putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
7 March 2008
Is user-generated content out?

Newsweek claims that the pendulum seems to be swinging back toward edited information vetted by professionals: Some of the same entrepreneurs that funded the user-generated revolution are paying professionals to edit and produce online content. In short, the expert is back. The revival comes amid mounting demand for a more reliable, bankable Web. “People are […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

7 March 2008
Is user-generated content out?

Newsweek claims that the pendulum seems to be swinging back toward edited information vetted by professionals: Some of the same entrepreneurs that funded the user-generated revolution are paying professionals to edit and produce online content. In short, the expert is back. The revival comes amid mounting demand for a more reliable, bankable Web. “People are […]

7 March 2008
In Barcelona today

I am in Barcelona today to attend the Art Center Global Dialogues: Disruptive Thinking event. The one-day conference is set up as “a series of on-stage conversations with internationally renowned thinkers in many fields whose “disruptive” ideas and actions challenge convention, break current paradigms, and inspire positive changes in the larger world. Unlike traditional conferences, […]

5 March 2008
Nokia on the future of mobile phones in three, five and eight years

Darren Waters of BBC News recently visited Nokia’s scientists and researchers at their lab in Palo Alto to talk about the future of mobile phones in three, five and eight years, and also beyond that. The first thing he highlighted is the fact no-one at Nokia calls the devices phones anymore; they are multimedia computers. […]

5 March 2008
The 2008 mobile user experience manifesto

MEX, the PMN Mobile User Experience conference, is a yearly two day strategy forum for the leading minds in mobile telecoms, to be held in London on 27th – 28th May 2008. Every year PMN challenges the mobile telecoms business to respond to the MEX Manifesto, a 10 point blueprint for enhancing the mobile user […]

4 March 2008
New green online community for youth, by WWF, IUCN and Nokia

Two of the world’s largest environmental organizations, WWF and IUCN, supported by Nokia, are launching today connect2earth.org for young people to tell the world what they think about the environment. Gland, Switzerland, and Espoo, Finland (IUCN, WWF and Nokia) – A new online community where young people can have their say on the environment by […]

3 March 2008
Putting innovation in the hands of a crowd

If executives are going to rely on the wisdom of the masses for business help, it’s probably time the masses get a little compensation for it. That’s the theory behind Kluster, the newest in a lineup of companies using the Web to channel the collective wisdom of strangers into meaningful business strategies. With a cash […]

1 March 2008
More Americans turning to Web for news

Nearly 70 percent of Americans believe traditional journalism is out of touch, and nearly half are turning to the Internet to get their news, according to a new survey, Reuters reports. While most people think journalism is important to the quality of life, 64 percent are dissatisfied with the quality of journalism in their communities, […]

1 March 2008
Comparing the practice of usability in the UK, Germany and China

Although usability engineering as a profession has been developed in the western countries for over twenty years, its development in other parts of the world like China remains relatively unknown. The study reported in this paper seeks to compare the practice of usability professionals in the United Kingdom, Germany and China. It focuses on the […]

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