putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
18 April 2009
Let them eat tweets

Virginia Heffernan writes in the New York Times Magazine on why Twitter is a trap. “These worries started to surface for me last month, when Bruce Sterling, the cyberpunk writer, proposed at the South by Southwest tech conference in Austin that the clearest symbol of poverty is dependence on “connections” like the Internet, Skype and […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

18 April 2009
Let them eat tweets

Virginia Heffernan writes in the New York Times Magazine on why Twitter is a trap. “These worries started to surface for me last month, when Bruce Sterling, the cyberpunk writer, proposed at the South by Southwest tech conference in Austin that the clearest symbol of poverty is dependence on “connections” like the Internet, Skype and […]

17 April 2009
Global usability organisation embraces design

In December last year, the Usability Professionals’ Association (UPA) organised its first European conference in Turin, Italy, with a focus on the connection between usability and design. The very successful conference, which was chaired by the UPA Europe president Silvia Zimmerman (who has meanwhile become president of UPA Global) and UPA-Italy chair Michele Visciola (who […]

17 April 2009
Persuasive design for sustainability

Jeremy Faludi has compiled — in an article for Core77 00 a synthesis of the work of Stanford lecturer and researcher BJ Fogg on the field of persuasive design, and applies his insights to the field of sustainability: “Persuasion is a science; newborn and inexact, but a science nonetheless. Advertisers and marketers know this; designers […]

17 April 2009
Three environmental discourses in human-computer interaction

Elizabeth Goodman of the UC Berkeley School of Information made a presentation on the past and future of environmental issues and HCI at the recent CHI conference: A review of the past decade of human-computer interaction relating to environmental issues identifies three discourses whose commitments and assumptions have consequences for the design of new interfaces […]

15 April 2009
Organic interfaces workshop at CHI 2009

Carla Diana reports on Core77 at length about the highly conceptual CHI presentation/panel “Eek! A Mouse! Organic User Interfaces: Tangible, Transitive Materials and Programmable Reality“, where heavy hitters presented their own visions of how computing devices will move away from the keyboard and mouse and manifest in unexpected forms. “This panel was composed of researchers […]

15 April 2009
Gathering user ideas

Nokia’s IdeasProject website is intriguing. A content focused platform focused on high level discourse, it contains interviews with thought leaders in communications technology and disruptive ideas, and get’s updated on a nearly weekly basis (recently with venture capitalist Jeff Clavier – press release). Curiously they don’t even talk about Nokia or interview Nokia staff. Yet, […]

14 April 2009
Data as seductive material

Matt Jones (of Dopplr) gave a talk recently on seduction at the Sensing and Sensuality conference at the Umeå Institute of Design, Sweden. It’s all about seductive data visualisation. But as per usual, impossible to summarise. And as per usual, highly recommendable. Download talk

14 April 2009
UCL London is starting a new MA in Digital Anthropology

UCL (which is the abbreviation for “University College London” although you have to look at the site‘s footer to find out) is starting a new MA in Digital Anthropology. And it seems serious stuff. Digital technologies have become ubiquitous. From Facebook, Youtube and Flickr to PowerPoint and Second Life. Museum displays migrate to the internet, […]

13 April 2009
Thinking about the future of news

  The current paradigm of creating of serious news stories — through newspapers and big media — is under threat. Here is a haul of background on the matter (from today’s stories): ‘Hyperlocal’ web sites deliver news without newspapers [The New York Times] Just as some cities’ newspapers sputter, a handful of Web sites emerge […]

11 April 2009
LIFT France and I Realize Italy

Last month I announced that the next LIFT conference would take place in Marseilles, France on 18-20 June this year. Entrepreneurs, researchers, artists, designers, and activists who are inventing radically new ways to innovate, design, produce, trade, exchange and manage, will be coming to LIFT France to express their vision of a “hands-on future”, a […]

11 April 2009
Africa perspective on the role of mobile technologies in fostering social and economic development

Last week, the W3C Mobile Web Initiative organised a workshop on the “Africa Perspective on the Role of Mobile Technologies in Fostering Social Development” in Maputo, Mozambique. The workshop set out to understand the specific challenges of using mobile phones and Web technologies to deliver services to underprivileged populations of developing countries, and to capture […]

11 April 2009
IT viewed through a moral prism

An EU-wide study of emerging technologies led by Leicester’s De Montfort University aims to alert policy makers to any potential social and ethical problems New technology is changing the way we live and work so quickly that it is easy to overlook the social and ethical implications of each new development. […] So a two-year […]

10 April 2009
Bill Buxton on design and return on experience

Canadian designer and computer scientist Bill Buxton is Principal Researcher at Microsoft Research. Last month Bill gave a good 20-min keynote at Mix09 that kicked off a longer keynote by Scott Guthrie (corporate vice president of Microsoft’s .NET Developer Division). Bill Buxton is the author of Sketching User Experiences: Getting the Design Right and the […]

10 April 2009
It’s people, process and technology – in that order

  Healthcare organisations are throwing mobile technology at problems without fully considering the underlying business processes or the working conditions of the end-user. This is the key finding of a multi-country report across the healthcare sector from industry analysts Quocirca. It was commissioned by Anoto, the inventor of Digital Pen and Paper technology. Nearly two-thirds […]

9 April 2009
Market and non-market co-creation

Chris Lawer underlines that is important to identify that co-creation is not just about firms improving their social marketing, open innovation, community-building and learning efforts to generate new proprietary and valuable knowledge with/from their customers. Rather, there is also a form of co-creation that is largely independent of markets, where individuals willingly come together to […]

9 April 2009
Design thinking’s big problem

  A controversial post by Sam Ladner, followed by a rich debate between the author, Paula Thornton, Peter Merholz, Raymond Pirouz, and others. Design is attractive to management because it is a de-politicized version of the well known socio-cultural critique of managerial practices. Design thinking is so popular because it raises only questions of “creativity” […]

9 April 2009
Service Design Network newsletter is rich with content

The latest newsletter of the Service Design Network is out and the content is highly stimulating. A selection: Thinkpublic: Video on Co-Design Thinkpublic have recently released a four-minute overview on co-design on their website. It introduces the concept to all laymen and everyone interested. The beautifully made chalkboard animation is certainly worth a look, even […]

9 April 2009
European internet trends today and tomorrow

Microsoft just published a rather thorough report on the future developments of the internet across Europe. In the report, Microsoft analyses the differences in broadband penetration levels across Europe, examines the causes fuelling the growth of Internet adoption, assesses the impact of consumers’ evolving online behavior, and predicts the online trends of the future. Since […]

8 April 2009
Sun Dial, a mobile application to alert muslims to prayer

Religious technology may seem like an oxymoron, but as more people obtain mobile phones, iPhones and other devices to help them manage their lives, it’s only natural that many of them will be using their gadgets to help them enrich their spiritual life as well. Researchers at the Georgia Institute of Technology have developed a […]

8 April 2009
Service design as the design of activity systems

Jeff Howard draws attention to a recent service design paper by Daniela Sangiorgi of Lancaster University: “Dr. Daniela Sangiorgi’s 2008 presentation from ISDN3 just came across my radar. It’s on Service Design as the Design of Activity Systems (pdf 2.1MB). [Audio] Here’s Sangiorgi on a key distinction: I like to consider the origin of Service […]

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