putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 October 2008
Nokia Open Studios as a design research method

Nokia Open Studios are a design research method for engaging communities in shanty towns. According to Nokia’s senior design manager Younghee Jung, they were set up as a community design competition with the theme of ‘design your ideal mobile phone’, hosted in 3 communities of Dharavi (Mumbai, India), Favela Jacarezinho (Rio de Janeiro, Brazil), and […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 October 2008
Nokia Open Studios as a design research method

Nokia Open Studios are a design research method for engaging communities in shanty towns. According to Nokia’s senior design manager Younghee Jung, they were set up as a community design competition with the theme of ‘design your ideal mobile phone’, hosted in 3 communities of Dharavi (Mumbai, India), Favela Jacarezinho (Rio de Janeiro, Brazil), and […]

31 October 2008
Technology can best enhance learning when learners are involved in its design

The latest report by UK education innovator Futurelab introduces to the concept of social justice and practices of user-centred design in learning and education, and looks at how theories for changing the world marry up with methods to implement these changes. The best way to ensure that learners from all sectors of society have real […]

31 October 2008
Nokia on somebody else’s phone

Somebody else’s phone is a new Nokia campaign advertised in London that does a great job of depicting the life of an early to mid twenty year-old through their text messages, MMS and pictures. (via Alexandra Deschamps-Sonsino)

31 October 2008
Book: Designing universal knowledge

The World as Flatland – Report 1 Designing universal knowledge Gerlinde Schuller Lars Müller Publishers, 2008 ISBN 978-3-03778-149-4 Knowledge is power. If one possesses a collection of the ‘universal knowledge’ of the world, one has ultimate power. Establishing comprehensive, global collections of knowledge already fascinated mankind thousands of years ago. Today, modern communication and information […]

31 October 2008
Designers challenged to include disabled

CNN reports on how Donald Norman wants designers to be more inclusive: The future of design could see the divide between able-bodied and disabled people vanish. Don Norman , design Professor at Northwestern University in Illinois, and the author of ”The Design of Future Things,” is issuing a challenge to designers and engineers across the […]

29 October 2008
Network Citizens

The latest publication of the UK think tank Demos looks at the future of social networks and the civil implications they are bringing about: Humans are social animals, spinning intricate webs of relationships with friends, colleagues, neighbours and enemies. These networks have always been with us, but the advance of networking technologies, changes to our […]

29 October 2008
Tinkering as a way of knowing

Alex Soojung-Kim Pang has written a long reflection on tinkering as a way of knowing following a recent conference on the same topic. It is highly recommended reading: “You can define tinkering in part in contrast to other activities. Mitch Resnick, for example, talks about how traditional technology-related planning is top-down, linear, structured, abstract, and […]

29 October 2008
Renting is the new buying

Ulla-Maaria Engeström (Mutanen) of Social Objects, maker of entertaining & educating services such as Thinglink, a free product code for creative work, argues that renting is a much more sustainable concept for luxury than owning: “The idea of luxury typically infers ownership, but perhaps renting is really the practice that embraces the idea of sustainable […]

28 October 2008
The store of YOU

A long article in US News & World Report describes the current popularity of mass customization: “While retailers have long made money by selling multiple copies of the same pair of pants or mass-produced sneakers, we’re on the verge of a world where every individual merits his or her own production line—call it the Store […]

28 October 2008
The intelligent fridge is neither useful nor desirable

Hubert Guillaud has written again a short analysis on why it makes no sense at all for companies to create something like intelligent fridges. His main argument is that nobody has any need for such a device. Although the article itself is in French, much of it was written based upon English-language materials, including this […]

28 October 2008
Simultaneous environments – social connection and new media

Kazys Varnelis, director of Columbia University’s Network Architecture Lab, has written a very nice essay for Vodafone’s receiver magazine that explores how mediated communication has changed our notion of place, created non-places and now has us darting between simultaneous environments. “A century of modernity was undone as fast as it came, as new technologies supported […]

27 October 2008
Microsoft goes far afield to study emerging markets

The New York Times reports on a nine-person team at Microsoft Research India that assesses whether quirky ideas can make technology useful to those who have heretofore lived without it. “A nine-person team at Microsoft Research India […] approaches the technology of emerging markets in unconventional ways. These computer scientists say they have the freedom […]

26 October 2008
Timo Arnall on design directions for physical interfaces

Timo Arnall, a designer working with interactive products and media, runs a design research project that looks at emerging technologies at the Oslo School of Architecture and Design. In a new presentation he explores the current shift in technology from screen-based interaction to physical interaction with the world around us. In the same way as […]

25 October 2008
Genevieve Bell: “The next Internet revolution is already happening!”

Yesterday Genevieve Bell, a highly respected anthropologist and Director of User Experience within Intel’s Digital Home Group, gave a lecture at Indiana University’s School of Informatics. One of the university’s doctoral student reports: Bell used an ethnographic lens to examine what the Internet might look like in 10-20 years from now. She began by noting […]

23 October 2008
EPIC 2008 draft proceedings available

The fourth annual international Ethnographic Praxis in Industry Conference (EPIC) took place in Copenhagen, Denmark last week. As described by Lucy Kimbell, EPIC “brings together those working in organizations for whom ethnography is central to their practice. They might be called designers, design anthropologists, ethnographers, or simply researchers. They might work in product development, in […]

23 October 2008
Donald Norman on the design of future things

On April 23, Donald Norman gave a talk at the IIT Institute of Design in Chicago on the “Design of Future Things”. A few weeks ago Jeff Howard published a transcript of this talk. Video (678 mb) and audio (64 mb) are also available. Don Norman is a professor emeritus of cognitive science at UC […]

21 October 2008
Science fiction and HCI/interaction design

Nicolas Nova has posted some quick pointers about the relationships between science-fiction and HCI/interaction design on his blog: Human Computer Interaction in Science Fiction Movies by Michael Schmitz surveys the different kind of interaction design sci-fi movies envisioned during the past decade. It also interestingly describes how the film technicians made prototype possible and legible. […]

20 October 2008
How mobile is changing our society

Teemu Arina, who will speak at the upcoming Mobile Monday event in Amsterdam, has put a lengthy essay on his blog on the topic “how mobile is changing our society.” “I have a feeling that the question we pose today is wrong. It’s not about mobile anymore. For some people, mobile means the devices that […]

20 October 2008
Hassenzahl on UX, pleasure and beauty

Marc Hassenzahl is Junior Professor for Economic Psychology and Human-Computer Interaction at the University of Koblenz-Landau. He is also a freelance usability consultant, president of the German Chapter of the Usability Professionals’ Association, and the author of over 30 journal papers / book chapters. Two recent ones caught my attention: User Experience (UX): Towards an […]

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