Daily insights on user experience, experience design and people-centred innovation Audience
20 October 2008
Toward a more human interface device

Jonathan Follett of Hot Knife Design is a prolific writer. His latest article in the October issue of UXmatters addresses the integration of the physical and the virtual in digital input devices: As we create our digital lives—communicating and socializing with others, collecting content for business and pleasure, building objects with software, buying products—we understand […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

20 October 2008
Toward a more human interface device

Jonathan Follett of Hot Knife Design is a prolific writer. His latest article in the October issue of UXmatters addresses the integration of the physical and the virtual in digital input devices: As we create our digital lives—communicating and socializing with others, collecting content for business and pleasure, building objects with software, buying products—we understand […]

20 October 2008
Vodafone Receiver Magazine on location and geowebbing

The current edition of Vodafone Receiver Magazine is devoted to location and geowebbing, or as they write: “annotating real space digitally and using the world itself as our interface”. Two authors have already contributed on the theme, and more articles are still to come: A digital geography manifesto by Jonathan Raper (Professor at the City […]

20 October 2008
Wanted: a few good mobile developers

According to Internet News, handset makers are seeking skilled developers for interactive networking devices and the rise of social networking applications on a smaller screen. Mobile handset makers are on the trail of the next hot smartphone, with features such as online social networking interaction capabilities. A glance at some tech job boards shows the […]

17 October 2008
From individuals to the collective

Jeff Parks of Boxes and Arrows just posted a lot of material from the recent IDEA Conference (Chicago, 7-9 October), including a 41 slide presentation (pdf) by Aradhana Goel, the service design strategist at IDEO: When we look through the lenses of society (how we connect), mobility (how to move) and sustainability (how we consume), […]

16 October 2008
User testing the Philips intimate massagers

A month ago I posted about Philips new intimate massager product range. It turns out there was quite a bit of qualitative user testing involved, as you can read in this background article and this interview.

16 October 2008
ArchiTech’s special section on experience desin

The September edition of the American architecture magazine ArchiTech contains a special section on experience design. The section, which sees experience design as “a new way of thinking, designing, engaging that uses media and architecture to produce immersive spaces”, is I think quite problematic. Experience design is all about entertainment and communications. Nothing really about […]

11 October 2008
Congratulations to the Ahtisaari family

On this blog, we have repeatedly featured the insights of Marko Ahtisaari, the former director of design strategy at Nokia and now director of brand and design at the advertising-supported phone company Blyk, and earlier this year we had the pleasure of working with him on a small project. Yesterday Marko’s father Martti Ahtisaari, the […]

8 October 2008
Carphone Warehouse publishes latest Mobile Life Report

Carphone Warehouse, the British mobile phone retail chain, in conjunction with the London School of Economics, has released its fifth Mobile Life report, a comprehensive study into the technology usage habits of children and adults in the UK and US. While the press release stresses online safety concerns for children, with a significant difference between […]

8 October 2008
Teens, video games and civics
7 October 2008
Between a rock and an interface

Designers and developers should be consulting their psychologists, says BBC columnist Bill Thompson. “Major sites like Facebook are constantly being redesigned on the basis of little real understanding of how people engage with their computers. Vast amounts of work have been done in our attempt to understand human psychology, and the investigation of how we […]

7 October 2008
The New York Times on design thinking

Janet Rae-Dupree of the New York Times explores the latest about design thinking: “The word “design” tends to conjure up images of crisp graphics, nicely arranged interiors or pleasing packaging. But a growing cadre of advocates say the world of design has much more to offer corporate America. They are proponents of “design thinking,” which […]

7 October 2008
Recent reports from the Nokia Research Center

The Nokia Research Center has recently published some technical reports that could be interesting for some of our readers: User perception and usability of MyNet concepts Advances in Peer-to-Peer (P2P) and web technologies have recently enabled P2P personal and social networking. The key to the success of such systems is middleware and tools that will […]

4 October 2008
Mobile Revolutions

Mobile Revolutions is a great blog about mobile phones, youth and social change by Lisa Campbell, that I discovered via Mobile Active. What’s more, she has actually taken the time to write a lengthy, seriously researched and in-depth paper to dwell on the subjects that are dear to her (and important to us). “In this […]

4 October 2008
The Internet of Things by Rob van Kranenburg

The Internet of Things. A critique of ambient technology and the all-seeing network of RFID by Rob van Kranenburg Network Notebook #2, September 2008 Report prepared by Rob van Kranenburg for the Institute of Network Cultures with contributions by Sean Dodson The Internet of Things is a critique of ambient technology and the all-seeing network […]

2 October 2008
Writing for Core77

Just in case you don’t know, Experientia partner Mark Vanderbeeken also writes for Core77, the online design magazine. He takes a somewhat different angle there and post items on “Core” that do not really fit with the Putting People First themes. His latest post is about a new Milan-conceived desktop concept (which actually is also […]

1 October 2008
“Resistance is Futile”: reading science fiction alongside ubiquitous computing

The Crucible/Microsoft HCI Reading Group at Cambridge University is a journal-reading group dedicated to review and critique of recent theoretical developments in human-computer interaction. In early August, the group discussed a draft manuscript from Paul Dourish (UC, Irvine) and Genevieve Bell (Intel) that is currently under review, entitled “‘Resistance is Futile': Reading Science Fiction Alongside […]

1 October 2008
Interview with Nathan Shedroff

Nik Baerten, partner of the Belgian foresight consultancy Pantopicon, recently conducted a long interview with Nathan Shedroff, chair of the Design Strategy MBA programme at CCA, information designer, experience strategist, author of Experience Design and Making meaning, and many more things. What do futures studies & design have in common? How does he look at […]

1 October 2008
LIFT Asia 08 vides online

The first LIFT Asia 08 are online. My favourites: Mobiles and the urban poor – Bruce Sterling Bruce Sterling’s talk at LIFT Asia, about how the poor are moving to cities, using mobile technologies to access services like payment, was impressive. But what made it simply brilliant was his discussion on how the future collapse […]

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