putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 March 2009
Design is the Problem: An Interview with Nathan Shedroff

Nathan Shedroff‘s latest book, Design is the Problem: The Future of Design Must Be Sustainable, has just been published by Rosenfeld Media, and is likely to become one of the most important books for designers on the subject of design, design practice, and sustainability. Filled with insanely pragmatic advice, persuasive argument, and impassioned calls for […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

31 March 2009
Design is the Problem: An Interview with Nathan Shedroff

Nathan Shedroff‘s latest book, Design is the Problem: The Future of Design Must Be Sustainable, has just been published by Rosenfeld Media, and is likely to become one of the most important books for designers on the subject of design, design practice, and sustainability. Filled with insanely pragmatic advice, persuasive argument, and impassioned calls for […]

31 March 2009
Co-creation in service design

Ben Fullerton has an article out in the March/April issue of Interactions magazine on Co-creation in Service Design. It focuses on the “Make It Work” project for the Sunderland City Council and live|work’s efforts to collaborate on the design of a program for the long-term unemployed. Genius design may well work for something that will […]

31 March 2009
Experience based design at the UK’s National Health Service

Yesterday I was in Lille, France, to speak at a small conference on service design organised by Philippe Picaud, the highly dynamic design director of Oxylane-Decathlon. Decathlon is an international private sports retailer that many may know, since it is active in fifteen countries. Oxylane is the new group name that captures also all the […]

31 March 2009
Nokia’s IdeasProject on ubiquitous technology and metadata

Two new interviews on Nokia’s IdeasProject: Cheap sensors are transformative Monitor Networks CEO Chris Meyer sees tremendous possibilities in the observation and data gathering capabilities of cheap sensors. The universal and consistent nature of the feedback that is possible on everything from micro behaviors to physical well being will allow companies and institutions to deepen […]

27 March 2009
Dimensions of compelling mobile experiences

Dave Zuvernik, senior user research specialist on Adobe XD’s Mobile and Devices team proposes a model with five dimensions – core, social, contextual, cloud and multi-screen – to create compelling mobile experiences: “Have you ever used a mobile application that just made you say “Wow?” Or used your phone to find the right information at […]

25 March 2009
Pay by cellphone? Sounds great. So why don’t we do it?

Fast Company’s Chris Dannen reflects on why Americans don’t use mobile banking. “Obopay is an payment system that works on your cell phone–kind of like a mobile PayPal. The service is cheap, easy to use, and fantastically convenient. Not only that, it’s well-backed; today Nokia [NOK] announced it would funnel an additional $70 million into […]

25 March 2009
How networks of trust can unlock innovation

Informal networks are the links and exchanges that bind people together, explains Dr Karen Stephenson, a corporate anthropologist and an expert on social networks in business. She describes the challenge of creating a new transparent networked economy as, “a gargantuan problem” – and says that the answer won’t be found by looking to the past. […]

25 March 2009
How innovations from developing nations trickle-up to the west

More than a month before Business Week published an article about ‘trickle-up innovation’ (that I reported on earlier this week), Fast Company had already delved into the issue of how innovation now trickles up from emerging to advanced economies. “So why is Nokia looking to use Kenya to debut a free classifieds service (think a […]

24 March 2009
Microsoft Research publishes interviews with Bill Buxton and danah boyd

The website of Microsoft Research seemed to have been redesigned recently and contains some nice interviews: Buxton putting design into MIX Bill Buxton of Microsoft Research, who delivered a keynote address in Las Vegas on March 18 during MIX09, the Web Design and Development Conference, discusses his talk and his work. >> See also: related […]

24 March 2009
Mobile phones and the BOP in Washington, DC

The Washington Post reports on how homeless people in Washington DC use mobile phone, blogs and e-mail to stay on top of things. “Today, it’s not unusual for the homeless to whip out Nokia 6085 GoPhones (with optional Bluetooth and USB connectivity), stop at a public computer to check e-mail or urge friends to read […]

24 March 2009
Award for user-friendly design of wireless multi-room music system

A few weeks ago the Sonos Multi-Room Music System, a wireless music system, which allows music-lovers to play all the music they want, was honoured with the international iF product design gold award 2009 because of its people-centred innovation, and the Sonos people contacted me to write about in on Putting People First. Since we […]

22 March 2009
Experientia office on Google Street View
22 March 2009
Dotmocracy: crowdsourcing, mashups, and social change [eBook]

Dotmocracy: Crowdsourcing, Mashups, and Social Change by Lisa Campbell Free download As San Francisco braces itself to be the first major American city to not have a daily newspaper, the canary has sung as the death of print looks eminent. But what new frontiers do new media really offer? Can media democracy be maintained through […]

20 March 2009
Scratching the Surface

Jack Schofield of The Guardian has published a nice short story about the user experience of interacting with the Microsoft surface: “Microsoft was using a shallow pool as the “attract mode”, and the screen image looks and behaves like water, in a graphical way. Touch the surface with your finger, and it sends out realistic-looking […]

20 March 2009
Seeing Tomorrow’s Services

Adaptive Path organised a panel on service design yesterday. Panellists were Shelley Evenson (CMU), Robert Glushko (UC Berkeley), and Christi Zuber (Kaiser Permanente). No matter where the economy heads, one thing is certain: we’re living in a service economy. Approximately 70% of the U.S. GDP is services, yet far more attention is placed on the […]

20 March 2009
Sensing context in mobile design

Gabriel White, interaction design director at Punchcut in San Francisco, affirmed context as king in the design of mobile and location-aware computing at Australia’s 4 day Web Directions South conference in September last year. I came across the presentation only now, so here it is belatedly: Mainstream mobile devices are being loaded with sensors. These […]

20 March 2009
Tish Shute interviews Mike Kuniavsky on things as services

Tish Shute’s UgoTrade website is quickly becoming one of the prime sites in the field. In the last months she interviewed Andy Stanford-Clark (IBM Master Inventor), Robert Rice (CEO of Neogence), Usman Haque (architect and director of Haque Design + Research and founder of Pachube), Adam Greenfield (Nokia’s head of design direction for service and […]

20 March 2009
The future of shopping

The monthly business magazine Condé Nast Portfolio explores what the future holds for shopping now that retailers are hurting and consumers are expected to keep spending tight for 2009. Portfolio.com takes a look at the phenomenon of “mass customization” — a way of making standard consumer products as customizable as a Facebook page. While Wired.com […]

19 March 2009
The Economist on the end of the “Web 2.0 bubble”

The Economist argues that the demise of a popular but unsustainable business model now seems inevitable: The idea that you can give things away online, and hope that advertising revenue will somehow materialise later on, undoubtedly appeals to users, who enjoy free services as a result. […] Ultimately, though, every business needs revenues—and advertising, it […]

19 March 2009
Phone designers to improve reality

Rik Myslewski of The Register reports on augmented reality on mobile devices: Future phones will recognize buildings and people by sight and replace reality with something better. They’ll also have roll-out HD displays. Or projectors. Or they’ll dock with your PC’s display. At least, that’s the vision of some visual-computing visionaries at this week’s Multicore […]

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