed new media summit, where media makers from Canada and the world gather to reflect on the current state of new media and the shape of things to come. At the end of each summer, […]

30 June 2009
Are we losing our ability to think critically?

Samuel Greengard writes in the latest issue of Communications of the ACM on how some experts believe that computer technology might be affecting people’s ability to think deeply. “We’re exposed to [greater amounts of] poor yet charismatic thinking, the fads of intellectual fashion, opinion, and mere assertion,” says Adrian West [, research director at the […]

26 June 2009
Arup Foresight – Drivers of Change

Arup’s Drivers of Change initiative is an on-going research programme exploring those issues most likely to have a major impact upon society, on Arup’s business and on that of their clients. Following the success of drivers of change 2006 publication, Arup Foresight recently published an update. This new set of 175 cards investigates leading drivers […]

26 June 2009
Microsoft’s global R&D transformation

Navi Radjou writes on HarvardBusiness.org that he recently visited the Microsoft Research India lab in Bangalore, describes what he learned about their Technology for Emerging Markets (TEM) unit, and draws some interesting wider conclusions. “What impressed me most about TEM is its staff members’ multidisciplinary backgrounds. In addition to computer scientists and engineers, TEM also […]

26 June 2009
Service Design, a short essay by Jennifer Bove

Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and brand perception, argues Jennifer Bove in Creativity Online. In the article, she discussed a service design talk she gave as part […]

25 June 2009
Book: Ethnography and the Corporate Encounter

Ethnography and the Corporate Encounter: Reflections on Research in and of Corporations Edited by Melissa Cefkin Berghahn Books, July 2009 262 pages Abstract Businesses and other organizations are increasingly hiring anthropologists and other ethnographically-oriented social scientists as employees, consultants, and advisors. The nature of such work, as described in this volume, raises crucial questions about […]

25 June 2009
Practices around privacy (and Nokia)

A few days into the brouhaha about Nokia-Siemens Networks equipment being used for surveillance in Iran, Nokia user researcher Jan Chipchase reflects on the controversy, and delves into the subject of privacy.

24 June 2009
How people power can transform Britain

The Independent is publishing a collection of essays to launch NESTA’s ‘Reboot Britain’ programme. Reboot Britain will explore the role new technologies and online networks can play in driving economic growth and radically changing public services. The programme will begin with a one day event on 6th July which will look at the challenges faced […]

24 June 2009
Charles Leadbeater essay: The Art of With

Charles Leadbeater explores what the advent of the web, collaborative practice and open source ways of working mean for the arts and art organisations in this excellent 20-page essay commissioned by Cornerhouse. “The 20 century avant garde was built on the principle: separate and shock. The avant garde of the century to come will have […]

24 June 2009
Intel’s Genevieve Bell on humanising technology

Malaysian newspaper The Star devotes plenty of space to user-centred design in three stories that feature the work of Genevieve Bell, Intel’s user experience director. “Marrying” anthropology and science “I still write and publish my work in academic journals. To me, what we do in companies like Intel is the cutting edge of anthropological study. […]

23 June 2009
Social media moving to mobile media?

In an article for Computerworld, Paul Lamb suggests that we are transitioning from online social media to an era of social mobile media or “SoMo”. “Social media is literally on the move. While useful for anonymous and asynchronous communications, computer-based social media is rapidly becoming old school. In comparison, mobile social media is personal and […]

23 June 2009
Do women need special cell phones? Deutsche Telekom says yes
23 June 2009
First LIFT09 France videos are online

The first LIFT France conference took place last way in Marseilles. Being in Seoul, South Korea, myself, I missed it entirely, but luckily the videos are now becoming available. Welcome to Lift! Lift founder Laurent Haug and Lift France chair Daniel Kaplan will explain the theme and organization of the conference. Initial and necessary challenge: […]

23 June 2009
Four must-read pieces on UX Matters

Four must-read pieces on UX Matters: The social buzz: designing user experiences for social media By Junaid Asad, UX and human factors professional With the rise of social technologies, one-way design is no longer enough. The collective intellect of users, arising from the societies they represent, now has the biggest say in what could be […]

23 June 2009
The rise of the sensor citizen

Anne Galloway was one of the excellent presenters at the recent LIFT conference in Geneva. So it is with much pleasure to notice that she has written the latest contribution to Vodafone’s Receiver Magazine. In her critical contribution ‘The rise of the sensor citizen – community mapping projects and locative media‘, she takes a close […]

23 June 2009
Towards social business design

Social business design is a new concept that could potentially become quite important for businesses and corporations: In “From Social Media To Social Business Design, David Armano explores what businesses would be like if they were truly social. “Imagine if a company like GM, was at the core “social”. Not just participating in “social media”—but […]

23 June 2009
The revolution will be fetishised

Now that the refrains of “Twitter Revolution” and “the first uprising powered by social media” are fading into the distant memory that is 24 hours ago, we can start debating, says Jonathan Salem Baskin, what impact, if any, it had (or is still having) on events in Iran. “Social movements are, well, social, by their […]

23 June 2009
A range of new products will be created from social data

LinkedIn founder and CEO Reid Hoffman says in an interview on Nokia’s Ideas Project that the unprecedented accumulation of social network data provides fertile ground for the cultivation of products and applications that leverage and yield analytics from user identities and relationships. Watch video Related is a post by Jenna Wortham who in her New […]

23 June 2009
Technology is for revolution (and repression)

Far from being a tool for oppression, as often portrayed in old science fiction, technology has become a means of liberation, argues the Financial Times. “Technology gets a bad rap in the old media. In books and films, it is often the machinery used by governments to crush individuality. […] A funny thing happened on […]

23 June 2009
As blogs are censored, it’s kittens to the rescue

The New York Times discusses extensively the “Cute Cat Theory of Internet Censorship”, as propounded by Ethan Zuckerman, a senior researcher at the Berkman Center for Internet and Society at Harvard Law School. His idea is deceptively simple: most people use the Internet to enjoy their lives, and among the ways people spread joy is […]

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