putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
11 February 2009
Seismic shift in Internet age mass
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

11 February 2009
Seismic shift in Internet age mass
11 February 2009
The Internet of Things and mobile devices

Ajit Jaokar, founder of futuretext, just wrote a somewhat technical article on his blog where he discusses the basic ideas and significance of the Internet of Things, especially in the context of its integration with mobile phones. Still worth a read. Also for the links. Read full story

11 February 2009
Book: The Language of Things

The Language of Things: Understanding the World of Desirable Objects by Deyan Sudjic Publisher: W.W. Norton & Co. (June 1, 2009) Hardcover: 224 pages Description What is it that persuades us to camp outside Apple stores to be the first to buy an iPhone? Why is it that a generation ago a typewriter might have […]

11 February 2009
Becoming a customer experience-driven business

Peter Merholz, founding partner and president of Adaptive Path, now writes the “Experience Matters” column for the revamped HarvardBusiness.org where he tries “to articulate the things that matter to us, to folks who know little to nothing of what we do, but without whom we ultimately won’t succeed.” The first article, “Becoming a customer experience-driven […]

11 February 2009
Designing people-centred policy: how can user centred design help public services?

Nick Marsh of Engine Service Design contemplates how user-centred design can help public services. How do we enable patients with chronic conditions to take care of themselves better? How do we include partners from other sectors such as charities or even families in our service delivery systems? How do we encourage personal responsibility for service […]

10 February 2009
Jan-Christoph Zoels talk at India’s National Institute of Design

Experientia partner Jan-Christoph Zoels is currently in Ahmedabad, India, for a client project. But he found time for an informal talk at the highly acclaimed National Institute of Design, scheduled for Wednesday 11 February at 17:15. “Join us for the Baatein session with Jan-Christoph Zoels on Wednesday at 5: 15 pm sharp in auditorium. Please […]

10 February 2009
Interview with John Knight, user experience manager at Vodafone

John Knight, user experience manager at Vodafone’s UE Design Development team was interviewed by Giles Colborne of cxpartners. “One of the things I’ve learned is that we often think too much about designing interfaces. If you design an interface, there is a tendency to put too much in, you think about the buttons and the […]

9 February 2009
Dan Ariely on a new type of economy

IdeasProject, an excellent Nokia site, interviewed behavioural economist, MIT Media Lab contributor and best-selling author Dan Ariely. He said that web technologies like remote cameras can enable individuals to bypass traditional financial systems and engage directly in transactions like mortgages and business loans. Assuming we can created a mechanism to establish trust and legal guarantees […]

8 February 2009
Why computers can’t kill Post-its

MIT researchers argue that computers need to become as easy to use as those yellow sticky notes. Office workers are like electricity: When they want to get something done, they follow the path of least resistance. Which is why, say researchers at MIT, the Post-it note continues to flourish on every surface of the contemporary […]

7 February 2009
UX Week 2008 videos

Over the last months, Adaptive Path has been uploading videos of their latest UX Week that took place in August 2008. Donald Norman conversing with Adaptive Path president and founder Peter Merholz Author and co-founder of the Nielsen Norman Group Scott Griffith about the car sharing experience at Zipcar (synopsis) Chairman and CEO of Zipcar […]

5 February 2009
Service thinking

The UK service design consultancy live|work has published an excellent manifesto on service thinking: “We have identified three key service imperatives that must be considered if we are to create great services that make things better for people, businesses and society. The first imperative is to put people at the heart of services. If we […]

5 February 2009
David Orban on the spime innovations and its dilemmas

David Orban, founder & chief evangelist of WideTag, Inc. (OpenSpime) and advisor to the newly announced Singularity University, recently spoke at TechnoArk in Switzerland. His summary: When you set out to make into reality something that has been dreamed up by a science fiction writer, Bruce Sterling in our case, you have to carefully balance […]

5 February 2009
RCA Design Interactions’ Tribal Futures project for Vodafone

Matt Jones writes about a short project he worked on last November with the students on the Design Interactions course at the RCA in collaboration with Vodafone’s User Experience group. The brief was deliberately wide and intended to steer us all from thinking about mobile phones. It was entitled “Tribal Futures”, and asked the group […]

5 February 2009
IDEO’s David Kelley wins Edison Award for Innovation

On April 1, IDEO founder David Kelley will be awarded the Edison Achievement Award by the Thomas Edison Papers at Rutgers University for his “pioneering contributions to the design of breakthrough products, services, and experiences for consumers, as well as his development of an innovative culture that has broad impact.” Fast Company used this opportunity […]

3 February 2009
What the heck is user experience design??!!

Audio interview with Jesse James Garrett, president and co-founder of Adaptive Path. Some describe it as making things easy and enjoyable to use. Others describe it as all the elements that impact someone’s perception of a product or system. Jesse James Garrett says it’s a lot like going on a great first date. For those […]

3 February 2009
Book: The Reconstruction of Space and Time: Mobile Communication Practices

The Reconstruction of Space and Time: Mobile Communication Practices By Rich Ling, Scott Campbell (editors) Published by Transaction Publishers, 2008 ISBN 141280809X, 9781412808095 304 pages Google preview Summary One of the most significant and obvious examples of how mobile communication influences our understanding of time and space is how we coordinate with one another. Mobile […]

3 February 2009
Book: Mobile Technologies – From Telecommunications to Media

Mobile Technologies – From Telecommunications to Media Editors: Gerard Goggin; Larissa Hjorth ISBN: 978-0-415-98986-2 (hardback) 978-0-203-88431-7 (electronic) Series: Routledge Research in Cultural and Media Studies Google preview Summary In light of emerging forms of software, interfaces, cultures of uses, and media practices associated with mobile media, this collection investigates the various ways in which mobile […]

1 February 2009
New report: Mobile phones as media platforms in the global south

African peasants paint their mobile phone number over their front doors. Indian slum dwellers buy SIM cards to use on friends’ handsets. Chinese students spend three months’ allowance on a phone they can use to surf the web. Once almost the exclusive domain of rich countries, the mobile revolution has swept through the developing world. […]

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