putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
7 February 2008
Sixteen hours of video to enjoy

Over the last few weeks, I have been watching five documentary series. All of them deeply thought provoking and none of them directly related to the topic of this blog (although three of them deal with psychology and people’s behaviours – the other two focus on the future of technology). I think they are really […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

7 February 2008
Sixteen hours of video to enjoy

Over the last few weeks, I have been watching five documentary series. All of them deeply thought provoking and none of them directly related to the topic of this blog (although three of them deal with psychology and people’s behaviours – the other two focus on the future of technology). I think they are really […]

5 February 2008
Where technology meets anthropology, conservation and development

Kiwanja.net is a very interesting initiative, led by anthropologist Ken Banks, helping local, national and international non-profit organisations in developing countries (mostly in Africa) make better use of information and communications technology in their work. The Kiwanja website also has a very good photo section and a blog that I strongly recommend. (via textually.org)

5 February 2008
Book: Subject to Change

Subject To Change: Creating Great Products & Services for an Uncertain WorldAdaptive Path on Design By Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba First Edition February 2008 (est.) Paperback, 184 pages O’Reilly Media, Inc To achieve success in today’s ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the […]

4 February 2008
Is our blog “Putting People First” still of value to you?

Experientia’s blog “Putting People First” has been going for three years now and contains several thousand posts. Lots of things have changed in those three years. The term “experience design” has become mainstream and is sometimes even over-used; industry has become more open to our ideas; people are increasingly asking for simplicity and usability; and […]

4 February 2008
Africa’s portal to the internet

Nicole Ferraro investigates in a long article in Information Week if cell phones and other inexpensive wireless devices can close the digital divide in the world’s poorest countries. “For the developing world, the Internet experience is going to be a wireless experience,” says Susan Schorr, the head of the International Telecommunication Union’s Regulatory and Market […]

2 February 2008
Interactions Magazine now fully available online

In a previous post I wrote how it would be a good idea for the publishers of Interactions Magazine to make the magazine content available online. It just happened. Here is the announcement by Scott Delman, ACM Group Publisher: ACM is pleased to announce a new innovation for subscribers to interactions, the leading magazine publication […]

2 February 2008
Jan Chipchase of Nokia on mobile phone sharing

Jan Chipchase, the well-known Nokia anthropologist, has just published a blog post, an executive summary, and a paper (ppt, 7 mb, 70 pages) that explores mobile phone sharing in emerging markets and how it works. “Much of the growth in the telecommunications industry is coming from emerging markets – places like India and Africa and for many […]

2 February 2008
Australian research on user led innovation

Darren Sharp of the Smart Internet (Australia) contacted me about the new research ‘User-led Innovation: A New Framework for Co-creating Business and Social Value,’ that he co-authored with Mandy Salomon. Abstract The sources of innovation are shifting rapidly from the traditional 20th century model of commercial R&D labs, elite universities, private companies and government agencies […]

2 February 2008
The New York Times on Slow Design

Ever since I live in Italy, I have always seen the Slow Food movement as one of Italy’s most interesting innovations of the last decades. In late 2006, they started developing a Slow Design concept – that I also interviewed a Slow Food spokesperson about. The New York Times has now delved into the issue: […]

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