putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 January 2009
35 Picnic conference videos

On Vimeo you can find no less than 35 videos of the Picnic conference. They are great. My personal favourites (quite a few): Jim Stolze: The virtual happiness project “Virtual Happiness” is a research project that aims to provide insights on the relationship between internet usage and happiness. – Jim Stolze specializes in new thinking […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 January 2009
35 Picnic conference videos

On Vimeo you can find no less than 35 videos of the Picnic conference. They are great. My personal favourites (quite a few): Jim Stolze: The virtual happiness project “Virtual Happiness” is a research project that aims to provide insights on the relationship between internet usage and happiness. – Jim Stolze specializes in new thinking […]

31 January 2009
Dopplr designer Matt Jones on bionic noticing

Reporting on PSFK’s Good Ideas Salon yesterday in London, Guardian writer Jemima Kiss highlights the presentation by Dopplr designer Matt Jones: He sees mobile as something of a super power device and described something he calls “bionic noticing” – obsessively recording curious things he sees around him, driven by this multi-capable device in his pocket. […]

31 January 2009
W3C workshop on the future of social networking

A few weeks ago, W3C, the body in charge of global web standards directed by Tim Berners-Lee, organised a Workshop on the Future of Social Networking in Barcelona, with a high level goal of bringing together the world experts on social networking design, management and operation in a neutral and objective environment where the social […]

29 January 2009
An experience designer at a technology company

Clive Grinyer wrote a highly honest, yet optimistic post about his experience of working in a hardcore technology company (Cisco) as a user experience designer. It starts off with a very recognisable problem description: “In the conventional industrial product development process at that time, my design specification was handed to a mechanical engineer, with specialisms […]

29 January 2009
“Publicy”, the rebirth of privacy

Laurent Haug, an entrepreneur based in Geneva, Switzerland and founder of the LIFT conference, launches a new concept: publicy. “What happens with social networks is they publish information about you to the world. Two kinds of information: the ones you control, and the ones you don’t control. The solution to fight the ones you don’t […]

29 January 2009
Mike Kuniavsky detangling the meanings around the design of services

Mike Kuniavsky (ThingM) is currently writing a ubicomp user experience design book. He just posted a few tidbits on service design: “There are two fundamental ways of looking at a service: from the perspective of the technology and from the user experience perspective. […] From the technical perspective, a service is an atomic unit of […]

29 January 2009
Pachube: connecting environments, patching the planet

Pachube is a web service that enables you to connect, tag and share real time sensor data from objects, devices, buildings and environments around the world. The key aim is to facilitate interaction between remote environments, both physical and virtual. Apart from enabling direct connections between any two environments, it can also be used to […]

28 January 2009
Interactions Jan/Feb ’09 fully available online

The entire contents of the January-February 2009 edition of Interactions Magazine are now available online. Enjoy. (via InfoDesign)

28 January 2009
The next digital experience

The Davos session on the “Next Digital Experience” involving Hamid Akhavan (Deutsche Telekom), Eric K. Clemons (The Wharton School), Chad Hurley (YouTube), Craig Mundie (Microsoft), Shantanu Narayen (Adobe) and Mark Zuckerberg (Facebook), can be viewed live online (Friday 30 January, 4 pm CET). Social networking applications and sophisticated mobile devices are combining elements of the […]

28 January 2009
New blog series on media practices in international contexts

A new blog series, New Media Practices in International Contexts, looks at the intersection of youth, new media and learning in a range of countries outside of North America and Western Europe. The authors, a group of people around Mimi Ito, believe that examining new media practices from an international (and, in some cases, transnational) […]

28 January 2009
User experience deliverables

Peter Morville (author of Ambient Findability) and Jeffery Callender (co-author of Search Patterns) are planning a new book (in process) about design for discovery and the future of search. As part of this effort, they have begun collecting user experience deliverables, which can now find on Peter’s blog, with wonderful small illustrations and links to […]

28 January 2009
Service design is simple. It’s all about three things.

“Service design is simple. It’s all about three things,” says Idris Mootee, a business and innovation strategist, “creating compelling user benefits, optimising based on the separability of the service, and making educated trade-offs between human and technology.” Develop Compelling User Benefits. Understand what type of benefit/value a service innovation can provide. Is this innovation an […]

27 January 2009
Call centres and user-centred design

Robert Schumacher, managing Director of User Centric, has published a long article in the Financial Post of Canada on the user-centred design challenge of call centres. “As the scale of contact centre operations increases, it is becoming a primary area of focus and opportunity for the field of user-centred design. […] This domain has an […]

27 January 2009
Two Experientia/Vodafone workshops at the upcoming LIFT conference

Experientia, in collaboration with the Vodafone User Experience team, is running two workshops on 25 February at the upcoming LIFT conference to present the results of two recent projects and explore their impact. KashKlash: exchanging the future Join us for a workshop to explore alternative methods of exchange. The focus is on a possible future […]

27 January 2009
Book: Designing Social Interfaces

Designing Social Interfaces Principles, Patterns, and Practices for Improving the User Experience Christian Crumlish and Erin Malone O’Reilly Media and Yahoo! Press Abstract Designing for social interaction is hard. People are unpredictable, consistency is a mixed blessing, and co-creation with your users requires a dizzying flirtation with loss of control. We will present the dos […]

27 January 2009
Dissolving service design

Dan Saffer, who together with Interaction-Ivrea alumni Jennifer Bove, recently started the interaction design studio Kicker, is working on a revision of his book Designing for Interaction. Most interestingly, he will dissolve the service design chapter and “just place the topics and tools that were once ghettoed there throughout the book,” because, he says, “I’m […]

27 January 2009
Matt Jones on Dopplr’s new personal annual report for all its users

Peter Merholz of Adaptive Path asked Matt Jones, founder/lead designer of Dopplr, on the new ability for every Dopplr user to download a Personal Annual Report of their 2008 travels in pdf. “All of us at Dopplr are fascinated by the blur between the digital and the physical that it’s becoming easier and cheaper to […]

26 January 2009
The OLPC versus the mobile phone – a false dichotomy

Katrin Verclas of Mobile Active reports on the ongoing debate over the value of cheap and open laptops for users in developing countries as opposed to mobile phones continues, most recently with a post from Cory Doctorow in the Guardian UK (reported also on Putting People First). Verclas argues that Doctorow’s distinction between mobiles and […]

26 January 2009
The unforeseen consequences of the social web

Lidija Davis reflects on ReadWriteWeb on the consequences of what you do on social media and its traces that cannot be easily removed from the Web. The social Web has given users great power: the ability to create and share content with people around the world – easily and quickly. The problem of course, is […]

25 January 2009
What technology has taught us at dizzying speed

Alice Rawsthorn, the design critic of the International Herald Tribune, reflects on what skills have, because of technology, become less useful than they would have been 10 years ago and what we have them replaced them with. In her analysis, which is also a reflection on the book “Grown Up Digital” by Don Tapscott, we […]

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