putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 May 2008
Book: HCI Remixed

HCI Remixed – Reflections on Works That Have Influenced the HCI Community Edited by Thomas Erickson and David W. McDonald MIT Press, 2008 Hardcover, 344 pages > Table of Contents Abstract Over almost three decades, the field of human-computer interaction (HCI) has produced a rich and varied literature. Although the focus of attention today is […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 May 2008
Book: HCI Remixed

HCI Remixed – Reflections on Works That Have Influenced the HCI Community Edited by Thomas Erickson and David W. McDonald MIT Press, 2008 Hardcover, 344 pages > Table of Contents Abstract Over almost three decades, the field of human-computer interaction (HCI) has produced a rich and varied literature. Although the focus of attention today is […]

31 May 2008
Infonomia TV: videos on innovation

The Spanish innovation network Infonomia features a video section (called Infonomia TV) with a series of English language video interviews that the readers of this blog might find interesting: Nicolas Nova: The future of urban computing [5:25] Nicolas Nova is researcher at the Media and Design Lab at the Swiss Institute of Technology in Lausanne […]

29 May 2008
Interview with design anthropologist Anna Kirah
29 May 2008
ZIBA Design president on authenticity

Sohrab Vossoughi, founder and president of ZIBA Design, has published an article in Business Week on authenticity, with examples from the Umpqua Bank, Starbucks, and the Anthropologie clothing chain. “Consumers seek meaning and a brand they can trust. They are busy at work on Web 2.0 platforms creating ways to cut through the noise in […]

29 May 2008
Web habits on mobile differ from those on computer

Business Week reports on how Americans flock to different sites when they use their mobile phones to go online, than when they surf from their computers. “Welcome to the weekend Web, where people are spending a bigger slice of time online via wireless devices—and using a different set of sites than during the workweek.” […] […]

29 May 2008
IDEO’s Tim Brown on design thinking in HBR

Harvard Business Review has published a long article by Tim Brown, the CEO of IDEO, on design thinking. “Thinking like a designer can transform the way you develop products, services, processes—and even strategy,” says Brown. “Edison’s approach was an early example of what is now called “design thinking”—a methodology that imbues the full spectrum of […]

27 May 2008
Handbook of Mobile Communications Studies

Handbook of Mobile Communication Studies Edited by James E. Katz Afterword by Manuel Castells MIT Press, 2008 Hardcover, 486 pages Abstract Mobile communication has become mainstream and even omnipresent. It is arguably the most successful and certainly the most rapidly adopted new technology in the world: more than one of every three people worldwide possesses […]

26 May 2008
UK report: User Involvement in Public Services

A few weeks ago the Public Administration Select Committee (PASC) of the UK Parliament published the first parliamentary assessment of the idea of “user involvement” in public services, which they see as “potentially a new model for public service delivery that promises improved services and greater user satisfaction.” “The idea of “user involvement” covers simple […]

26 May 2008
Putting People First is media partner of PICNIC 2008

Experientia/Putting People First has been invited to become a media partner of PICNIC 2008. Set up as a series of events – a top-class conference, seminars and workshops – PICNIC will be held in Amsterdam from 24 to 26 September this year and will attract thousands of creative minds from all over the world. Over […]

24 May 2008
Genevieve Bell’s anthropological advice at Berkeley commencement

Last week Genevieve Bell, a highly respected anthropologist and Director of User Experience within Intel’s Digital Home Group, gave the 2008 commencement speech at the UC Berkeley School of Information. She filled it with “anthropological advice” about how to approach the world like a fieldwork project. “But I am suggesting a different kind of openness […]

24 May 2008
Leading designers to new frontiers

Jeff Parks and Chris Baum of Boxes and Arrows sat down with several of the speakers and organisers of Adaptive Path’s San Francisco conference: MX San Francisco: Managing Experience through Creative Leadership, that took place on April 20-22. The result is a series of podcasts that further examined the issues that the sessions revealed. The […]

24 May 2008
Design anthropology: What can it add to your design practice?

Design Anthropology takes user research to a whole new level. Dr. Elizabeth Tunstall explains in an essay on Adobe Design Center’s Think Tank how this emerging field can help to redefine design by exploring what it means to be human. Design anthropology seeks to answer the question how do the processes and artifacts of design […]

20 May 2008
Upcoming book on the “high end”

A few weeks ago we were contacted by Marco Bevolo of Philips Design who was looking for some advance feedback on the book he is writing together with co-authors Stefano Marzano (also Philips Design), Dr. Howard R. Moskowitz and Alex Gofman (president and vice-president of Moscowitz Jacobs Inc.). We were sent a galley copy for […]

20 May 2008
PSFK conference videos

PSFK is a global trends and innovation company that also organises conferences in various parts of the world. Videos of over forty presentations at these conferences are now online. My ten highlights: Allan Chochinov on the Dumbest Smartest Design Problem At the PSFK Conference New York 2008, Allan Chochinov (Core77) gives an object lesson in […]

19 May 2008
New Demos paper: UK Confidential

Demos, the UK think tank for “everyday democracy”, has published its latest pamphlet on privacy. “The transformation of our social lives and the increase in surveillance and technological innovations have led us to believe that privacy is in the midst of a very public death. But privacy is not dying, nor can we let it […]

19 May 2008
Alcatel-Lucent podcasts on user trends and millennials

Podtech has published a number of audio interviews with senior staff of Alcatel-Lucent on their thinking about user-centric experience, as it informs their applications and solutions. Exploiting end-user trends to create value with sticky services – The “Me” network for the “We” experience [12:43] The communications industry is experiencing the explosion of the “Me-We” phenomenon! […]

18 May 2008
Danish programme for user-driven innovation

The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions. The programme should also result in the development of new products, services, and concepts. Finally, […]

14 May 2008
Core77 Broadcasts: Nokia Design

Nokia has over 300 designers worldwide, and ships over 1.2 million products everyday. So Allan Chochinov of Core77 was anxious to attend Nokia’s recent London design event, offering a curtainpeek at their design process, ethnographic wanderings, sustainability initiatives, and plans for the future. Listen in as he chats with Younghee Jung from the services and […]

13 May 2008
Changing the Change conference looks very promising

The three-day Changing the Change conference, which is about the role of design research in sustainable change and scheduled for 10-12 July in Turin, Italy, looks to become very interesting indeed. The list of invited speakers and discussants features Bill Moggridge (IDEO); Geetha Narayanan (Srishti School of Art, Design and Technology, India); Lou Yongqi (Tongji […]

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