putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
17 April 2008
The restless mind

Mark Ury contacted me the other day. He is the chief experience architect for Blast Radius and has a very good blog, entitled “The Restless Mind“, that features the kind of “slow” insightful writing that I really enjoy. Take a look at some of his latest posts: The design of everyday relationships MIT Professor Donald […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

17 April 2008
The restless mind

Mark Ury contacted me the other day. He is the chief experience architect for Blast Radius and has a very good blog, entitled “The Restless Mind“, that features the kind of “slow” insightful writing that I really enjoy. Take a look at some of his latest posts: The design of everyday relationships MIT Professor Donald […]

17 April 2008
Jared Spool: user-centred design is dead?

As keynote speaker at the IA Summit 2008, Jared Spool puts his foot in it: Jared Spool, the IA Summit 2008 keynote speaker, posited the idea that UCD was an out-dated methodology that should be retired by the UX community. Why? According to Spool , in the last 30 years, there has not been one […]

17 April 2008
CHI ’08 – a bite-size review

Joanna Bawa, editor of Usability News, has published a short review of the CHI conference. She appreciated that the main feeling of the conference was more closely allied to design, as clearly expressed by Irene McAra McWilliam and Bill Buxton. But it was hard to meet people: “My editorial gripe: no way to find out […]

17 April 2008
Transport informatics

City of Sound has published an excellent overview of new informational approaches to transport, hinging on individual behaviour and engagement via public data. “Data, transported and shaped by the internet, is increasingly becoming a primary way that people expect to engage with public transport in particular. Engage, as in access and navigate through transport service […]

13 April 2008
Videos online of Share Festival 2008 conferences

All videos of the conferences at the Bruce Sterling curated Share Festival that recently took place in Turin, Italy, are now online. Aside from Bruce Sterling, exhilarating discussants were Massimo Banzi, Julian Bleecker, Donald Norman and Marcos Novak, to name just a few. Manufacturing: From Digital to Digifab – Bruce Sterling, Share Festival guest curator, […]

13 April 2008
IT is not about the technology

Fast Company interviews Gartner researcher Tom Austin on why your head of IT should be a cultural anthropologist and why you should think twice before you block YouTube. “A new species of Information Technologist is emerging from the primordial ooze of Web 2.0 — social scientists and humanists who focus on human behavior more than […]

13 April 2008
April 2008 issue of UXmatters

The April issue of UXmatters just came out: Winning content persuades, not manipulates by Colleen Jones Elements of persuasion are important to creating winning content. To help safeguard content from becoming manipulation, we need to understand its distinction from persuasion. Designing ethical experiences: some practical suggestions by Joe Lamantia Unresolved conflicts between stakeholders’ values or […]

13 April 2008
Cellphones save the world

Daniel Lende wrote a good annotated summary of the New York Times magazine feature of Jan Chipchase, on the “Neuroanthropology” blog. He thinks the “world is going to see a transformation through the convergence of four factors: people-driven processes, change for the rest of us, human-centered science, and emerging methods”. Read full story

12 April 2008
ZIBA Design founder: “It’s all about experience”

Sohrab Vossoughi, the founder and president of ZIBA Design, argues in an article for Business Week that companies are flourishing when they try to create holistic experiences by emotionally engaging their consumers. “Advances in manufacturing technology and the global reach of the Internet have leveled the playing field in the product marketplace. It wasn’t long […]

12 April 2008
Julian Bleecker joins Nokia’s Design Strategic Projects Studio

Julian Bleecker has decided to join Nokia’s Design Strategic Projects Studio. Julian and (LIFT conference‘s) Nicolas Nova are the co-founders of the Near Future Laboratory where client work focuses on developing emerging and conceptual design-technology for new interactive experiences. Jan Chipchase and Duncan Burns are his colleagues in the studio. In a long post on […]

12 April 2008
Chipchase featured in New York Times Magazine

The Chipchase hype has hit the New York Times Magazine. Nokia’s user anthropologist Jan Chipchase is becoming very popular. Just a day after the Economist, now one of the world’s top newspapers has published a 6,000 word feature on him, in its highly regarded Magazine of all places. “Chipchase is 38, a rangy native of […]

11 April 2008
The Economist website features Jan Chipchase video

The Economist asked Nokia’s “user anthropologist” Jan Chipchase to self-document his nomadic life in Tokyo and Seattle, taking pictures and leaving phone messages. The video is part of The Economist special report on mobility and “digital nomads”. Watch video

11 April 2008
France Telecom goes to the movies

On Apr. 9, France Telecom’s Orange mobile, Internet, and TV unit unveiled a service [“Orange Cinéma Séries“], set to be introduced in the fourth quarter of this year, that will let subscribers get premium movies from Warner Brothers and HBO and swap them among their PCs, TVs, and all manner of portable devices, including mobile […]

10 April 2008
Videos online of Potsdam interaction design conference

Last year’s conference “Innovation Forum Interaction Design” focused on all aspects of interface and interaction design: mobile telephone and media interfaces, problem solutions and product visions, web pages and virtual worlds, art and commerce, business and science. Speakers included Gillian Crampton Smith, Anthony Dunne, Tim Edler, Frank Jacob, Gesche Joost, Bernard Kerr, Patrick Kochlik, Kristjan […]

10 April 2008
Experience design and authenticity – is there a connection?

Idris Mootee, a business and innovation strategist, explores in a very casually written post the relevance of authenticity in experience design. How about everyday experiences? Often these little experiences (digital or real world) are not engineered to be great, but somehow they find a way to us and we feel comfortable with it. They don’t […]

10 April 2008
The future of Europe lies in email

Clay Shirky, author of the book Here Comes Everybody: The Power of Organising without Organisations (see also these posts), argues in a short essay that the future of Europe lies in email: “The EU is the test case for the effects of the Internet on government. No other multi-national region of the world has gone […]

10 April 2008
Economist special report on mobility

The Economist newspaper has published a special report on mobility, wondering what the social effects will be. Sources are some of the top people in the field (many of whom are frequently written about on this blog). Our nomadic future [leader article] “Prepare to see less of your office, more of your family—and still perhaps […]

10 April 2008
Last three CHI 2008 interviews

Luca Chittaro (blog) of Il Sole 24 Ore’s Novà just published his last three CHI 2008 interviews: Talking cars A collaboration between Toyota and Stanford University is experimenting a talking car interface that does much more than navigation, providing safety advice to drivers. Ing-Marie Jonsson is one of the authors of the paper that describes […]

10 April 2008
Interview with Peter Coughlan, Transformation Practice Lead at IDEO

Henning Fischer of Adaptive Path recently had an email conversation with Peter Coughlan, Partner and Transformation Practice Lead at IDEO. They discussed IDEO’s transformation practice and his team’s processes to create a more human-centered design. Read interview

10 April 2008
MIT Media Lab and Bank of America announce Center for Future Banking

The MIT Media Laboratory and Bank of America today announced the creation of the Center for Future Banking, a five-year collaboration to which Bank of America has committed $3-5 million annually. The new research center, which will be located at the Media Lab on the MIT campus, will […] explore new ideas in banking by […]

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