putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
8 September 2008
Intel navigating future moneyscapes

Digital technology is changing the everyday forms and experience of money. Cheryl Miller reports on the Research@Intel blog how field research by Intel’s People & Practices Research team identified key themes and opportunities for technological innovation. The researchers presented their findings at the Day Zero press event for the Fall IDF conference. They also created […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

8 September 2008
Intel navigating future moneyscapes

Digital technology is changing the everyday forms and experience of money. Cheryl Miller reports on the Research@Intel blog how field research by Intel’s People & Practices Research team identified key themes and opportunities for technological innovation. The researchers presented their findings at the Day Zero press event for the Fall IDF conference. They also created […]

8 September 2008
EuroITV2009 conference

Normally Putting People First doesn’t promote conferences, but this is one organised by a good colleague, held at the Belgian university town where I studied, and on a topic that we at Experientia are professionally quite heavily involved with. So here is the announcement, to be seen as an exception to the rule: EuroITV2009 – […]

8 September 2008
Nokia presentations at LIFT 08

Two of the three Nokia presentations at the LIFT Asia conference are now online. Raphael Grignani (Nokia Design, USA) talked about how Nokia Design addresses environmental and social issues including recycling, energy and making the benefits of mobile technology available to more people, as exemplified by the Homegrown project. Presentation (with audio) Jan Chipchase (Nokia, […]

7 September 2008
The Adaptive City, an essay by Dan Hill

The Adaptive City is the title of an excellent essay by Dan Hill on recent ideas around urban informatics and urban information design, the impact of real-time data and collaborative planning on urban form, and most of all the changing role and new empowerment of people living in these cities. In Hill’s words: cities as […]

5 September 2008
Ambient awareness

The upcoming New York Times Magazine has a long feature on the effects of News Feed, Twitter and other forms of incessant online contact. “Social scientists have a name for this sort of incessant online contact. They call it “ambient awareness.” It is, they say, very much like being physically near someone and picking up […]

5 September 2008
The techno-mobile life in our networked cities

Nicolas Nova and Bruno Giussani have been blogging two of the LIFT Asia conference sessions that took place in Seoul today. Session: Networked city The new digital layers provided by ICTs are transforming contemporary urban environments. What does that mean for its inhabitants? What changes can we expect? How will ubiquitous computing influence the way […]

4 September 2008
Book: Mobile Nation

Mobile Nation: Creating Methodologies for Mobile Platforms by Martha Ladly and Philip Beesley, editors Riverside Architectural Press (August 15, 2008) Hardcover, 272 pages Mobile Nation explores the emerging field of mobile experience design. The papers in this anthology include essays on design theories and methods for locative technologies, devices, experiences, and games, featuring international scholars, […]

2 September 2008
Eight habits and eight ideas at Core77

Two new articles on Core77 caught my interest: Beyond the schlock of the new: eight strategies for design and foresight by Kevin McCullagh [For those from outside the USA: “schlock” is a play of words, referring to both the “shock of the new” and the “schlock” that this newness often incorporates. “Schlock” is an English […]

2 September 2008
Urban computing and locative media

Anne Galloway of Purse Lip Square Jaw has published her PhD thesis, entitled “A Brief History of the Future of Urban Computing and Locative Media“. It builds on available sociological approaches to understanding everyday life in the networked city to show that emergent technologies reshape our experiences of spatiality, temporality and embodiment. “Following urban computing […]

2 September 2008
The history of interaction with Bill Verplank

Jared Spool recently interviewed Bill Verplank, the extremely gentle man at the origins of the fields of interaction design and experience design, whom I had the pleasure of meeting many times at the meanwhile defunct Interaction Design Institute Ivrea. “Have you ever thought about how many buttons should be on a mouse? Bill Verplank has. […]

1 September 2008
Usability in the UK communications sector

In June 2008 Ofcom, the UK communications regulator, held a one day event about usability in the communications sector. The event was held to encourage debate, to share ideas about good practice, to hear others’ views on how usability can be promoted and to explore the themes of inclusive design and design for all. Attendees […]

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