putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 January 2008
Blyk as a user-generated media company

Marek Pawlowski of MEX thinks that Blyk, the advertising-funded MVNO, is really a user-generated media company: “Blyk is typically described in press reports as ‘an advertising-funded MVNO’, but after spending some time looking at the company’s model and talking to the management, I’m inclined to think of it as a new type of mobile business. […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

30 January 2008
Blyk as a user-generated media company

Marek Pawlowski of MEX thinks that Blyk, the advertising-funded MVNO, is really a user-generated media company: “Blyk is typically described in press reports as ‘an advertising-funded MVNO’, but after spending some time looking at the company’s model and talking to the management, I’m inclined to think of it as a new type of mobile business. […]

29 January 2008
A view from France on the school of the future

Jean-Marc Manach has written a long story on the school of the future — the School 2.0 — on my favourite French website InternetActu. Manach covers the international developments in this area (mainly USA and Germany) and gives an overview about what is going on in France. The article, which is written in French, is […]

29 January 2008
New NESTA report on local social innovation

“Transformers – how local areas innovate to address changing social needs” is a new report by the UK National Endowment for Science, Technology and the Arts (NESTA) that explores why some places innovate more effectively than others. Taking a series of case studies – drawn from the UK and internationally (including Lille, France; Gouda, Netherlands; […]

29 January 2008
Mobile phones mainly used for calls and texts, research shows

Usability News reports on a new survey which shows that despite heavy investment in mobile phone development and services, the majority of UK consumers continue to use their mobile phones for calls and texts only. The research, commissioned by mobile interaction management expert SNAPin Software, shows that as many as 60 percent of UK mobile […]

28 January 2008
Prof. Ollivier Dyens about the “inhuman” revolution

With the publication of the book “La condition inhumaine: essai sur l’effroi technologique” [The inhuman condition: essay on the fear of technology] by Ollivier Dyens, the French newspaper Le Monde published an interview with the author. Here is a quick translation: To adapt ourselves to the power of digital technologies, we will have to profoundly […]

28 January 2008
Four speakers debate the future of design

Alice Rawsthorn, the design critic of the International Herald Tribune, chaired a debate last week at the World Economic Forum in Davos, Switzerland, about the future of design. Other participants were Paola Antonelli, senior curator of architecture and design at the Museum of Modern Art in New York; Hilary Cottam, who develops design solutions to […]

28 January 2008
Thinking about tomorrow

The Wall Street Journal looks 10 years ahead and imagines how technology will change the way we shop, learn, entertain ourselves, get news, protect our privacy and connect with friends. The long article is structured in seven sections, each written by a different WSJ staff writer: How we shop How we play games How we […]

26 January 2008
‘Google Generation’ is a myth, says new UK research

A new study overturns the common assumption that the ‘Google Generation’ – youngsters born or brought up in the Internet age – is the most web-literate. The first ever virtual longitudinal study carried out by the CIBER research team at University College London claims that, although young people demonstrate an apparent ease and familiarity with […]

26 January 2008
Recent publications by Prof. Paul Dourish

Putting People First regularly features the work of UC Irvine professor Paul Dourish, whose interest lies in the crossover areas between computer science, anthropology, ubiquitous computing, mobility, design and HCI. Here are some of the recent publications by this very prolific researcher: Brewer, J., Bassoli, A., Martin, K., Dourish, P., and Mainwaring, S. 2007. Underground […]

24 January 2008
Palpable computing: a taste of things to come

ICT Results reports on an EU-funded research project on “palpable computing” (Palcom), led by the University of Arhus in Denmark. The ideas behind it seem similar to concepts developed by both Genevieve Bell (see here and here) and Adam Greenfield. “Palpable computing”, a term coined by Morten Kyng, a researcher at the University of Aarhus […]

22 January 2008
Future Platforms’ Sergio Falletti on mobile usability

E-Consultancy interviews Sergio Falletti, director of mobile app specialists at Future Platforms, about the challenges and opportunities of mobile website design. Read interview

22 January 2008
The practice of beeping – making intentional missed calls

Nokia researcher Jan Chipchase reports on just published research from Microsoft Research India‘s Jonathan Donner that explores the practice of beeping – making intentional missed calls. The paper draws on field research from Rwanda in 2004, categorising three different types of beeping: call back beeps; pre-negotiated instrumental beeps; and relational beeps, and discusses the rules […]

22 January 2008
User research informs design of Nokia phones for emerging markets

Nokia announced today that it unveiled two handsets that offer a range of useful features and colours aimed at consumers in emerging markets. Interestingly they have each been designed based on extensive user research. Nokia 2600 classic for personalisation The Nokia 2600 classic allows consumers to customize their phone with colourful, fully changeable Xpress-on covers […]

21 January 2008
PC designers take aim at feel, usability

The American Statesman reports on how PC makers are not only investing in design but also adding the “user experience” to the style (and to what extent they are influenced in this by Apple Inc.). “Though the colors and exterior designs of their latest models drew most of the attention, Dell Inc., Hewlett-Packard Co. and […]

21 January 2008
The expectation economy

Trendwatching.com’s latest report is devoted to the “expectation economy”: “The expectation economy is an economy inhabited by experienced, well-informed consumers from Canada to South Korea who have a long list of high expectations that they apply to each and every good, service and experience on offer. Their expectations are based on years of self-training in […]

20 January 2008
First European Regional UPA Conference

  The Usability Professionals’ Association is proud to announce the first European Regional UPA Conference. The conference will take place from December 4th to December 6th 2008 in the beautiful city of Turin, Italy – the 2008 World Design Capital. The conference theme “Usability & Design: Cultivating Diversity” aims to overcome the conceptual separation between […]

18 January 2008
Charles Leadbeater on self-directed public services

Demos, the UK think tank “for everyday democracy”, has published a new report on “self-directed public services”, entitled “Making It Personal“. Abstract his report advocates a simple yet transformational approach to public services – self-directed services – which allocate people budgets so they can shape, with the advice of professionals and peers, the support they […]

18 January 2008
Interactions Magazine – first impressions

This morning I received a print copy of Interactions Magazine with the mail. Wow. It looks, feels, and reads exactly like a magazine for our profession should be. Why did no one think of this before? It contains a lot of in-depth articles by people I respect or others I am curious about. It is […]

17 January 2008
Experience design trends in financial services

Scott Weisbrod, director of insight & planning at Critical Mass, published a write-up on the four experience design trends he sees in online financial services: 1. Banks get serious about customer experience 2. Mobile banking still isn’t ready for prime time 3. Metrics drive experience design decisions 4. Banks look to innovative personal financial management […]

17 January 2008
Masters of collaboration

Business Week reports on how the 21st century design environment trades individual stars for teamwork uniting designers, engineers, anthropologists, and others. “Just as forward-thinking engineering firms have worked to team up with design partners to offer a holistic output to clients, many design consultancies have responded to the seismic shifts in technology and culture by […]

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