putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
13 May 2008
The Politics of Public Behaviour

The UK think tank Demos has launched a new publication, The Politics of Public Behaviour, which explores the role of government in influencing people’s lifestyles and everyday decision-making. Abstract: The personal has become political. Increasingly, governments find themselves drawn into questions about how children are parented, how household waste is disposed of, how people travel, […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

13 May 2008
The Politics of Public Behaviour

The UK think tank Demos has launched a new publication, The Politics of Public Behaviour, which explores the role of government in influencing people’s lifestyles and everyday decision-making. Abstract: The personal has become political. Increasingly, governments find themselves drawn into questions about how children are parented, how household waste is disposed of, how people travel, […]

12 May 2008
May/June edition of Interactions Magazine

The May/June issue of Interactions Magazine just came out and some of the content is available online (and more will follow soon). The issue is all about “colliding worlds” with “interactions disciplines” becoming “more appropriately integrated into other creative disciplines (e.g. architecture and music), into business, and into the new business models that will shape […]

12 May 2008
Design strategies for sustainable user behaviour

‘User-centred Design for Sustainable Behaviour’ is a paper by Renee Wever (TU Delft), Jasper van Kuijk (TU Delft) and Casper Boks (NTNU Norway) that explores how to involve users in more sustainable product use. The paper was published in the first issue of the new International Journal of Sustainable Engineering, published by Taylor and Francis. […]

10 May 2008
Microsoft’s Patient Journey Demonstrator

The Microsoft Health Common User Interface (CUI) is a site conceived by Microsoft providing user interface Design Guidance and Toolkit controls that address a wide range of patient safety concerns for healthcare organizations worldwide. Microsoft has created it in order to allow a new generation of safer, more usable and compelling health applications to be […]

9 May 2008
Paper is passe for tech-savvy South Koreans

Reuters report on mobile coupons and gifts in South Korea: oung, tech-savvy South Koreans are making coupon clipping a thing of the past and turning to their mobile phones instead. Some of the fastest-growing mobile phone services in the country let retailers send discount coupons and users send gift certificates for anything from lattes to […]

9 May 2008
Our surveillance society goes online

The Guardian reviews a book that argues that our privacy is under threat by increased digital surveillance. Being able to make your own decisions and hold your own views without interference; controlling information about yourself; and being in charge of your personal space – these basic elements of privacy are under threat, according to a […]

9 May 2008
The future of social networking: mobile phones

The (UK) Times reports on how you don’t need a computer anymore to browse people’s profiles. “After the explosion in internet-based social networking (MySpace, Facebook) doing the same thing in real life instead of in front of a computer became an obvious next step. Much of it is already happening on a small scale as […]

8 May 2008
France Telecom: from 1000 ideas to 1 product

A series of web pages on the France Telecom/Orange site give an insight in how the company moves from the many ideas that come out of R&D, to a product or service that is ready for the market. In 2005-2006, France Telecom created two structures, the Explocentre and the Technocentre, which work in close collaboration […]

8 May 2008
Interview with Lou Rosenfeld and Liz Danzico

The May issue of UX matters contains an interview with Lou Rosenfeld and Liz Danzico of the publishing house Rosenfeld Media, a publisher of user experience design books. After working on five books as an editor or co-author, Lou Rosenfeld became disenchanted with the traditional book publishing model. So, in late 2005, he founded Rosenfeld […]

7 May 2008
Ethnographic study on how young children interact with the web

Consumer Reports WebWatch released the results of an ethnographic study on how children interact with online environments. The study, “Like Taking Candy from a Baby: How Young Children Interact with Online Environments,” used ethnographic methods and focused on young children, ages 2½ to 8. For the study, parents in 10 families used video cameras to […]

7 May 2008
Chronic’Art interview with Adam Greenfield

The French magazine Chronic’Art recently interviewed Adam Greenfield (Nokia’s new head of design direction) about his recent book Everyware and ubiquitous computing in general. An English version of the interview can be found on Greenfield’s blog. Read interview

5 May 2008
Service design symposium videos online

At the beginning of March, the Copenhagen Institute of Interaction Design (CIID | blog) a symposium on service design. The symposium featured speakers who are pioneers in service design thinking and practice from several countries, including Andrea Koerselman (IDEO), Andrew Mcgrath (Orange Global), Bill Hollins (Direction Consultants), Bill Moggridge (IDEO), Ezio Manzini (Milan Polytechnic), Jørgen […]

5 May 2008
CHI 2008: user experience evaluation at Nokia

Virpi Roto, Pekka Ketola and Susan Huotari presented a paper describing user experience evaluation at Nokia at the recent CHI 2008 conference: Abstract Nokia has a long history in designing for experiences, as mobile phones are very personal and experiental devices. We have established processes to take user needs and wants into account when designing […]

4 May 2008
Joshua Porter on simplicity as a design goal

Joshua Porter, a user interface designer, wonders whether simplicity is a bad design goal, and expresses his ideas in a thoughtful post. Most designers place simplicity above all else. We value simple things because they do all the things we need easily and none of the things we don’t. Simplicity is harmonious. Even Leonardo Da […]

4 May 2008
Book review: Groundswell

Today I read Groundswell: winning a world transformed by social technologies (alternate site – amazon page) by Charlene Li and Josh Bernoff (analysts at Forrester). [I was sent a review copy].    It is a book aimed senior managers in charge of marketing, pr, customer support and (to some extent) product development at major international companies, […]

4 May 2008
Recent immigrants driving advanced mobile phone use, both in Europe and in the US

Last year, The Economist published an article about ethnographic user research at Swisscom. One of the findings it highlighted was that immigrant workers are the most advanced users of communications technology: “It is migrants, rather than geeks, who have emerged as the “most aggressive” adopters of new communications tools, says [Swisscom anthropologist Stefana] Broadbent. Dispersed […]

3 May 2008
Reviewing the CHI 2008 conference

A few weeks ago I attended the CHI conference in Florence, Italy. I was only there for a day and a half, and this being my first CHI conference, I am not in a position to give it a solid review. One thing that stands out of course is that it has a strong academic […]

3 May 2008
CHI 2008: a selection on emerging markets

Here is my selection on emerging markets related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available) Re-placing faith: reconsidering the secular-religious use divide in the United States and Kenya [abstract] Authors: Susan P. Wyche (Georgia Institute of Technology), Paul M. Aoki (Intel Research) and Rebecca E. Grinter (Georgia Institute […]

3 May 2008
CHI 2008: a selection on mobile banking

Here is my selection on mobile banking related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) From meiwaku to tokushita!: lessons for digital money design from Japan [abstract] Authors: Scott Mainwaring (Intel Research), Wendy March (Intel Research) and Bill Maurer (UC Irvine) Abstract: Based on ethnographically-inspired research in Japan, […]

3 May 2008
CHI 2008: a selection on mobility

Here is my selection on mobility related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) A diary study of mobile information needs [abstract] Authors: Timothy Sohn, Kevin A. Li, William G. Griswold, and James D. Hollan (UC San Diego) Abstract: Being mobile influences not only the types of information […]

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