Daily insights on user experience, experience design and people-centred innovation Audience
30 April 2009
NESTA’s Age Unlimited project

NESTA, the UK Endowment for Science, Technology and the Arts, just announced that it has undertaken research which leads it to believe the UK is unprepared for ageing. Just under a third of all pensioners live on or close to the poverty line and twelve million people – half the UK workforce – are putting […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

30 April 2009
NESTA’s Age Unlimited project

NESTA, the UK Endowment for Science, Technology and the Arts, just announced that it has undertaken research which leads it to believe the UK is unprepared for ageing. Just under a third of all pensioners live on or close to the poverty line and twelve million people – half the UK workforce – are putting […]

30 April 2009
Bill Moggridge wins Cooper-Hewitt Lifetime Achievement Award

Today, Cooper-Hewitt Director Paul Warwick Thompson announced the winners and finalists of the 2009 National Design Awards, which recognise excellence across a variety of disciplines. The 2009 Lifetime Achievement Award – given in recognition of an individual who has made a profound, long-term contribution to contemporary design practice – went to Bill Moggridge, a true […]

30 April 2009
A selection of CHI2009 papers

Today I spent some time looking through the CHI 2009 papers. Here is a personal selection (and you need an ACM membership to access them): A comparative study of speech and dialed input voice interfaces in rural India Neil Patel, Sheetal Agarwal, Nitendra Rajput, Amit Nanavati, Paresh Dave, Tapan S. Parikh In this paper we […]

30 April 2009
Is Interaction Design a dead-end job?

Tim McCoy of Cooper thinks it is, at least as a service offering and a career path. “IDEO’s Bill Moggridge made a comment last week after a screening of Objectified that hit close to home. To paraphrase, he said interaction design has become pervasive, that anyone and everyone can be an interaction designer, and so […]

30 April 2009
Social networking sites as business tools

anthrodesign is a Yahoo! group of (currently 1693) individuals interested in the role of applied anthropology in the corporate, public sector, and medical contexts. A recent contribution by Russ Nelson of Conifer Research is worth reproducing here: Enough adults now have profiles on social networking sites–about 35%–that the fear or ick factor is going away. […]

30 April 2009
User-centred design improves workflows in radiology

From an article on eHealthNews: “The software developers at Siemens Healthcare have come up with something special for customers employing Siemens PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) software: Clinical staff members process their specific tasks via “role-based portals”. These portal applications are tailored to the respective users and workplaces. Therefore, […]

29 April 2009
Book “The Plenitude” – and extra thoughts on design and ubicomp

The Plenitude Creativity, Innovation, and Making Stuff Rich Gold Foreword by John Maeda MIT Press, September 2007 We live with a lot of stuff. The average kitchen, for example, is home to stuff galore, and every appliance, every utensil, every thing, is compound—composed of tens, hundreds, even thousands of other things. Although each piece of […]

29 April 2009
Research on how teenagers use news sites

The Newspaper Association of America (NAA) Foundation has published a report on a study on how teenagers use news sites. “The NAA Foundation and the Media Management Center at Northwestern University have teamed up to explore and put to the test better ways to match the online news preferences of teens. We developed prototypes of […]

26 April 2009
Vodafone’s Receiver Magazine is seizing the moment

After a short hiatus, Vodafone’s Receiver Magazine is updated again with a series of articles under the heading “Seizing the Moment”. The first one in the series is by mobile apps thought-leader Paul Golding, who talks about the user experience of always-connected widgets. “We are rapidly headed towards a new era of human interaction that […]

26 April 2009
Co-creation’s five guiding principles

Fronteer Strategy, an Amsterdam-based management strategy consulting firm, has published a short (6-page) paper on co-creation, in which they argue that there are four types of co-creation and five guiding principles to any successful Co-creation venture: The four types of co-creation Club of experts: A very specific challenge is needing expertise and breakthrough ideas. Contributors […]

26 April 2009
“We are all hackers now”

For months now, I have been running with this simple thesis in my head: “We are all hackers now”, and again, again and again I notice it getting confirmed. The latest confirmation comes from The Institute for the Future, which for the last six months has been researching the “future of making,” exploring how the […]

26 April 2009
Design Fiction, an Interactions Magazine cover story by Bruce Sterling

As a contributing editor for Interactions Magazine, Experientia partner Mark Vanderbeeken was tasked with finding clever people to write a story for the magazine. His first choice was Bruce Sterling. Bruce accepted and wrote a wonderful contribution — much appreciated by the editors — that was chosen as the magazine’s cover story. “We have entered […]

25 April 2009
Africa Gathering in London

Today was the Africa Gathering in London and ICT4D, an Austrian NGO dealing with ICT for development, has done an excellent job at summarising them: Summaries 1 David Hollow – ICT4D Collective / RHUL * The $100 laptop in Ethiopia – A case study Nkeiru Joe – International Law department , Virije Universiteit Brussel * […]

25 April 2009
Keeping it real: Interaction in the real world

The latest issue of Interfaces Magazine, a quarterly magazine published by Interaction, the specialist HCI group of the British Computer Society (BCS), is all devoted to interaction in the real world. Table of contents • View from the chair by Russell Beale • Preparations for HCI 2009 by Alan Blackwell • Interacting with Computers by […]

25 April 2009
European Commission launches public consultation on design as a driver of user-centred innovation

Yesterday, the European Commission launched a public consultation on design and innovation on the basis of a recent Commission staff working document on “Design as a driver of user-centred innovation“. The aim of the public consultation on design and innovation is to find out what could be done at EU level to further support the […]

23 April 2009
What on earth are anthropologists doing playing with mobile phones?

What on earth are anthropologists doing playing with mobile phones, asks Ken Banks, founder of kiwanja.net and creator of FrontlineSMS. “It’s widely recognised that projects can succeed or fail on the realisation of their relative impacts on target communities, and development anthropology is seen as an increasingly important element in determining these positive and negative […]

20 April 2009
How good is the mobile net experience

BBC technology reporter Maggie Shiels reflects on the quality of the mobile net experience. The article contains many quotes from industry representatives, but offers, I think, little insight. Read full story

20 April 2009
Nokia’s IdeasProject site on four major future themes of computing

Nokia’s IdeasProject site contains this week a video interview with Don Tapscott, and four feature articles that integrate some of the ideas presented thus far on the site: Head in the Cloud: computing becomes virtual As the costs of sending, storing, and processing information descend, these services are moving into the fabric of the Internet.  […]

20 April 2009
“User interface is customer service for the computer”

AP published an interview with Julie Larson-Green, head of Windows Experience and in charge of Windows 7, the next version of Windows for PCs. “The primary things that help you create a good user experience are empathy, and being able to put yourself in the place of people who are using the products,” she said. […]

19 April 2009
Paper: Mobile phone access and usage in Africa

Research ICT Africa!, a network of universities and research institutions from 19 African countries, has a site with some interesting research papers and presentations: Mobile telephony access and usage in Africa (2009) Chabossou, A., Stork, C., Stork, M., Zahonogo. Z. Towards evidence-based policy in Africa: ICT access and usage in 17 African countries (2009) Alison […]

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