Daily insights on user experience, experience design and people-centred innovation Audience
31 March 2008
Beyond blogs: the conversation has moved into the flow

Stowe Boyd, an internationally recognised authority on social applications and their impact on business, media, and society, published today an interesting reflection on the fact that conversation online has moved away from the blogs that once seemed the nexus: “Basically, conversation is moving from a very static and slow form of conversation — the comments […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

31 March 2008
Beyond blogs: the conversation has moved into the flow

Stowe Boyd, an internationally recognised authority on social applications and their impact on business, media, and society, published today an interesting reflection on the fact that conversation online has moved away from the blogs that once seemed the nexus: “Basically, conversation is moving from a very static and slow form of conversation — the comments […]

31 March 2008
Service design and experience design: Starbucks vs Le Pain Quotidien

Idris Mootee, a business and innovation strategist, explores the disciplines of service design and experience design through some innovative, authenticity-inspired retail concepts (that in some ways are also reflected in the Eataly supermarket in Torino): “17 years ago, Alain Coumont was putting a large communal table in his shop and the people sat down around […]

31 March 2008
The end of consumer culture?

Hugh Graham asks some serious questions about the role designers in promoting consumer culture, in a wider context of sustainability. “Should designers work toward the end of aspirational consumer culture? Can the design industry, broadly defined, reposition and reinvent itself to provide value and sustainability while still creating desire?” […] “It occurs to me that […]

25 March 2008
Trying to register for the World Congress of Architecture

In a few months, Turin will host the World Congress of Architecture, the top architecture event in the world. They have an interesting programme, with some speakers I really like. They are called “Relatori” on their English website, which non-Italians should obviously know means “Speakers”. A small detail, of course, because they got names like […]

25 March 2008
Interview with Nathan Shedroff

Kate Rutter of Adaptive Path recently interviewed Nathan Shedroff, experience strategist, author, and the Program Chair and founder of the brand new MBA in Design Strategy at California College of the Arts. They spoke about the new CCA MBA program, how design and management are intersecting in business and academia, and how integrated learning and […]

23 March 2008
UK govt reveals design driven innovation strategy

Last week’s Budget and two policy documents have put design firmly at the heart of the Government’s innovation strategy, reports Emily Pacey in mad.co.uk. “In an orchestrated effort to boost innovation in public services, two Government departments published papers last week that include design – usually the preserve of culture and trade – on their […]

22 March 2008
What does climate change do to our heads?

One of the statements that stuck with me at the recent Disruptive Thinking event in Barcelona, organised by the Art Center College of Design, was by author Sara Wheeler. She said: “Climate change is now part of the human experience, what it means to be human.” Now Sanjay Khanna provides some more insight on this […]

22 March 2008
What does your city say about you?

Newsweek’s Katie Paul interviews Richard Florida to find out how new ‘creative classes’ are changing cities around the world and what our chosen cities say about us. Here is the introduction: Is it just a cultural quirk that the New York women in “Sex and the City” are constantly kvetching about their love lives? Not […]

22 March 2008
The human side of Moore’s Law

Robert X. Cringely, the pen name of technology journalist Mark Stephens, who is the host and writer of the hit PBS-TV miniseries “Electric Money”, has penned a polemic piece about culture and technology: “There is a technology war coming. Actually it is already here but most of us haven’t yet notice. It is a war […]

21 March 2008
Adam Greenfield to be Nokia’s new Head of Design Direction

Adam Greenfield, author of Everyware: The Dawning Age of Ubiquitous Computing, will be moving to Helsinki in August and begin his new role as “Head of Design Direction with Nokia’s design staff, with a remit for the service and user interface domain.” Says Greenfield: ” I’ll be working on some terribly exciting and important problems, […]

20 March 2008
Book: Here Comes Everybody

Here Comes Everybody: The Power of Organising without Organisations by Clay Shirky is an “examination of how the wildfirelike spread of new forms of social interaction enabled by technology is changing the way humans form groups and exist within them, with profound long-term economic and social effects-for good and for ill.” One of the culture’s […]

20 March 2008
Home technology out of control

A new Logitech study concludes that a quarter of European homes only have one person who can work everything. European households are full of expensive gadgetry that most people do not know how to control, according to a recent study. The research commissioned by Logitech claims that, in a quarter of homes, there is only […]

19 March 2008
The experts vs. the amateurs: a tug of war over the future of media

Knowledge@Wharton reports on a hot controversy: “A tug of war over the future of media may be brewing between so-called user-generated content — including amateurs who produce blogs, video and audio for public consumption — and professional journalists, movie makers and record labels, along with the deep-pocketed companies that back them. The likely outcome: a […]

18 March 2008
A short interview on identity

The people from the German consultancy Trendbüro published a short interview with Experientia partner Mark Vanderbeeken on the topic of identity. It is part of their strategy to publicise their forthcoming Trend Day, which has the theme: “Identity Management – Recognition replaces attention”. Mark is in very good company: they have also published interviews with […]

14 March 2008
When Users “Do” the Ubicomp

When Users “Do” the Ubicomp is the great sounding title of an article by Finnish researcher Antti Oulasvirta in the March-April issue of Interactions Magazine. Abstract: Computers have become ubiquitous, but in a different way than envisioned in the 1990s. To master the present-day ubicomp-a multi-layered agglomeration of connections and data, distributed physically and digitally, […]

12 March 2008
The People’s Phone

The International Herald Tribune reports on a new very cheap mobile phone for emerging markets: It looks a bit like a child’s toy, a walkie-talkie circa 1975, a cheap plastic throwback to the good old days when telephones were made for talking. But to Spice Ltd., a telecommunications company in the world’s fastest-growing phone market, […]

12 March 2008
Creative Britain: New Talents for the New Economy

The UK government is aiming to make the country a global leader in the arts, media and advertising through initiatives including the creation of thousands of new apprenticeships and the launch of a Davos-style world creative business conference. Prime Minister Gordon Brown and the culture secretary, Andy Burnham, unveiled the action plan, Creative Britain: New […]

12 March 2008
Art Center College opening up a global debate

The world of design and innovation has greatly changed in the last decade. The challenges are more complex, more intricate, and more systemic, and therefore require an increasingly holistic and multidisciplinary approach, especially in education. Or in the words of Richard Koshalek, president of the Art Center College of Design: “The educational requirements of complex […]

11 March 2008
The 37signals vs Donald Norman controversy

There is an interesting controversy going on between 37signals and Donald Norman. It all started with a four-page article in the March 2008 issue of Wired Magazine about 37signals, the company that helped develop much of the software that has enabled Web 2.0, including Ruby on Rails, that was used to create podcasting service Odeo […]

7 March 2008
A conversation about Torino with Bruce Sterling

Today Torino World Design Capital published an interview Experientia partner Mark Vanderbeeken recently conducted with Bruce Sterling. This time not about spimes, ubiquitous computing or digital fabrication, but about his experience with the city where he lived for the last six months. Bruce likes Torino and in this interview he gives quite a few reasons […]

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