putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
17 July 2008
Podcast: Hello everybody… Clay Shirky at Demos

Demos, the UK “think tank for everyday democracy”, hosted a conversation with Clay Shirky a few days ago. He was in conversation with Demos Associate and School of Everything CEO Paul Miller, talking around the ideas thrown up by Here Comes Everybody: The Power of Organizing Without Organizations, his book about the social effects of […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

17 July 2008
Podcast: Hello everybody… Clay Shirky at Demos

Demos, the UK “think tank for everyday democracy”, hosted a conversation with Clay Shirky a few days ago. He was in conversation with Demos Associate and School of Everything CEO Paul Miller, talking around the ideas thrown up by Here Comes Everybody: The Power of Organizing Without Organizations, his book about the social effects of […]

17 July 2008
How users are changing the rules of innovation

NESTA, the UK innovation organisation, has published a research report and policy briefing on how users are changing the rules of innovation. User-led innovation – where users play an active part in the development of new or improved products and services – is exploding: proliferating digital technologies mean that we’re all potential innovators now. New […]

17 July 2008
The invisible city: design in the age of intelligent maps

New mapping technologies are fundamentally changing the way we experience the city. Urban planners Varnelis and Meisterlin explore the busy intersections of design and cartography in a long and excellent essay on Adobe’s Design Center Think Tank. “Today’s intelligent maps don’t just represent spatial relationships, they reveal conditions in the city that were previously hidden […]

17 July 2008
Could location drive the future of the humble SIM card?

Andrew Grill, a UK telecoms senior executive, discusses the future of the Subscriber Identity Module, better known as the SIM card. “As a tool that securely manages a subscriber’s identity, the SIM is the only remaining element of the mobile an operator actually owns. The way in which an operator chooses to use the SIM […]

16 July 2008
Consumers use products as they see fit

Consumers have always used — or misused — products however they see fit. Adweek reports on why some companies now follow the lead of consumers who have their own ideas about product usage. “Consumers have always used — or misused — products however they see fit. And they’ve always shared their discoveries (that Hellmann’s mayonnaise, […]

16 July 2008
From favelas to townships: mobile use in low-income populations

MobileActive reports on two studies that explore how low-income people use mobile technology in Brazil and South Africa. This rise of mobile phone use by low-income and so-called ‘base-of-the-pyramid’ users raises a number of questions. Are low-income people using mobile technology in different ways than their higher-income counterparts? How can mobile phones be designed and […]

16 July 2008
Scientists: humans and machines will merge in future

A group of experts from around the world will hold a first of its kind conference Thursday on global catastrophic risks. They will discuss what should be done to prevent these risks from becoming realities that could lead to the end of human life on Earth as we know it. Interestingly, on the final day […]

13 July 2008
Changing the Change – a call to action

I just wrote a long article on Core77 on the international three-day Changing the Change conference “on the role and potential of design research in the transition towards sustainability”, which just ended here in Turin, Italy.

13 July 2008
Is user-friendliness a sure marketing bet?

Yann Gourvennec, head of internet and digital media at Orange Business Services, wonders whether making users’ live easier is a sustainable marketing argument for the development of a business. The article’s premise intrigued me but it was a disappointing read. Gourvennec just presents the typical and tired argument that user-friendliness is subjective and personal [really?], […]

12 July 2008
Fighting IT failure with ethnographic research (podcast)

Michael Krigsman (CEO of Asuret, Inc.) spoke with Dr. Natalie Hanson, a corporate anthropologist and ethnographer employed by SAP. Natalie manages a team of 30 people in the company’s global Business Operations group. Many IT failures are ultimately rooted in negative organizational culture and related political dynamics. For example, failures can arise when critical information […]

12 July 2008
Getting people to talk: an ethnography and interviewing primer (video)

A couple of IIT graduate students (Gabriel Biller & Kristy Scovel) have put together an entertaining video primer on field interview techniques. The video runs about 30 minutes.  

11 July 2008
Co-creation at Nokia

Charlie Schick, editor-in-chief for Nokia Conversations, has posted a story about co-creation at Nokia: “One trend that is growing rapidly here in Nokia is ‘co-creation’, working with users to create and improve products. While on one side it seems cheap to release unfinished goods and ask for help. But at the same time, it’s amazing […]

9 July 2008
Polite, pertinent and… pretty

“Polite, pertinent and… pretty: designing for the new wave of personal informatics” was the title of a talk given by Matt Jones (Dopplr) and Tom Coates (Yahoo! Brickhouse) at the recent Web 2.0 Expo in San Francisco. Summarising their talk is not an easy thing to do, but I will give it a try. In […]

7 July 2008
Mobile communication in the developing world – a design challenge

Neil Clavin has written the latest contribution in the ongoing series of emerging markets articles that are on a weekly basis being published Vodafone Receiver’s magazine. In his paper for receiver Clavin argues that for better design, we must first of all understand different user needs around the world. The prime design challenges he sees […]

4 July 2008
From ubiquitous technology to human context (videos)

On Wednesday 2 July Nicolas Nova (LIFT lab) moderated a session at the World Congress of Architecture in Turin, Italy, entitled “From ubiquitous technology to human context – Technology applied to architecture and design: does it solve problems or create needs?”. Speakers were Adam Greenfield (Head of Design Direction, Nokia), Jeffrey Huang (Director, Media and […]

1 July 2008
Frontiers of Interaction

Today I attended the Frontiers of Interaction IV conference in Turin, Italy, which — with some kind input from Bruce Sterling — has now reached quite an international level. Speakers today were Jeffrey Schnapp (Stanford Humanities Lab – via video), Ashley Benigno (Global 3G Handset and Application Group at Hutchison Whampoa Limited), Nicolas Nova (LIFT […]

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