putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 April 2008
Microsoft developing ‘senior PC’

Microsoft UK is developing a “senior PC”, which will have a simple interface and be aimed at older users, writes Jane Wakefield on BBC News. The machine will come software that allows users to manage prescriptions as well as simplified tools for everyday use, such as managing photos. The machine, which it is developing in […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

30 April 2008
Microsoft developing ‘senior PC’

Microsoft UK is developing a “senior PC”, which will have a simple interface and be aimed at older users, writes Jane Wakefield on BBC News. The machine will come software that allows users to manage prescriptions as well as simplified tools for everyday use, such as managing photos. The machine, which it is developing in […]

30 April 2008
Homegrown – Nokia’s new design thinking on sustainability

Nokia press release (dated 29 April 2008): Nokia’s advanced design team today shared “Homegrown”, a long term research project looking at how Nokia can help people make more sustainable choices. The team is exploring specific environmental and social issues including recycling, energy and how to make the benefits of mobile technology available to more people. […]

28 April 2008
Cell surfing 2008

Buongiorno commissioned a qualitative research in November 2007 to understand mobile internet behaviour of 18-34 year olds in the UK — what role it plays in their lives, key themes shaping their behaviour, and what’s in stall for the future of mobile content. A deep dive, ethnographic approach was taken including a series of in-home […]

28 April 2008
How Club Penguin turned 750,000 British kids into penguins

The (UK) Times reports on the successful networking site for tweens. The features of Club Penguin, one of the most successful virtual worlds aimed specifically at children, may defy logic – and gravity – but they represent the new frontier of children’s entertainment, where the whimsy and colour of traditional kids TV blends with computer […]

27 April 2008
First findings presented of study on kids in digital environments

A group of researchers from the University of Southern California and University of California at Berkeley presented their first findings from one of the largest ethnographic studies on kids in digital environments. Kids’ Informal Learning with Digital Media: An Ethnographic Investigation of Innovative Knowledge Cultures is a three year collaborative project funded by the John […]

26 April 2008
New Linden Lab CEO announces user-centred vision for Second Life

Earlier this week, Linden Lab, creator of the well-known virtual world Second Life, announced a new CEO: Mark Kingdon, currently CEO of digital marketing firm Organic. He will be taking over in mid-May. Technology Review assistant editor Erica Naone spoke with Kingdon earlier this week about his plans for Second Life. A lot of new […]

26 April 2008
Audio files of IA Summit sessions

The IA Summit was held in Miami, FL from April 10-14. Boxes and Arrows captured many of the main conference sessions. Keynote: “Journey To The Center of Design” – Jared Spool Jared enlightens and entertains with his keynote address. It now seems the foundations of user-centered design are disintegrating. Notable community members are suggesting UCD […]

25 April 2008
Down with innovation

Rick Poynor, a writer and critic based in London specializing in visual culture, wrote a provocative essay (published in I.D. Magazine), tackling contemporary indulgence with design thinking and innovation: Design is now so important, it seems, that designers can no longer be trusted with it, and to make it absolutely clear that control has moved […]

25 April 2008
Book: The Future of the Internet–And How to Stop It

The Future of the Internet–And How to Stop It by Jonathan Zittrain Yale University Press April 2008, 352 pages Abstract This extraordinary book explains the engine that has catapulted the Internet from backwater to ubiquity—and reveals that it is sputtering precisely because of its runaway success. With the unwitting help of its users, the generative […]

24 April 2008
Writing, technology and teens
24 April 2008
One in five Britons don’t know how to use e-mail

The Times comments on a report on the significant digital divide in the UK, despite widepsread broadband and mobile coverage. One in five adult Britons is unable to open a word processing document on a computer, and just under 20 per cent still cannot use e-mail, a survey suggests. Searching the internet using engines like […]

24 April 2008
Brand interactions are the future
24 April 2008
Germany wants to become world leader in design for the elderly

The German government just announced a high level initiative for universal and transgenerational design to archive world leadership in the production of innovative products for the elderly including innovation strategies, product and service development, design school projects, and a universal design network. As stated on the website of the German Ministry of Family, Senior Citizens, […]

23 April 2008
IBM launches mobile web initiative aimed at emerging markets

IBM press release: At the 10th anniversary commemoration of IBM’s India Research Lab, the company this week unveiled a new initiative to bring even more features and functions to mobile devices as they continue to rival the PC as the primary tool for Web-based business, education, communication, entertainment and more. The new IBM Research program […]

23 April 2008
Stanford University’s Human-Computer Interaction Seminar

iTunes U is an area of iTunes that lets universities in the US share – for free! – audio and video from their lectures, talks and events. The contents are globally accessible. By clicking on Power Search, you can easily limit the regular iTunes search to iTunes U. Of particular interest to the readers of […]

23 April 2008
Cultures of virtual worlds

A two-day conference this week will bring together scholars, developers and participants in virtual worlds to discuss the emerging cultures being created from a range of online communities. Event organizers theorize that virtual worlds can be studied by researchers in the fields of humanities and social sciences. Cultural anthropologist Mimi Ito, Intel anthropologist Genevieve Bell, […]

23 April 2008
Computers for the people

Stu Card, manager of the user interface group at the famed Palo Alto Research Center and Ted Selker of MIT’s Media Lab discussed human interfaces for mobile computers at the recent Sofcon 2008, and just how differently engineers have to treat these devices than their older PC brothers. PCs weren’t necessarily designed for end users […]

20 April 2008
The Fluid Project

Network World reports that “a handful of universities, including the University of Toronto and the University of California, Berkeley, is working to build a software architecture and reusable components that can make Web applications easier to develop and use. The Fluid Project‘s work focuses on user-centered design practices. Vendors such as Mozilla Foundation, IBM and […]

18 April 2008
Consumerisation: the blurring of business and consumer focused applications

Knowledge@Wharton has published an article on the blurring boundary between consumer and corporate technologies. Apple CEO Steve Jobs says the iPhone’s latest software tweaks due in June will make the device more palatable to corporate America. Oracle on March 11 launched an on-demand customer relationship management application that mimics popular consumer sites like Facebook and […]

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