putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 June 2008
New consumption patterns in telecoms services in Europe

Some interesting data illustrate the emergence of new consumption patterns in telecoms services in Europe: An EU-wide survey of 27,000 households has revealed the emergence of new consumption patterns in telecoms services in Europe. Technological progress and competition have brought more choice to European consumers; 24% of households have given up their fixed telephone in […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

30 June 2008
New consumption patterns in telecoms services in Europe

Some interesting data illustrate the emergence of new consumption patterns in telecoms services in Europe: An EU-wide survey of 27,000 households has revealed the emergence of new consumption patterns in telecoms services in Europe. Technological progress and competition have brought more choice to European consumers; 24% of households have given up their fixed telephone in […]

30 June 2008
Demos presents international survey of public service co-design

Today Demos, the UK think tank on everyday democracy, launched a new discussion paper Making the most of collaboration: an international survey of co-design, produced in association with PricewaterhouseCoopers’ Public Sector Research Centre. In 2006 Demos published Journey to the Interface – an impassioned advocation of the value of collaborative design principles in public services. […]

25 June 2008
Book: Nudge

WorldChanging book review: “Authored by two Univeristy of Chicago heavy-hitters, Economist Richard Thaler and Law Professor Cass Sunstein, Nudge explores the policy implications of behavioral economics, a field describing the irrationalities of human behavior. Taking findings from psychology (e.g. people procrastinate; they’re averse to losing money), Thaler and Sunstein propose policies to help us make […]

24 June 2008
Conversation with Raphael Grignani of Nokia Design about Homegrown

Rachel Hinman, mobile design strategist at Adaptive Path, has conducted an interview with Raphael Grignani of Nokia Design about “Homegrown”, a long term research project looking at how Nokia can help people make more sustainable choices (see also here). A short excerpt: “With Remade, Andrew Gartrell (Homegrown project lead and Remade father) pushed design beyond […]

24 June 2008
From Business to Buttons presentations

Many presentations of Malmö University’s “From Business To Buttons” conference, held last week in Malmö, Sweden, are already available for download. They include talks by Alberto Knapp Bjerén (The Cocktail, Spain), David Cuartielles (K3, Malmo University, Sweden), Brendan Dawes (magneticNorth, UK), Daniel Fällman (Umeå University | Umeå Institute of Design, Sweden), David Fore (Cooper, USA), […]

24 June 2008
European Council of Ministers approves 600m euro project for new digital solutions for the elderly
24 June 2008
Critical SAP report on CHI 2008

The SAP Design Guild has published a long and quite critical report on the recent CHI conference by Gerd Waloszek, a user experience professional at the business software company SAP. The SAP Design Guild is a site maintained by SAP User Experience, where SAP AG offers its public user interface design resources. “Unlike my colleague […]

24 June 2008
Videos online of Mx presentations

Adaptive Path has posted a couple of videos of user experience related presentations given at this year’s MX Conference. Matt Jones (Dopplr) – “Battle for the Planet of the Apes: A Perspective on Social Software and Social Networks” Matt Jones is one of the founders/lead designer of Dopplr and former creative director for the award-winning […]

24 June 2008
Mito Akiyoshi: the digital divide does not vanish with the mobile

The great people at the splendid French blog InternetActu have conducted an interview with the Japanese sociologist, Mito Akiyoshi. Since InternetActu is published in French, and I have been pushing them time and again to make the rich contents of their blog also available in English, they have offered us to co-publish this interview in […]

22 June 2008
Ten principles that contribute to a Googley user experience

The Google User Experience team aims to create designs that are useful, fast, simple, engaging, innovative, universal, profitable, beautiful, trustworthy, and personable. Achieving a harmonious balance of these ten principles is a constant challenge. A product that gets the balance right is “Googley” – and will satisfy and delight people all over the world. The […]

20 June 2008
Bridging communities via interactions

Richard Anderson reports on a discussion session that Elizabeth Churchill and Experientia partner Mark Vanderbeeken participated in, held at the recent CHI conference in Florence, Italy, that dealt with the role of interactions magazine in bridging communities – “something essential for “user experience” to play the role it should be playing in business”. “Jon Kolko […]

17 June 2008
The doobly, the podger, the twitcher or the melly?

The remote control seems to have inspired a great creative flowering of new words in colloquial UK English: “The English Project cites “doobly”, but there are an awful lot more, including “podger”, “blipper”, “twitcher” and “melly”. A friend of mine calls it the “ponker”. Someone in the Guardian office says “didge”. My mother used to […]

15 June 2008
Involved observational research

I always appreciate unusual perspectives so when Dr. Tina Basi, who consults with Intel’s Digital Health Group, contacted me about her research on power dynamics in ethnographic research, I was intrigued. She recently presented a paper on the matter, entitled “Identity at Work and Play: Conducting Ethnography for Commercial Enterprise” at the London Business School […]

15 June 2008
Technology giants join forces to fight communications clutter

Firms including Microsoft, Intel, Google and IBM have formed an Information Overload Research Group to help workers cope with the digital deluge and improve productivity. “Some of the biggest technology firms, including Microsoft, Intel, Google and IBM, are banding together to fight information overload. Last week they formed a nonprofit group to study the problem, […]

15 June 2008
Google’s Joe Kraus on how to make the web more social

Wharton legal studies professor Kevin Werbach spoke with Joe Kraus (weblog), director of product management at Google, recently about the increasing socialisation of the Internet. Kraus believes every killer app on the web — instant messaging, e-mail, blogging, photo-sharing — has succeeded because it helps people connect with one another. For Kraus, this means the […]

15 June 2008
Interview: the cellphone anthropologist

The New Scientist has published an interview with Nokia user researcher Jan Chipchase: “Most of us take mobile phones for granted. Not so for Jan Chipchase, a design researcher for Nokia, who travels the globe exploring how people use their mobile devices, discovering how to make them better, how to reach the billions of people […]

14 June 2008
Is Google making us stupid?

Nicholas Carr, the author of “The Big Switch: Rewiring the World, From Edison to Google” and “Does IT Matter?” wrote an article for The Atlantic Monthly on what the internet is doing to our brains: it is chipping away our capacity for concentration and contemplation, and replacing it with something he calls “Taylorism of the […]

14 June 2008
Cluster #7 “Transmitting Architecture”

The upcoming issue of Cluster, the bilingual (Eng/Ita) innovation magazine is entitled “Transmitting Architecture“. It is made in collaboration with XXIII UIA World Congress of Architecture 2008, to be held in Turin, Italy in a few weeks. Two years on from the Olympic games, Torino is the first World Design Capital and also the arena […]

14 June 2008
Spain’s national obsession with mobiles, texting

Jennifer Woodard Maderazo reports on PBS’s Mediashift blog on the Spanish relationship with the cell phone and “how it has evolved differently from the one in the US for reasons that are clear and others that remain a mystery”. “Because Spain seemed so much ahead of the U.S. in using mobile for something more than […]

13 June 2008
China and the next billion customers

The second article in Vodafone’s newly updated Receiver Magazine is about China and the next billion customers. Author Jared Braiterman seeks to understand mobile phones play in China’s fast-paced development and explores why China become a centre of passionate technology usage. Braiterman claims there are two cultural explanations for the intensity with which the Chinese […]

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