Daily insights on user experience, experience design and people-centred innovation Audience
12 June 2008
Intel anthropologists find keys to tech adoption

Dawn Nafus, an Intel anthropologist and her team have created Intel’s “Technology Metabolism Index,” which shows how citizens of countries’ tech adoption exceeds or lags what one would expect given their levels of wealth. The map (hi-res pdf) shows fast tech adopters in bright colors and slow adopters in grays. Nafus hopes that the work […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

12 June 2008
Intel anthropologists find keys to tech adoption

Dawn Nafus, an Intel anthropologist and her team have created Intel’s “Technology Metabolism Index,” which shows how citizens of countries’ tech adoption exceeds or lags what one would expect given their levels of wealth. The map (hi-res pdf) shows fast tech adopters in bright colors and slow adopters in grays. Nafus hopes that the work […]

10 June 2008
Philips and NH Hoteles collaborating to optimise the hotel experience

NH Hoteles and Philips have announced that they will conduct an intensive two-year study into the optimization of well-being amongst hotel guests. To support the research, NH Hoteles and Philips have teamed up as a first step to create a unique room at NH Hoteles’ flagship Barbizon Palace hotel in Amsterdam featuring the latest in […]

10 June 2008
Information Architecture Television

Information Architecture Television is a weblog that contains quite an extensive collection of online videos concerning usability, information architecture, interaction design and user experience design. (via InfoDesign)

10 June 2008
French ethnographic study on teens and mobiles

The fact that young people are more adapt at using the latest technologies has less to do with expertise, experience or access, but more with their “non-dramatic” relation with these technologies, as evidenced by the way they deal with small failures and technological problems. This is one of the results of a recent ethnographic study […]

6 June 2008
Hurdle for future cities: human habits

The Christian Science Monitor published an interesting article that voices scepticism on whether the planned carbon-neutral city of Masdar in Abu Dhabi could indeed become a sustainable urban innovation model globally: “The project has done little to impress green city planners not connected with the venture. A utopia spawned by petro-dollars is not a practical […]

6 June 2008
In Japan, mobile phones have become too complex to use

Wired Magazine reports on how Japanese handsets have become prime examples of feature creep gone mad. In many cases, they say, phones in Japan are far too complex for users to master. Yet, they wonder whether the iPhone stands any chance in this feature-obsessed culture. Read full story

6 June 2008
User experience design: the evolution of a multi-disciplinary approach
5 June 2008
A better ATM experience from Wells Fargo

Holger Struppek (a design director at Hot Studio and former senior interaction designer at Pentagram Design) shares on his Physical Interface (!) blog some design insights that went into Wells Fargo’s touchscreen ATM interface–a product freed from a major hardware-imposed restriction of the past. “Wells Fargo hired Pentagram in the fall of 2005 to begin […]

5 June 2008
One month to go to the World Congress of Architecture

In a month’s time Turin, Italy will host the XXIII edition of the World Congress of Architecture, promoted by the UIA (International Union of Architects). More than 4000 participants have registered already. There are over 70 sessions with more than 360 speakers. The topic chosen for the 2008 congress is “Transmitting Architecture“, or as the […]

5 June 2008
New report looks at economic benefits of mobile phones for those at the bottom of the pyramid

A new report, Perceived economic benefits of telecom access at the Bottom of the Pyramid in emerging Asia, takes a new look at the effect of mobile phones on the lives of people at the so-called ‘bottom of the pyramid.’ The report, published by LIRNEasia, states that although anecdotal evidence shows that mobile phones are […]

5 June 2008
Africa’s grassroots mobile revolution – a traveller’s perspective

Vodafone receiver magazine’s new issue is about “Emerging Markets“. But it’s a shortened issue: Vodafone thought that launching a whole new issue, with all articles of all authors at once, might be too much to swallow. Therefore they decided to “feed us” one article each week. The first article – which is actually a picture […]

5 June 2008
Nokia research on the “Internet of Things” officially begins

Nokia press release: LAUSANNE, Switzerland – Today marks the launch of the new long-term research partnership between Nokia Research Center and the Swiss Federal Institutes of Technology, with the Pervasive Communications Laboratory doors officially opening in Lausanne. The focus of this major research collaboration is to get beneath the skin of new technologies and explore […]

5 June 2008
MacArthur Foundation Series on Digital Media and Learning

The MacArthur Foundation launched its five-year, $50 million digital media and learning initiative in 2006 to help determine how digital technologies are changing the way young people learn, play, socialize, and participate in civic life. Answers are critical to developing educational and other social institutions that can meet the needs of this and future generations. […]

5 June 2008
Top ten disruptive technologies for 2008 to 2012, according to Gartner

Gartner’s top 10 disruptive technologies 2008-2012: (for what it is worth – the emphasis is mine) Multicore and hybrid processors Virtualisation and fabric computing Social networks and social software – because business IT applications will start to mirror the features found in popular consumer social software, such as Facebook and MySpace, as organisations look to […]

4 June 2008
Redesigning T-Mobile phone bills to reduce customer service calls

A Design Council case study illustrates how a people-centred redesign of the T-Mobile phone bill has resulted in customers being substantially less likely to phone customer services for help understanding their bill. Although the user research was limited, it was effective: “‘We used T-Mobile employees and family members to gauge opinion on what we’d done […]

4 June 2008
Off Congress, an impressive series of events on design and architecture in Turin, Italy

If you are considering coming to Turin, Italy this year, you may want to come at the end of June and/or the beginning of July. Not only is that the time when two important conferences — the World Congress of Architecture and the Changing the Change conference — will take place, but there is also […]

3 June 2008
Stupid users are returning properly working products

95% of consumer electronics products returned to retailers are working “properly”, according to Accenture. ? ? ? ? ? “Only 5 percent of consumer electronics products returned to retailers are malfunctioning — yet many people who return working products think they are broken, a new study indicates. The report by technology consulting and outsourcing firm […]

3 June 2008
Interview with Joy Mountford

The Spring issue of Ambidextrous, the design journal of the Stanford d.school, contains a fairly long interview with Joy Mountford>. Joy has been designing and managing interface design efforts for over 20 years. Most recently she was vice president in charge of Yahoo’s user experience and design group (where she was recently “hounded out in […]

2 June 2008
AP using ethnography to rethink news in the digital age

Last year, Associated Press commissioned Baltimore-based Context-Based Research Group to conduct an ethnographic research study focusing on the news consumption habits of young digital consumers in six cities around the world. The drive for this research came from the recognition that a significant shift in news consumption behaviour is taking place among younger generations. The […]

2 June 2008
Bruce Nussbaum: it’s not technology, it’s sociology

David Armano of Critical Mass catches Business Week’s Bruce Nussbaum for a half hour interview on design and innovation. In the interview Bruce talks about the One Laptop Per Child, the difference between design and design thinking, the changing concept of privacy, and much more. David Armano is vice president of experience design with Critical […]

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