Daily insights on user experience, experience design and people-centred innovation Audience
26 May 2009
President of Icann about the net’s potential for change

Dr Paul Twomey, president of the internet admin body Icann, talks about the net’s potential for change. “The mobile global internet is growing quickly to connect billions of people, devices and things. It offers much greater productivity and lower barriers to entry for users and businesses. In my travels I see “suits” in Manhattan, shop […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

26 May 2009
President of Icann about the net’s potential for change

Dr Paul Twomey, president of the internet admin body Icann, talks about the net’s potential for change. “The mobile global internet is growing quickly to connect billions of people, devices and things. It offers much greater productivity and lower barriers to entry for users and businesses. In my travels I see “suits” in Manhattan, shop […]

26 May 2009
Hi-tech aims to improve lifestyle

BBC technology correspondent Mark Ward reports on a research project that uses Facebook, mobile phones, and energy meters to nudge people into living healthier lives. “The three-year project will see how people react when data is fed back to them about their energy use and activity levels. While it has been established that such feedback […]

26 May 2009
You’re only a first-time user once

Steve Calde, a principal design consultant at Cooper, writes in Cooper Journal on the implications of designing for first time use. “A person is a first-time user exactly once (and in the case of the infusion pump, because of training and observation, nurses were actually never really first-time users), and in many cases a beginner […]

26 May 2009
Reflecting on everyware, the era of ubiquitous computing

Joe Lamantia, experience architect and strategist at MediaCatalyst, has recently been writing a column for UXmatters. Entitled “Everyware – designing for the ubiquitous experience,” the series aims to explore user experience and design in the era of ubiquitous computing. First fictions and the parable of the palace November 2008 An overview of everyware’s roots in […]

26 May 2009
The lamp posts on Brick Lane

Carl Honoré, author of In Praise of Slow and Under Pressure and a self-proclaimed proponent of the Slow Movement, is the writer of the latest contribution to Vodafone’s Receiver magazine. In his piece, Honoré argues that in a world of limitless information and constant access to other people, we often don’t know when to stop […]

25 May 2009
Focusing design solutions on social problems

Alice Rawsthorn of The New York Times has published an article on social design and service innovation: “When Ritt Bjerregaard became lord mayor of the city of Copenhagen in 2006, she was astonished to discover how many working days were lost when civic employees fell ill, and how much it cost — roughly €100 million, […]

25 May 2009
John Maeda designs technology’s human side

On Fora.TV you can find a video of RISD president John Maeda’s talk at O’Reilly’s Web 2.0 expo, where he discusses people participation processes at RISD. Watch video

25 May 2009
John Thackara on clean growth

Design Innovation Scotland has published a white paper by John Thackara, entitled Clean Growth: From Mindless Development to Design Mindfulness. It’s the first in a series whose aim is “to stimulate thought and debate about…radical solutions to real-world challenges”. The intended readers are regional economic development professionals and policy makers.

25 May 2009
Talking mobile banking in Kenya

Erik Hersman reports on his blog White African from the e Fletcher mBanking conference in Nairobi. Talking Mobile Banking in Kenya Notes from the panel “Perspectives on Mobile and Branchless Financial Service” Volume vs Value in Mobile Payment Systems Talk by Stephen Mwaura Nduati, who is in charge of “Payment Systems” at the Central Bank […]

25 May 2009
Wired economics

Nokia’s Ideas Project published a feature story on why technology may be making money superfluous. “We’re entering a time in which products are expected to give themselves over as platforms for innovation and reinvention. Even money, something we tend to think of as absolute, seems to have lost some standing as a singular fixed medium […]

20 May 2009
Science alone will not save us

Changing behaviour will be as vital as new technologies in tackling climate change. So where is the funding for linguists, anthropologists and sociologists? Tariq Tahir reports in The Guardian. “Multidisciplinary work helps engineers and scientists, as well as the professional carers, tackle extreme weather events in the future and keep services running,” Curtis says. “They […]

20 May 2009
Portfolios of the Poor: Financial diaries of the bottom billion

Portfolios of the Poor: How the World’s Poor Live on $2 a Day by Daryl Collins, Jonathan Morduch, Stuart Rutherford, Orlanda Ruthven Princeton University Press Hardcover, May 2009 Abstract About forty percent of the world’s people live on incomes of two dollars a day or less. If you’ve never had to survive on an income […]

20 May 2009
Humin – because innovation is a human business

Experientia is proud to announce the official launch of Humin, a programme developed for Flemish SMEs and start‐ups that creates competitive advantage through people-centred innovation. In May-June last year Experientia (in collaboration with Richard Eisermann of Prospect and Tjeu Arits of Arits Consulting) worked intensively with the City of Genk, Belgium, to set out the […]

20 May 2009
Museums and libraries in a digital age

  The Futures of Learning blog, which is associated with a MacArthur Foundation project, just announced a new blog series that reports on the literature review conducted as part of the project, Inspiring the Technological Imagination: Museums and Libraries in a Digital Age. Funded by the MacArthur Foundation as part of the Digital Media and […]

19 May 2009
How the mobile phone became an ‘instrument for life’

  The Sydney Morning Herald reports on a study of more than 1000 workers which shows that the mobile phone does not make people any more rushed or pressured for time. An analysis of more than 20,000 calls and texts logged by participants confirms the device originally marketed as a business tool has become an […]

19 May 2009
Mobile Literacy

Our friends at Adaptive Path have posted some information on a design and research project that aimed to understand how mobile technology can work more effectively in emerging markets. The company went to rural India to investigate the impact of mobile technology and developed concepts for new mobile devices for this market. Based on the […]

19 May 2009
New media practices in China, Korea, India, Brazil, Japan and Ghana

  The blog series on New Media Practices in International Contexts, which I announced in January, is now complete. It covers the unique characteristics of digital media user behaviours in very different socio-cultural contexts of China, Korea, India, Brazil, Japan and Ghana, with a particular interest in the intersection of youth, new media and learning. […]

13 May 2009
Us Now

Watch this excellent 1 hour documentary film about the power of mass collaboration, government and the internet. “In his student flat in Colchester, Jack Howe is staring intently into his computer screen. He is picking the team for Ebbsfleet United’s FA Trophy Semi-Final match against Aldershot . Around the world 35,000 other fans are doing […]

13 May 2009
Everybody’s a manufacturer: era of user-generated devices

Further on my earlier theme of “we are all hackers now“, here is a long feature on user-generated devices by Fumitada Takahashi and Phil Keys in the Nikkei Electronics Asia magazine (Japan). “User-Generated Devices (UGD), allowing people to enjoy themselves making their own equipment with friends, are making a showing in the electronics industry, fueled […]

12 May 2009
Human-centred design for sustainable development on an urban scale

The built environment is now the largest negative factor in the stability of ecosystems and the climate. As populations become increasingly urbanized, the evolution of cities will largely shape the outcome of our long dependence on natural resources. Recognising the need and opportunity to improve sustainable building practices, the City of Helsinki and Sitra, the […]

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