putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 August 2008
The debate on open access to Interactions Magazine

The September-October issue of Interactions Magazine has been published and is now shipping to all members of ACM’s Special Interest Group on Computer-Human Interaction (SIGCHI). The rest of us can access some limited content online (three articles in the current issue). Now that Interactions has become a highly valuable UX resource, thanks to the strong […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

31 August 2008
The debate on open access to Interactions Magazine

The September-October issue of Interactions Magazine has been published and is now shipping to all members of ACM’s Special Interest Group on Computer-Human Interaction (SIGCHI). The rest of us can access some limited content online (three articles in the current issue). Now that Interactions has become a highly valuable UX resource, thanks to the strong […]

29 August 2008
Mobile citizens, mobile consumers

Ofcom, , the UK communications regulator, today published an initial consultation document assessing how the mobile sector delivers on the needs of UK citizens and consumers and posing questions about the future of competition and regulatory policy. Ofcom’s aims for the sector are to ensure that: consumers get the best choice and value for money […]

27 August 2008
Ethnographic research informed Intel’s Classmate PC

The design of Intel’s new Classmate PC with its full touchscreen support, is based on observations and research collected about the way that the computers are used in real-world classroom settings., reports ars technica. In a video published by Intel on its YouTube channel, one of the company’s ethnographers describes some of the background research […]

27 August 2008
Brazil: digital inclusion, but how?

While hundreds of millions of dollars have been spent on digital inclusion projects in Latin America, many of the programs start and end with the technology, writes CNET News (as part of its ongoing series exploring computing in Latin America). [Cafe] Aprendiz [in Sao Paulo, Brazil] is not your typical digital inclusion center, but it […]

27 August 2008
User participation in online conversation

In this presentation, Bond Art + Science, a New York based digital services firm focused on strategy and user experience design, explores the state of the art in inviting users to participate in the conversation online. In the past, user participation in editorial publications was limited to writing “letters to the editor.” On the web, […]

27 August 2008
Book – Born Digital: Understanding the First Generation of Digital Natives

Born Digital: Understanding the First Generation of Digital Natives by John Palfrey and Urs Gasser Basic Books, 2008 Hardcover, 288 pages This new book, which grew out of the digital natives project at Harvard University’s Berkman Center, investigates “what it means to grow up in a mediated culture and the ways in which technology inflects […]

26 August 2008
CrunchGear visits Philips HomeLab

The HomeLab at the Philips research center is a model home built to test and monitor real-world response to prototype technology. Thirty cameras and microphones record subjects as they use and interact with products for the home; then researches review the recordings to refine the products. The living room is currently configured to demonstrate ambX […]

26 August 2008
Dori Tunstall radio interview on anthropology and design

A few days ago Dori Tunstall, Associated Professor of Anthropology at the University of Illinois in Chicago, was recently interviewed on the Australian radio programme By Design. What can designers learn from anthropologists? Our guest today believes they can learn a great deal. In fact, she has married the two disciplines and is a leading […]

26 August 2008
Privacy in an age of terabytes and terror

Scientific American magazine (SciAm) devotes the whole September issue to privacy in an age of rapidly developing technology. Privacy in an age of terabytes and terror Introduction to SciAm’s issue on Privacy. Our jittery state since 9/11, coupled with the Internet revolution, is shifting the boundaries between public interest and “the right to be let […]

25 August 2008
The song of context

Adam Greenfield has written a truly excellent post — in fact more like a short essay — on the difference between location and context, calling the first one positivist and the second one phenomenological. “But it [the positivist tradition] stands in stark contrast to the phenomenological take on things, which is premised on the instability […]

25 August 2008
A treatment room with a view

In “A Treatment Room With a View”, the Wall Street Journal covers patient-centred efforts in health care. “Submitting to chemotherapy, radiation treatments, MRIs, CT scans and the like can be bad enough. But often, dreary, windowless rooms and corridors only worsen the experience. Now, some institutions hope that by making these areas more appealing, they […]

24 August 2008
Draping the city in data and dodging augmented urban spam

Russell Davies is concerned that “we’ll end up blundering into cities plastered with the equivalent of flash banners and microsites.” “Technologists are busying themselves turning buildings into displays, or at least draping them with informatics (whether physically or via various forms of augmented reality.) It’s all really exciting, thoughtful, stuff with tons of thrilling prototypes […]

24 August 2008
Mobile telephony makes a difference in livelihoods

MobileActive reports on how farmers in emerging markets are using mobile phones to improve their livelihoods: Agriculture is what keeps economies in most developing countries alive. However, farmers in many countries face major challenges. In an age of global markets, they are forced to enhance production, improve the quality of their yield, and access markets […]

24 August 2008
Home electronics go wireless

The International Herald Tribune reports that leading consumer technology companies “are revamping their audio and video equipment for a future centered around the Internet, a world in which televisions, stereos, computers – even kitchen appliances like dishwashers and refrigerators – can communicate with each other over a wireless home network.” For consumers, the development of […]

24 August 2008
Cities are all about difficulty

The PICNIC conference website has posted a short but intriguing interview with Adam Greenfield, Nokia’s new head of design direction. An excerpt about the urban experience, technology and solitude: “You know, I believe that cities are all about difficulty. They’re about waiting: for the bus, for the light to change, for your order of Chinese […]

24 August 2008
The future of the desktop

Nova Spivack, founder and CEO of Twine, reflects in an smart foresight article on ReadWriteWeb on the future of the desktop, now that everything is moving to “the cloud”. Here are his predictions: The desktop of the future is going to be a hosted web service The browser is going to swallow up the desktop […]

24 August 2008
Design for emotion and flow

Trevor van Gorp explains how psychologist Mihaly Csikszentmihalyi’s concept of “flow” can help you design emotional web experiences by cutting through information overload to engage users. Here are some basic website traits that will help to encourage flow. Clear navigation: Make it easy for the user to know where they are, where they can go, […]

24 August 2008
Donald Norman’s new book on sociable design

Donald Norman has just posted a few excerpts from his draft book manuscript tentatively entitled “Sociable Design” for comments and reactions. Introduction Whether designing the rooftop of a building or the rear end of a home or business appliance, sociable design considers how the design will impact everyone: not just the one, intended person standing […]

24 August 2008
Pew report: New breed of ‘net newsers’ shape US media habits

A new generation of well-educated, technically-savvy young web users are shaping the media habits of the US, with one in 20 Americans saying they do not watch TV on a typical day and a sharp decline in newspaper readership, according to new research. The biennial Pew Research Center report on changing news audiences described 13% […]

24 August 2008
Participate in developing The Economist online

The Economist is enlisting the “collective power of [its] readers” to improve its online resources, and has created “Behind the curtain“, a blog to “give our readers a way to engage in what we build and how we build it, and help to make our idea a better one.” For a while now at The […]

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