putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
8 December 2007
User !nnovation Research Initiative Vienna

The User Innovation Research Initiative is a research program which aims to deepen our understanding of the phenomenon of user innovation and is hosted by the Institute for Entrepreneurship and Innovation at the Vienna University of Economics & Business Administration. “Nearly three decades of research into the sources of innovation, pioneered and still driven by […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

8 December 2007
User !nnovation Research Initiative Vienna

The User Innovation Research Initiative is a research program which aims to deepen our understanding of the phenomenon of user innovation and is hosted by the Institute for Entrepreneurship and Innovation at the Vienna University of Economics & Business Administration. “Nearly three decades of research into the sources of innovation, pioneered and still driven by […]

7 December 2007
Ethnography as design provocation

Nicolas Nova has been going through the EPIC 2007 proceedings (the ethnographic praxis in industry conference), and ran across this interesting paper entitled “Ethnography as Design Provocation” by Jacob Buur and Larisa Sitorus. The paper starts off by explaining how the use of ethnography in technology development has been limited to data collection, which led […]

7 December 2007
Getting serious

The Economist reports on how virtual worlds are being put to serious real-world uses—and are starting to encounter some real-world problems. “With the popularity of virtual worlds such as Second Life and games such as “World of Warcraft” and “Sims Online”, companies, academics, health-care providers and the military are evaluating virtual environments for use in […]

6 December 2007
The EPIC blog is not what you think

The EPIC 2007 conference on ethnographic praxis in industry has a blog, and it’s not what you think. The format is that of a newspaper or magazine advice column where readers can ask questions to a specialist. Each week the “doctor” will be selecting one of those nagging questions to ponder. The doctor this time […]

6 December 2007
Are cars too safe? Are user manuals necessary?

In a Business Week interview design guru Don Norman argues for making autos less automated and for infusing gadgets with natural, easy-to-interpret feedback signals. In his new book, The Design of Future Things (Basic Books), Don Norman isn’t afraid to call himself out on statements he made in his earlier, wildly popular publications such as […]

6 December 2007
Anne Kirah and the 180°academy turning business education on its head

Business Week profiles Anne Kirah, former design anthropologist at Microsoft, and now Dean of the new Danish school called 180°academy, where she is “shaking managers out of their traditional ways of doing things and forcing them, perhaps for the first time, to understand their customers’ cultures and to discern their needs.” In September about 20 […]

5 December 2007
Urban computing and its discontents

A conversation between the authors Adam Greenfield and Mark Shepard provides an overview of the key issues, historical precedents, and contemporary approaches to designing situated technologies and inhabiting cities populated by them. “The Situated Technologies Pamphlet series explores the implications of ubiquitous computing for architecture and urbanism: How is our experience of the city and […]

4 December 2007
Philips Design investigating the unknown

The current issue of the magazine of Philips Design contains a long article about the company’s design research approach: “Scientists send probes into deep space in an attempt to get a better understanding of the unknown. Philips Design does something similar with its own probes projects. These ‘far-future’ research initiatives often track trends and developments […]

3 December 2007
Jan Chipchase at TED conference

The TED conference has published its video of the talk by Nokia’s “user anthropologist” Jan Chipchase in March this year: Nokia principal researcher Jan Chipchase’s investigation into the ways we interact with technology has led him from the villages of Uganda to the insides of our pockets. Along the way, he’s made some unexpected discoveries: […]

3 December 2007
Nokia predicts that you will control 25% of entertainment by 2012

Nokia’s latest study, ‘A Glimpse of the Next Episode’, predicts that within five years a quarter of all entertainment will be created, edited and shared within peer groups rather than coming out of traditional media groups. Trend-setting consumers from 17 countries were asked about their digital behaviors and lifestyles. Nokia also used information gathered from […]

3 December 2007
The mobile web is NOT helping the developing world… and what we can do about it

According to Niti Bhan, Nathan Eagle‘s post on the limitations of the current perception of the mobile internet experience for the developing world are “spot on and the most insightful I have come across to date”. Here is a quote from his article on the Nokia Developer’s blog: “I attend an increasing number of keynotes […]

3 December 2007
Mobile usability for teens who are going mobile

In an article for UXmatters, Hilary Cooldige of Molecular reviews current research on teen mobile phone us, argues for contextual user research and mobile usability studies in the field, and presents some of the results of her own field studies. Read full story

2 December 2007
Must see video: “We Think” vs. “The Cult of the Amateur”

M3, the Dutch marketing conference, was this year devoted to co-creation. Keynote speakers were Charles Leadbeater (author of We-Think) and Andrew Keen (author of The Cult of the Amateur: How Today’s Internet is Killing Our Culture), arguing their “enemy” positions. Future Lab‘s Alain Thys lets us know that the guys from Marketing3 have just uploaded […]

2 December 2007
Kitchen Budapest summer projects

2007 Summer at Kitchen Budapest (Paperback) by Bircsák Eszter, Somlai-Fischer Szabolcs (ed.) Kitchen Budapest (KiBu), opening in June 2007, (see also here) is a brand new media lab for young researchers who are not only interested in the convergence of mobile communication, online communities and urban space, but who are also ready to get their […]

2 December 2007
Dott 07 Manual: 1 (Perfect Paperback)

Dott 07 was a year of community design projects in North East England that explored what life in a sustainable region could be like – and how design can help us get there. It is called a manual (rather than a book, or catalogue) because it’s about practical ways for people either to join Dott […]

2 December 2007
UXnet launches new site

UXnet, the user experience network, launched its new website this week, with some major improvements. UXnet is a platform organisation that provides tools and resources for the user experience community. It works with a worldwide network of local ambassadors. The new site, which has been more than a year in the making and now runs […]

2 December 2007
The rise of corporate anthropology

Tom Davenport (Babson College) has written a Harvard Business column entitled “The Rise of Corporate Anthropology” where he lauds the contribution of anthropology because of its emphasis on observation: “What’s so good about systematic observation? It’s the key to knowing what’s working and what isn’t, how people are using technology and other tools in the […]

2 December 2007
Changing the change

Changing the change. Design Visions, Proposals and Tools is an international conference, chaired by Ezio Manzini (blog) of the Politecnico di Milano, on the role and results of design research in the transition towards sustainability. The conference will be held in Torino, Italy, 10 to 12 July 2008, in the framework of Torino World Design […]

1 December 2007
The user experience is where many of Vista’s problems emanate

Mitchell Ashley, ceo and chief strategist of Converging Network, analyses why there is a growing number of dissatisfied users who’ve tried and given up on Microsoft’s Vista operating system. He concludes that it is “the user experience where many of Vista’s problems emanate” and gives four reasons for this: 1. Vista lacks user centered innovation […]

1 December 2007
Friending, ancient or otherwise

The New York Times reports on how in the collective patter of profile-surfing, messaging and “friending,” academic researchers see the resurgence of older patterns of oral communication. “The growing popularity of social networking sites like Facebook, MySpace and Second Life has thrust many of us into a new world where we make “friends” with people […]

Show more articles