putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 December 2008
interactions magazine: time for some change

The January-February 2009 issue of Interactions Magazine has just been launched, which in itself is a celebration of the fantastic transformation of the magazine under the careful stewardship of Jon Kolko and Richard Anderson, now one year ago. This transformation is never complete of course. With a wink to a recent political campaign, it’s also […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

29 December 2008
interactions magazine: time for some change

The January-February 2009 issue of Interactions Magazine has just been launched, which in itself is a celebration of the fantastic transformation of the magazine under the careful stewardship of Jon Kolko and Richard Anderson, now one year ago. This transformation is never complete of course. With a wink to a recent political campaign, it’s also […]

29 December 2008
Focussing on consumer needs is now more crucial than ever

Tuning up your focus on customer needs is more crucial than ever, writes business and innovation strategist Idris Mootee. Customers always have problems to solve, even more so in a downturn. This downturn itself is creating a permanent impact on customer needs and at the same time creating new ones. Take ethnographic quick and deep […]

20 December 2008
Watch the video – Mobile Banking for Poor People: Pioneer Perspectives

Last week, the World Bank’s CGAP hosted a roundtable and webinar on the important topic of how mobile phone banking can deliver a range of financial services to poor people and change lives for the better (see also this blog post). If you missed the presentations, or if you’d like to hear them again, you […]

15 December 2008
The dark side of “The Cloud”

Increasingly our personal records and social lives are being privatised, with normal people having very little recourse when these private services are being cancelled or the companies themselves disappear (as most companies eventually do). Currently the country where I live (Italy) is in advanced stages of Facebook hype, with people entrusting large sections of their […]

15 December 2008
European usability and design conference presentations online

The first European conference of the Usability Professionals’ Association (UPA), which was dedicated to Usability and Design, is more than a week away but the high quality of the event still lingers. The conference, which took place in Turin, Italy, was inspired by the designation of the city as the first World Design Capital and […]

15 December 2008
The 168-hour work week

A Pew/Internet survey of internet leaders, activists and analysts shows they expect major tech advances as the phone becomes a primary device for online access, voice-recognition improves, artificial and virtual reality become more embedded in everyday life, and the architecture of the internet itself improves. They disagree about whether this will lead to more social […]

15 December 2008
Grounding the American Dream

Context-Based Research Group and Carton Donofrio Partners have conducted a joint study on the future of consumerism in a changing economy and conclude that a new “grounded consumer” is emerging from the ashes of the economic meltdown. Press release Context-Based Research Group, an ethnographic research firm with a global network of consumer anthropologists, and Carton […]

15 December 2008
Engine’s Oliver King on service design

Oliver King, the co-founder and director of the UK service design consultancy Engine, was one of the speakers at this year’s service design symposium at the Copenhagen Institute of Interaction Design. Service is the act of helping somebody to do something, while design is the process of making something better for somebody. Translation is the […]

14 December 2008
Can Microsoft make its future mobile?

In a BBC background article on how Microsoft is missing the boat (again) on the latest technology development, Tim Weber points out usability as Microsoft’s main weakness: “The real Achilles heel of Microsoft’s devices was their abysmal user interface – firmly wedded to the look and feel of old-fashioned computer desktops, a concept that doesn’t […]

14 December 2008
Service design articles by Live|Work

Our friends of the UK service design consultancy Live|Work have posted some must read background articles on their website: The case for Service Design by Lavrans Løvlie Most organisations agree that their services should be oriented towards the customer. Why then, does it happen so often that we have appalling experiences when we use banks, […]

13 December 2008
Public services by design

The UK Design Council has just launched a new programme called Public Services by Design. The success of public services is increasingly measured by their ability to provide personalised responses to an ever advancing set of challenges – while operating within tight budgetary constraints. To achieve success in the face of such demands requires the […]

13 December 2008
New institute to explore how world’s poor use technology to spend, store and save money

The Bill & Melinda Gates Foundation has awarded UC Irvine a $1.7 million grant to create a new research institute focused on the growing use of mobile technology in providing banking and financial services to people in developing countries. The Institute for Money, Technology and Financial Inclusion will be the first to explore how the […]

13 December 2008
Transformeurs 2009

Over the last few years many terms have been proposed to describe the future of the internet: pervasive computing, ubiquitous computing, ambient intelligence, physical computing, to the frustration of some. In the end the Internet of Things seems to have won and I am very pleased about that, as it is a term which is […]

12 December 2008
Bruce Sterling’s brixels

Bruce Sterling looked at the KashKlash questionnaire results and condensed it all into four narrative future scenarios. An excerpt from the last one: But then his son — who had gone into “cloud design,” God help him — started referring to bricks as “brixels.” A brick house was a byword for solidity. “Solid as a […]

11 December 2008
What’s next for computer interfaces?

MIT’s Technology Review reports on how touch interaction on small and large displays could be the next big thing. “Thanks to the popularity of the iPhone, the touch screen has gained recognition as a practical interface for computers. In the coming years, we may see increasingly useful variations on the same theme. A couple of […]

11 December 2008
Mobile banking for poor people: pioneer perspectives

I am currently watching a live webcast from the World Bank in Washington on mobile banking in emerging markets. If you are near a computer, you might want to check in too (there is 2.3 hours to go at the time of writing – the webcast runs from 2 to 5 pm, Washington DC time, […]

10 December 2008
The Putting People First group on Facebook

The launch this Sunday of a Putting People First group on Facebook has been quite a success: nearly 250 members in just a couple of days. If you haven’t yet joined, do so now, as we hope it will become a rich networking tool, where you can share news, post events and check job announcements […]

10 December 2008
Whitepaper: The glittering allure of the mobile society

Mobile advertising specialist Alan Moore, founder of the communication consultancy SMLXL, was asked by Microsoft US to write a paper on the future of the mobile society. It is available as a whitepaper. “When it comes to mobile telecommunications, it is often said that what works in one country, does not work in another. I […]

9 December 2008
What do service designers do?

Designing for Services in Science and Technology-Based Enterprises was an interdisciplinary research project (2006-2007) initiated by Saïd Business School (SBS) at the University of Oxford. The study explored how academics, service designers, and science and technology entrepreneurs understand the designing of services in science and technology-based enterprises, and featured three case study projects in which […]

9 December 2008
The Situated Technologies project

A year ago I wrote about Adam Greenfield’s pamphlet Urban computing and its discontents. Adam’s pamphlet was the firsts in a nine-part series that aims to explore the implications of ubiquitous computing for architecture and urbanism: How are our experience of the city and the choices we make in it affected by mobile communications, pervasive […]

Show more articles