putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
3 May 2008
CHI 2008: a selection on product design

Here is my selection on product design related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Case study: using online communities to drive commercial product development [abstract] Authors: Sheena Lewis (IBM) Abstract: This paper demonstrates how human computer interaction (HCI) practitioners utilize an online community to drive commercial product […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

3 May 2008
CHI 2008: a selection on product design

Here is my selection on product design related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Case study: using online communities to drive commercial product development [abstract] Authors: Sheena Lewis (IBM) Abstract: This paper demonstrates how human computer interaction (HCI) practitioners utilize an online community to drive commercial product […]

3 May 2008
CHI 2008: a selection on security

Here is my selection on security related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Love and authentication [abstract] Authors: Markus Jakobsson (Palo Alto Research Center), Erik Stolterman (Indiana University), Susanne Wetzel (Stevens Institute of Technology) and Liu Yang (Stevens Institute of Technology) Abstract: Passwords are ubiquitous, and users […]

3 May 2008
CHI 2008: a selection on social applications

Here is my selection on papers related to social applications presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Ambient social tv: drawing people into a shared experience [abstract] Authors: Gunnar Harboe, Crysta J. Metcalf, Frank Bentley, Joe Tullio, Noel Massey and Guy Romano (Motorola Labs) Abstract: We examine how ambient displays […]

3 May 2008
CHI 2008: a selection on social context

Here is my selection on papers related to social context presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Celebratory technology: new directions for food research in HCI [abstract] Authors: Andrea Grimes (Georgia Institute of Technology) and Richard Harper (Microsoft Research) Abstract: Food is a central part of our lives. Fundamentally, […]

3 May 2008
CHI 2008: a selection on strategic issues

Here is my selection on papers on more strategic issues presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Empathy and experience in HCI [abstract] Authors: Peter Wright (Sheffield Hallam University) and John McCarthy (University College Cork) Abstract: For a decade HCI researchers and practitioners have been developing methods, practices and […]

3 May 2008
CHI 2008: a selection on sustainability

Here is my selection on sustainability related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) A bright green perspective on sustainable choices [abstract] Authors: Allison Woodruff (Intel Research), Jay Hasbrouck (Intel) and Sally Augustin (PlaceCoach, Inc.) Abstract: We present a qualitative study of 35 United States households whose occupants […]

3 May 2008
CHI 2008: a selection on usability

Here is my selection on usability related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Usability evaluation considered harmful (some of the time) [abstract] Authors: Saul Greenberg (University of Calgary) and Bill Buxton (Microsoft Research) Abstract: Current practice in Human Computer Interaction as encouraged by educational institutes, academic review […]

3 May 2008
Robert Scoble on how to fix the web

Robert Scoble, managing director of FastCompany.TV, thinks the online world isn’t always user-friendly, and argues how it easily could be. “The Internet, which is shorthand for “interconnected network” and is one of the most significant achievements in the history of communication, is often broken because applications don’t interact. We spend all our time hopping from […]

2 May 2008
Vodafone, China Mobile and Softbank launch joint lab to improve mobile’s user interface
1 May 2008
Clay Shirky’s talk about the cognitive surplus

Clay Shirky, author of the book Here Comes Everybody: The Power of Organising without Organisations (see also these posts), was one of the presenters at the Web 2.0 conference: Mark Ury, chief experience architect for Blast Radius, was there and wrote about it on his blog “The Restless Mind”: “His thesis is that in order […]

1 May 2008
April 2008 issue of International Journal of Design

The April issue of the International Journal of Design has recently been published. It is the fourth issue of this peer-reviewed journal issued by the Taiwan-based Chinese Institute of Design (read more here). Three-in-One user study for focused collaboration by Turkka Kalervo Keinonen, Vesa Jääskö and Tuuli Mattelmäki This article introduces a human-centered design approach, […]

1 May 2008
How Nokia users drive innovation

Business Week reports on how online aps such as Sports Tracker and Nokia Beta Lab, allow the Finnish handset giant to gather customers’ ideas from around the world, and virtually for free. “Sports Tracker is an example of how Nokia has begun experimenting with user-generated innovation. That’s the premise behind Nokia Beta Labs, a Web […]

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