Daily insights on user experience, experience design and people-centred innovation Audience
19 March 2009
Good design at Metropolis

The March issue of Metropolis is focused on products with the theme of Good Design. Several articles are fitting quite well with the topic of this blog: What is good design? By Peter Hall The 20th-century definition of “good design” was driven primarily by form. Today the stakes are too high, and the world too […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

19 March 2009
Good design at Metropolis

The March issue of Metropolis is focused on products with the theme of Good Design. Several articles are fitting quite well with the topic of this blog: What is good design? By Peter Hall The 20th-century definition of “good design” was driven primarily by form. Today the stakes are too high, and the world too […]

19 March 2009
Google’s Irene Au on design challenges

In a Q&A, user experience director Irene Au explains to Business Week how Google can manage design and consistency in its traditionally bottoms-up culture “As Google products proliferate beyond search, design decisions become more critical if the company wants a coherent brand image. That’s where Irene Au, the company’s director of user experience, comes in. […]

19 March 2009
Social networking’s new global footprint

Two-thirds of the world’s Internet population visit social networking or blogging sites, accounting for almost 10% of all internet time, according to a new Nielsen report “Global Faces and Networked Places.” If data captured from December 2007 through December 2008 is any indication, that percentage is likely to grow as time spent on social network […]

19 March 2009
Mobile phones: the silver bullet to bridge the digital divide?

In a long post Roxanna Samii reports on her blog on the role of the mobile phone in developing countries, and more in particular on the Gash Barka region in Eritrea. Read full story

17 March 2009
Nokia’s Julian Bleecker essay on design, science, fact and fiction

Julian Bleecker of Nokia calls it a “short essay”, but “Design Fiction: A Short Essay on Design, Science, Fact and Fiction” is really a 97 page book. “Extending this idea that science fiction is implicated in the production of things like science fact, I wanted to think about how this happens, so that I could […]

17 March 2009
Multi-touch looks set to kill the mouse

Darren Waters, technology editor at the BBC, reports from Austin, Texas on the future of touch: “The success of the iPhone has given rise to a new grammar of touch control while the advent of multi-touch in Windows 7 will further accelerate the evolution of human computer interfaces, the South by SouthWest festival has been […]

17 March 2009
Innovation trickles in a new direction

Business Week reports on how some companies like General Electric, Nokia, and others are reversing the traditional process where products are created in rich nations and repackaged for emerging ones: “This month, General Electric’s (GE) health-care division will begin marketing a first-of-its-kind electrocardiograph machine in the U.S. Although packed with the latest technology, the battery-powered […]

17 March 2009
Discussing the principles for a digital social enterprise

Over the last few months, Franco Papeschi and Tory Dunn of the Vodafone User Experience team have been doing work on a set of principles and guidelines to support the formation of ethical / sustainable social enterprise services. They were further inspired by the KashKlash project, an open forum and web project focusing on alternative […]

17 March 2009
Collaborative Services: social innovation and design for sustainability

“What is a sustainable lifestyle? What will our daily lives become if we agree to change some of our routines? How do we reduce our environmental impact without lowering our living standards?” A new book, edited by Francois Jegou and Ezio Manzini (with a chapter by John Thackara in it) attempts to answer some of […]

17 March 2009
The location of anything is becoming everything

We live in the Global Location Age. “Where am I?” is being replaced by, “Where am I in relation to everything else?” Penn State Public Broadcasting is developing the Geospatial Revolution Project, an integrated public service media and outreach initiative on the brave new world of digital mapping. The project will include a 60- to […]

17 March 2009
Service design at Kraft

Reena Jana of Business Week reports from SXSW on the activities of Moshe Tamssot, Kraft’s VP of New Services. “Formerly of American Express and G.E., Tamssot was hired about a year and a half ago to help Kraft “transform” itself by adding revenue-generating, Web-based services to its portfolio of food offerings. […] So far, Tamssot’s […]

17 March 2009
A participatory website supporting families with disabled children

The Turin-based non-profit organisation Area, which supports families with disabled children, just launched its new website, developed with the intensive support of Experientia. The site, named Di.To (Disabilità a Torino), offers information and orientation to families of children with disabilities aged from 0-10 years. Experientia played a key role in the project, investigating key values […]

13 March 2009
NESTA launches innovation lab to improve UK public services

NESTA, the UK’s National Endowment for Science, Technology, and the Arts, has set up The Lab, a new UK innovation structure that will bring together all the players across public service delivery to “come up with fresh ideas and radical thinking to deliver better public services for significantly less”. From a NESTA press release: “The […]

13 March 2009
Alan Cooper on the similarities between interaction designers and agile programmers

During the Agile 2008 conference, Amr Elssamadisy interviewed Alan Cooper, the father of Visual Basic and supporter of interaction design. He talked about his contact with the Agile movement and the similarities discovered between Agile programmers and interaction designers. Alan is the author of two best-selling books, “About Face: The Essentials of User Interface Design” […]

13 March 2009
What Matters at McKinsey

Consulting firm McKinsey has just launched a new website, called What Matters, that is an extensive collection of essays and interviews with opinion formers around the world. The content is categorized into ten big topics: Biotechnology, Climate Change, Credit Crisis, Energy, Geopolitics, Globalization, Health care, Innovation, Internet, Organization. “We began last summer by asking researchers, […]

13 March 2009
Designing the democratic

Jamie Owen, a visual information specialist for a training arm of the USA Department of Veterans Affairs argues on Boxes and Arrows that thinking outside of our own cultural influences can strengthen our design decisions. “The role of the information architect (IA), interaction designer, or user experience (UX) designer is to help create architecture and […]

11 March 2009
Case study: gestural entertainment center for Canesta

Jennifer Bove, a former Interaction-Ivrea student, sent me a link to a case study on a gestural entertainment center that she and a team at Kicker Studio developed for camera maker Canesta: Canesta, Inc. is the inventor of revolutionary, low-cost electronic perception technology that enables ordinary electronic devices in consumer, security, industrial, medical, automotive, factory […]

10 March 2009
SustainIT – a supplement worth reading

The Independent today introduced SustainIT, the first in a series of three monthly supplements on ICT and globalisation. Some of the articles in the supplement (especially those not written by sponsor BT staff) are a treat: Corporate social responsibility is vital for business survival Corporate social responsibility used to be seen as a luxury. No […]

10 March 2009
Tactical tech

Tactical Tech is an international NGO helping human rights advocates use information, communications and digital technologies to maximise the impact of their advocacy work. They believe that new technologies have significant potential to enhance the work of campaigners and advocates, giving them the tools to gather and analyse information and the means to turn that […]

10 March 2009
An anthropologist gone techno

Jukka Jouhki (blog), an anthropologist and post-doc researcher at the Department of History and Ethnology at the University of Jyväskylä, Finland, has a particular interest in technology. He is currently doing research on South Korean new media culture (2006-2009), human-technology interaction, cultural aspects of new media and ubiquitous society visions. Check these two recent papers: […]

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