putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 July 2008
LIFT09 conference focuses on new forms of socialisation

The upcoming edition of the internationally renowned LIFT conference will take place in Geneva on February 25, 26 and 27, 2009. The LIFT09 conference will explore the new forms of socialization with sessions about the impact of new technologies on the way we love, collaborate, exchange, educate, vote, and much more. The 2009 edition will […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

29 July 2008
LIFT09 conference focuses on new forms of socialisation

The upcoming edition of the internationally renowned LIFT conference will take place in Geneva on February 25, 26 and 27, 2009. The LIFT09 conference will explore the new forms of socialization with sessions about the impact of new technologies on the way we love, collaborate, exchange, educate, vote, and much more. The 2009 edition will […]

29 July 2008
P&G goes for design thinking

Business Week reports on how Procter & Gamble is using design thinking to crack difficult business problems. In the words of Cindy Tripp, marketing director at P&G Global Design: “The analytical process we typically use to do our work—understand the problem and alternatives; develop several ideas; and do a final external check with the customer—gets […]

29 July 2008
Researchers help define next-generation social networking

The next generation of social networking will give people more tools for defining smaller online communities in a way that mimics the real world, academic researchers said Monday, as reported by Nancy Gohring of IDG News Service in Macworld. “One thing that’s very broken in the social tools we have right now is context and […]

28 July 2008
SatNav usability soon to be improved?

Something is clearly not working right: About 300,000 motorists have crashed because of a satnav, the [UK] Mirror [newspaper] has found. Around 1.5 million drivers have suddenly veered dangerously or illegally in busy traffic while following its directions. And five million have been sent the wrong way down a one-way street. I have no idea […]

25 July 2008
Design for Service publication

It’s half a year old but I only now discovered it: Having identified Service Design as an important new issue for the support of design in companies, SEEdesign developed a range of extra activities including workshops and training sessions on this topic. The material developed during the 3 years of the project has now been […]

24 July 2008
Recent videos on Fora TV

Fora TV (a.k.a. “the thinking man’s YouTube”) has some videos that are worth taking a look at: Clay Shirky: Here Comes Everybody Aspen Institute – Jul. 06, 2008 Clay Shirky discusses his latest book, Here Comes Everybody, about the way people organize themselves without formal structures to respond to catalyzing events. Clay Shirky on social […]

23 July 2008
Crowd-sourcing the e-car

“eCars – Now!” is a Finnish Internet community seeking to apply the collective approach taken by online collaborators like the authors of Wikipedia to start converting used petrol-fuelled cars to electric ones, with the first roll-out due this year. The Finnish-language forum [now also in English and Swedish] claims to be first of its kind […]

23 July 2008
Health-related social networking sites

There are quite a few new health-related social networking sites: Daily Strength Healia HopeCube ICYou iMedix I’m Too Young for This MDJunction MedHelp SugarStats TauMed Trusera TuDiabetes WEGOHealth Read more here

20 July 2008
2008 Tribalization of Business Study

Online communities are proliferating as companies look to harness the collective wisdom and ideas of their employees, customers, and other constituents in order to innovate faster, reduce costs, and create the relationships that will grow their businesses and bolster their bottom lines. Beeline Labs, Deloitte and the Society of New Communications Research have produced “2008 […]

20 July 2008
The impact of the internet on customer behaviour

Matt Rhodes, head of client services at FreshNetworks, writes about a study that studies, tracks and measures the impact of the internet on consumer behaviour across three European countries (UK, France and Germany), and suggests that the internet is twice as influential as television and eight times as influential as print media. Read full story […]

20 July 2008
Inside Nairobi, the Next Palo Alto?

The New York Times reports on software development for mobile devices in emerging markets, through a nice feature on what is currently happening in that area in Kenya: “While engineers in the United States lavish attention on expensive phones that boast laptoplike features, in Kenya there are 10 million low-end phones. Millions more are used […]

18 July 2008
Anthropology’s technology-driven renaissance

As our lives become exposed to more and more technology, and companies become more and more interested in how technology affects us and how we interface with it, anthropologists have found themselves in increasing demand. Ken Banks of Kiwanja.net provides some context: “The explosive growth of mobile-phone ownership in the developing world is largely down […]

18 July 2008
StoryBank – using mobiles to share stories in an Indian village

For the last two years, David Frohlich and Matt Jones have worked together on StoryBank (movie), a project enabling textual and computer illiterate people to build a repository of audio-visual content via camera phones. Vodafone Receiver magazine has published their report from Budikote, a village in rural India, as part of its ongoing series on […]

18 July 2008
Switching on: Connecting the world

In May this year, the Guardian weekly published a 5-page special report for World Telecommunication and Information Society Day on how new technologies are improving the lives of people around the world, with a particular emphasis on developing nations. Articles focus on the concept of leapfrogging and remote education, with in-depth stories on Africa and […]

17 July 2008
The slow suit experience

A few days ago I was part of a panel at the Biella Chamber of Commerce. Biella is a small city in the North of Italy, that became wealthy because of its textile industry, and is now coming to terms with a new global landscape that is not so favourable any more. Some companies have […]

17 July 2008
design mind 8

Two articles in design mind, the online and print magazine of frog design, are worth pointing out on this blog: 555 Million Subscribers & Counting As the competition grows in China’s mobile market, it is cultural dynamics that will determine who comes out on top. “Success requires a keen understanding of the country’s changing cultural […]

17 July 2008
Ageing in England

If you are interested in the elderly, two interesting UK studies were published this week. The first report, “Living in the 21st century: older people in England” (press release – study download) presents a major longitudinal study (316 pages) about the reality of ageing in England. It covers employment, material well-being and poverty, health, quality […]

17 July 2008
Philips launches its first patient monitoring system ‘designed for emerging markets’ in India

Press release: Hyderabad, India – Royal Philips Electronics (NYSE: PHG, AEX: PHI) today announced a series of new portable, compact patient monitors that provides a reliable, yet affordable means to observe and care for patients. Now available to healthcare providers in India, the new Philips SureSigns VM3 is the first Philips patient monitor designed for […]

17 July 2008
Reflecting on ‘Subject to Change’

Nadyne Mielke, user experience researcher in the Macintosh Business Unit at Microsoft wasn’t so impressed apparently with Adaptive Path’s recent book Subject To Change: Creating Great Products & Services for an Uncertain World: Adaptive Path on Design. “I was disappointed when I got my pre-order of this book. At a scant 160 pages, I was […]

Show more articles