putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 November 2008
You’re leaving a digital trail. What about privacy?

The New York Times reports on the privacy issues of our digital communication habits: “A vast sea of digital information [is] being recorded by an ever thicker web of sensors, from phones to GPS units to the tags in office ID badges, that capture our movements and interactions. Coupled with information already gathered from sources […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

30 November 2008
You’re leaving a digital trail. What about privacy?

The New York Times reports on the privacy issues of our digital communication habits: “A vast sea of digital information [is] being recorded by an ever thicker web of sensors, from phones to GPS units to the tags in office ID badges, that capture our movements and interactions. Coupled with information already gathered from sources […]

29 November 2008
Social media in closed societies

Ethan Zuckerman, a researcher on the impact of information technology in developing nations, reports on his blog on a recent panel discussion, organised by the Open Society Institute, on new media in authoritarian societies. The discussion started from the premise that our understanding of the effects of online media on society “are largely based on […]

29 November 2008
Book review: Born Digital

Some months ago I announced the publication of the book Born Digital: Understanding the First Generation of Digital Natives by John Palfrey and Urs Gasser. The book, which grew out of the digital natives project at Harvard University’s Berkman Center, investigates “what it means to grow up in a mediated culture and the ways in […]

28 November 2008
“Patenting will be seen as a limitation of human rights”

“Patenting will be seen as a limitation of human rights.” “There are no cheaters ’cause in my system cheating is the most positive activity.” “Faulty residents are charged with negligence and sent to live in ‘financially active’ communities.” “[The will be] a never-ending variety of new richness values that makes the informal economy supremely superior […]

27 November 2008
Deep Search conference

Deep Search was a conference on the social, cultural and political implications of search, that took place on 8 November 2008 in Vienna, Austria. “Deep Search” wants to look at the social and political dimensions of how we navigate the deep seas of knowledge. We want to examine the pursuit of categorizing that data and […]

25 November 2008
The best design policies are local

A review of the Shaping the Global Design Agenda conference by Mark Vanderbeeken (Experientia) and Marcia Caines (Cluster) The days after the American presidential election are clearly a period of reflection. Newspapers and magazines are full of thoughtful articles, and conferences seek to define the new agendas and directions for our world to move towards. […]

24 November 2008
Research about digital Europe

Two major research reports were published last week about digital lifestyles in Europe. EIAA Mediascope Europe 2008 (press release – executive summary) tells you all you want to know about why people are using digital stuff. It is particularly useful if you want to know what 25-34 year olds are doing online. The 35+ are […]

24 November 2008
Easy-to-use, intelligent technologies to extend independent living for the elderly

Press release: IBM is announcing a collaborative effort with European Union partners to develop new technology that will help support active aging and prevent cognitive decline in the elderly population. Based on intelligent audio and visual processing and reasoning, the “HERMES Cognitive Care for Active Aging” project will develop a combination of home-based and mobile […]

24 November 2008
The rise of the sensor citizen

The current issue of Vodafone’s Receiver magazine — on space and location — is one of the best yet. Every week the editors invite another thoughtful thinker to contribute an essay on the topic, and this week the honour goes to Anne Galloway. Anne Galloway (blog) recently completed a PhD in sociology and anthropology at […]

24 November 2008
Turin, Italy to host first UPA European Regional Conference

Over 250 participants are expected to attend the first European regional conference of the Usability Professionals’ Association (UPA) next month. From December 4-6, 2008, the beautiful baroque city of Turin, 2008 World Design Capital, will host the conference, themed “Usability and Design: Cultivating Diversity“, with important contributions being made by companies such as Google, IBM, […]

23 November 2008
People centred innovation with base of the pyramid

The Denmark-based Center for Sustainable Innovation (blog) is embarking on a new combined research and consultancy project about People Centred Innovation with Base of the Pyramid. The project, which is funded by the Danish Network for Research Based Userdriven Innovation – NfBI, will be exploring how to create new products and business models to improve […]

22 November 2008
Intel anthropologist Genevieve Bell becomes Adelaide thinker in residence

Adelaide, Australia has a Thinker in Residence programme that “brings world-leading thinkers to live and work in Adelaide to assist in the strategic development and promotion of South Australia.” [Or, what cities and regions have to go through to attract the “creative class”.] The current Adelaide invitee is Dr Genevieve Bell, an Australian-born anthropologist and […]

22 November 2008
Choosing a phone is a lot like choosing a boyfriend

This unusual title is actually a quote by Younghee Jung, a senior design manager at Nokia, who travels around the world on behalf of the company to study how people interact with technology. Younghee was interviewed by the Canadian Woman.ca site for an article that set out to understand what it means to design for […]

21 November 2008
Service design in tourism

DIT-Design in Tourism was an EU-funded project to develop tools suitable for everyday use within the tourism industry and to promote service design competencies from terminology to strategies and concepts. The project has – up till now – not been very well communicated (the site has a lot of empty pages), but a book is […]

21 November 2008
The impact of mobile technology around the world

A three part series of special reports on Radio France International explored the impact of mobile technology around the world. The transcripts are all online and – if you read French – it is highly recommended reading. The first programme (alternate site) introduces the essential nature of the mobile phone in Africa. The high cost […]

21 November 2008
Mobile technology showcases African grassroots innovation

Ken Banks argues in an article on PCWorld that mobile technology is showcasing African grassroots innovation at its finest. “Africans are not the passive recipients of technology many people seem to think they are. Indeed, some of the more exciting and innovative mobile services around today have emerged as a result of ingenious indigenous use […]

20 November 2008
The world as the interface – location data and the mobile web

Jonathan Follett, president and CEO of Hot Knife Design, Inc., a Boston based UX and web collaborative, shares his thoughts on the hybrid experience of interacting with on-line data in the physical world, through the mobile geospatial web. The article was published in the current issue of Vodafone’s Receiver Magazine, which is all about space, […]

20 November 2008
Worldwide Lab at Alcatel-Lucent

Alcatel-Lucent’s Worldwide Lab is an innovative primary research program focused on soliciting the end-user experiences and preferences from the highly coveted teen and young adult market. Lab Members are made up of users from around the world and range in age from pre-teen to young adult. Currently there are 75 users from 19 countries in […]

20 November 2008
Working through Screens

“Working through Screens: 100 ideas for envisioning powerful, engaging, and productive user experiences in knowledge work” is a reference for product teams creating new or iteratively improved applications for thinking work. Written for use during early, formative conversations, it provides teams with a broad range of considerations for setting the overall direction and priorities for […]

20 November 2008
Recent Donald Norman writings

Donald Norman has posted a number of columns/essays on his blog: People are from earth, machines are from outer space [Interactions 2008 column] People are from earth. Machines are from outer space. I don’t know what kind of manners they teach in outer space, but if machines are going to live here in our world, […]

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