putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
10 April 2008
Another batch of CHI 2008 interviews

Luca Chittaro (blog), who covers the CHI 2008 conference in Florence for Novà, the innovation supplement of Il Sole 24 Ore, Italy’s business newspaper, continues with his gruelling pace of interviews. Here is another batch: Technology among the homeless We tend to believe that technology is improving everybody’s life, at the workplace as well as […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

10 April 2008
Another batch of CHI 2008 interviews

Luca Chittaro (blog), who covers the CHI 2008 conference in Florence for Novà, the innovation supplement of Il Sole 24 Ore, Italy’s business newspaper, continues with his gruelling pace of interviews. Here is another batch: Technology among the homeless We tend to believe that technology is improving everybody’s life, at the workplace as well as […]

8 April 2008
New ISO usability standard defines “user experience”

According to Tom Stewart, the new version of ISO 13407, the International Standard for Human Centred Design (which will be called ISO 9241-210 to bring it into line with other usability standards), will use the term “user experience”. Stewart is the Chair of the sub-committee of the International Standards Organisation (ISO) which is responsible for […]

8 April 2008
Icon Magazine on video ethnography (and its ethics)

Architecture and design magazine Icon has published a 4 page article on video ethnography in its latest issue. “The video ethnographers’ findings are gold dust to their clients and video ethnography has become one of the fashionable research techniques that any forward-looking design company now offers. The technology of closeup, real-time observation, using lightweight digital […]

7 April 2008
Monday’s interviews at CHI 2008

Luca Chittaro (blog), who covers the CHI 2008 conference in Florence for Novà, the innovation supplement of Il Sole 24 Ore, Italy’s business newspaper, continues his hectic schedule of interviews: It’s all about the (digital) money Interview with Scott Mainwaring (Intel Research) Be they US dollars, Euros or Yens, paper bills are becoming anachronistic, as […]

7 April 2008
Better than free

Kevin Kelly, the founding executive editor of Wired Magazine, has written a long post about making sense of value in a world in which many digital goods are available for free. “The internet is a copy machine. At its most foundational level, it copies every action, every character, every thought we make while we ride […]

7 April 2008
Conference: Innovation through inclusive design

The Norwegian Design Council is organising a European Business Conference on Inclusive Design, 5-6 May in Oslo, Norway. Would you like to know how inclusive design can help you create new products and services? How design methods can take you closer to the customer and give you an innovative edge? Learn how leading brands create […]

7 April 2008
New David Report bulletin about consumer culture

The latest David Report bulletin, called “I shop therefore I am”, looks into the world of consumer culture from different point of views; ethical, social, political, economical and humanistic. Shopping has turned into a lifestyle. We consume as leisure and a way to pass time. But at the same time many are realising that the […]

7 April 2008
Mobile services boom in India

Business Week reports on how Indians are using their cell phones as a “one-stop shop” for everything from e-mailing to banking. A growing group of Indian consumers who want more from their phone than just talk time. […] Indians spent some $250 million on extra services for their mobile phones last year—including text messaging, music, […]

6 April 2008
Interviews at the CHI 2008 conference

Luca Chittaro (blog), a professor at the University of Udine, covers the CHI 2008 conference in Florence for Novà, the innovation supplement of Il Sole 24 Ore, Italy’s business newspaper. He is already at the pre-conference workshops where he is publishing interviews faster than we can read them: Playing with brain-computer interfaces Operating machines or […]

6 April 2008
A conversation with Dopplr’s Matt Jones

Matt Jones used to be director of user-experience design at Nokia. Now he is the co-founder of Dopplr, a social networking site for frequent travellers. Ryan Freitas of Adaptive Path recently had a long conversation with him that you can read a summary of on the Adaptive Path blog and in full on Freitas’ personal […]

6 April 2008
New UK report on children and new technology

The UK Department for Children, Schools and Families launched last week its eagerly anticipated Byron Review into Children and New Technology. It contains a comprehensive package of measures to help children and young people make the most of the internet and video games, while protecting them from harmful and inappropriate material, and sets out an […]

6 April 2008
The rise of the emotional robot

Paul Marks examines in the New Scientist how far people are prepared to go in accepting robots as social partners. “Duke is careering noisily across a living room floor resplendent in the dark blue and white colours of Duke University in Durham, North Carolina. He’s no student but a disc-shaped robotic vacuum cleaner called the […]

3 April 2008
Firefox 4 will push out the edges of the browser

Firefox 3 hasn’t even launched yet, and the talk is already moving to Firefox 4. Mozilla Lab’s push is to blur the edges of the browser, to make it both more tightly integrated with the computer it’s running on, and also more hooked into Web services. So extended, the browser becomes an even more powerful […]

3 April 2008
Status stories: helping consumers tell status-yielding stories to other consumers

Trendwatching published a feature post about status-yielding stories. Their central thesis: As more brands (have to) go niche and therefore tell stories that aren’t known to the masses, and as experiences and non-consumption-related expenditures take over from physical (and more visible) status symbols, consumers will increasingly have to tell each other stories to achieve a […]

3 April 2008
Live reporting from CHI 2008

Luca Chittaro will keep a running blog (in English and Italian) during CHI 2008 where he promises “news, interviews with internationally-known researchers, and the latest trends and discoveries in human-computer interaction”. Chittaro, who is a professor at the University of Udine, also writes for Novà, the innovation supplement of Il Sole 24 Ore, Italy’s business […]

2 April 2008
Microsoft Research and the future of human computer interaction

“By 2020 the terms ‘interface’ and ‘user’ will be obsolete as computers merge ever closer with humans,” is the first sentence of a short article on the BBC News site. According to the BBC, “it is one of the predictions in a Microsoft-backed report drawn from the discussions of 45 academics from the fields of […]

1 April 2008
Milan to host 2015 Expo

It’s all over the Italian press (the winners) and the Turkish press (the losers), and on a small number of international news outlets: Milan will host the 2015 Universal Exposition (a.k.a. “Expo” or “World Fair”). In a day and age when Universal Expositions are no longer the top international events they used to be one […]

1 April 2008
Next week at CHI 2008 in Florence, Italy

Next week on 8 and 9 April I will be at CHI 2008, the international conference that this year is taking place in Florence, Italy. On Wednesday afternoon you can find me in the panel on Interactions Magazine, that Richard Anderson invited me on. If one of you is attending the conference on those days, […]

1 April 2008
Online chat, as inspired by real chat

The New York Times writes about a new wave of Silicon Valley companies that are bringing live socializing into online social networking Web sites: Compared with other forms of human interaction, online social networking is really not all that social. People visit each other’s MySpace pages and Facebook profiles at various hours of the day, […]

1 April 2008
WorldChanging interviews Clay Shirky

Last week I wrote about Clay Shirky’s new book Here Comes Everybody: The Power of Organising without Organisations. Now WorldChanging has published an extensive interview that Jon Lebkowski did with him: Clay Shirky is an influential writer, consultant, and teacher focused on the Internet as a social platform. He’s one of the smartest thinkers I […]

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