Daily insights on user experience, experience design and people-centred innovation Audience
22 September 2008
More service design symposium videos online

In March, the Copenhagen Institute of Interaction Design (blog) organised a symposium on service design. Some time ago, I reported that videos of three of the presentations (Bill Hollins, Bill Moggridge, and Jørgen Rosted) were online. Meanwhile you can also see videos and read extensive synopses of the talks by Lavrans Løvlie (co-founder of the […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

22 September 2008
More service design symposium videos online

In March, the Copenhagen Institute of Interaction Design (blog) organised a symposium on service design. Some time ago, I reported that videos of three of the presentations (Bill Hollins, Bill Moggridge, and Jørgen Rosted) were online. Meanwhile you can also see videos and read extensive synopses of the talks by Lavrans Løvlie (co-founder of the […]

20 September 2008
Experience design terminology in other languages [update]

  What is the experience design terminology in other languages? Here are some equivalent expressions dealing with interface design, user experience, experience design, user-centred design and usability in nine European languages (updated version of older post): – Czech: design uživatelskeho rozhraní (interface design), zkušenost uživatele (user experience), design zameřeny na uživatele (user centered), uživatelskeho prožitku […]

20 September 2008
A surprising Africa at PICNIC

Cross media storytelling, vibrant and fast moving technological and creative developments in cities across Africa and the new plans that Google, Vodafone and Nokia have for the region: these are a few of the things that will be discussed in the Surprising Africa special, a full day special at the upcoming PICNIC conference on Friday […]

18 September 2008
Sir Mick Jagger now an EU usability consultant

The BBC reports that Sir Mick Jagger has taken on a new challenge, as an EU usability consultant: You can’t always get what you want – that was the EU’s message to rock star Sir Mick Jagger at a forum aimed at making internet shopping easier. The veteran rocker was among a group of business […]

18 September 2008
The end of consumer surveys?

Advertising Age is waking up to a situation which for us in the experience design community has been apparent for many years: simple question-and-answer consumer surveys are not sufficient to be “in touch with the lifestyles of consumers”. “After issuing dire warnings about the future of consumer surveys, the two biggest advertisers and buyers of […]

18 September 2008
Book: Whiff! The revolution of scent communication in the information age

Whiff! The Revolution of Scent Communication in the Information Age by C. Russell Brumfield Quimby Press, Hardcover, June 2008 Secretly, scores of Fortune 500 companies, like Proctor & Gamble, Disney, Bloomingdales, Lexus, Reebok, Sony, Samsung, and Starwood Hotels, have been using aroma to bypass their competition. These cutting edge companies are using scent research to […]

17 September 2008
New IBM center to focus on social software

Building on the momentum in social networking for business, IBM Corp. is opening the IBM Center for Social Software in Cambridge, Mass., to research and quantify the effects of social software on workplace productivity. The center will bring together the area’s top minds in software development, social research and business formation to discover the next […]

17 September 2008
Nokia’s Legends Telegraph

Nokia’s Legends Telegraph is a new Flash interface – with a silly, old-fashioned look and feel – to eight introductory videos and a new section on the company’s website on upcoming innovations and new experiences Nokia is working on and how they work. Covered are indoor positioning, location sensing, Traffic Works, Connected Home, personalised web […]

17 September 2008
IDEO blogs

For years I wondered why IDEO was so little present in the online debate. That has now changed with no less than two new blogs by IDEO: IDEO Labs “IDEO Labs is a place where we can share bits of what we’re working on, talk about cool techniques and share our excitement over the tools […]

16 September 2008
Understanding non-users

Interesting article by Hubert Guillaud of InternetActu.net on understanding non-users (my translation): The French Marsouin research lab just published an interesting study on people who do not use the internet. The study starts off with the various existing typologies to characterise non-users, such as those developed by the Walloon Telecommunications Agency or the ones from […]

15 September 2008
Ethnic minority groups continue to lead the way on digital device take-up and use

Ofcom, the UK communications regulator, states that ethnic minority groups are the prime early adopters in Europe, thereby confirming ethnographic user research at Swisscom. “Ethnic minority groups are at the forefront of digital communications in the UK, with high levels of mobile phone, internet and multichannel television take-up. But, despite this, many people from ethnic […]

15 September 2008
Cultural aspects of interaction design

The latest issue of the International Journal of Design is devoted to the cultural aspects of interaction design: “When a group of people, no matter its scale, start sharing common ways of thinking, feeling and living, culture emerges. Culture therefore can emerge from any population segment. It is not limited to a geographic area or […]

14 September 2008
How to make open source projects care more about usability and user experience?

Open source projects have historically suffered from featuritis and poor usability (even WordPress, which this blog runs on, has a cumbersome software update). Now a private company is investing in improving Ubuntu, the Linux desktop poster child: “Canonical, the corporate backer of the Ubuntu version of Linux, is hiring a team to help make open-source […]

13 September 2008
The user experience of malware

Malware is software designed to infiltrate or damage a computer system without the owner’s informed consent [Wikipedia definition], and we all hate it. But is there something more relevant to say about the user experience of malware? Yes, because the definition of what constitutes malware is flexible and can affect very legitimate applications (like Facebook) […]

12 September 2008
Eataly launching in Tokyo and New York

Eataly, the very successful “slow” and experiential supermarket in Turin, Italy, is now opening branches in Tokyo and New York. According to the La Repubblica newspaper, Eataly will inaugurate its first foreign branch on 26 September in Tokyo’s Daikanyama neighbourhood. The two-floor, 1500 m2 shop will feature a sales area (including a bakery, pastry shop, […]

12 September 2008
Philips Design magazine is now an email newsletter

Philips Design magazine used to be published three to four times a year, but the last edition was from July 2007. Now it has been turned into a simple newsletter, that comes to you via email (not rss). The articles in the first (September 2008) edition are very short, very corporate, and therefore a bit […]

11 September 2008
NLab’s social networks conference

NLab is a lab developed by the Faculty of the Humanities of De Montfort University in Leicester, UK to connect creative businesses with writers and generate pioneering partnerships. In June they organised a very interesting one-day conference on social networks (blog), addressing the following four future-oriented questions: What is a social network and how can […]

11 September 2008
Philips exploring the more “intimate” sides of experience design

Philips’ new sex toy range, in other words. Here some excerpts from today’s press release: Philips launches new category of ‘Relationship Care’ with intimate massagers for couples Royal Philips Electronics (NYSE:PHG, AEX:PHI) today announced the launch of a new category of ‘Relationship Care’ with the introduction in the UK of a range of products designed […]

11 September 2008
Andrë Braz’s experience design manifesto

The Brazilian experience designer Andrë Braz, who is user experience design manager at the Globo Corporation, has published an appealing Experience Design Manifesto. Here is his reasoning behind it: I have always thought that most designers pay little attention to the subjective side of what’s known as User Experience. Everybody knows it’s there, but they […]

9 September 2008
Book: Coming of Age in Second Life – an anthropologist explores the virtually human

Coming of Age in Second Life: An Anthropologist Explores the Virtually Human (Hardcover) by Tom Boellstorff Princeton University Press Hardcover, 2008, 328 pages Millions of people around the world today spend portions of their lives in online virtual worlds. Second Life is one of the largest of these virtual worlds. The residents of Second Life […]

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