putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
14 December 2007
Microsoft unveils hands-on vision of the future

Software giant Microsoft unveiled some of its future technology at its fourth annual Innovation Day in Brussels on December 4, reports CNN. “From virtual family organizers to tabletop touch-screens, their vision of the future sees technology move from the traditional desktop computer to become seamlessly integrated in all aspects of our lives. One key area […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

14 December 2007
Microsoft unveils hands-on vision of the future

Software giant Microsoft unveiled some of its future technology at its fourth annual Innovation Day in Brussels on December 4, reports CNN. “From virtual family organizers to tabletop touch-screens, their vision of the future sees technology move from the traditional desktop computer to become seamlessly integrated in all aspects of our lives. One key area […]

14 December 2007
Co-design and public services

Demos, the UK think tank for everyday democracy, is starting a project on co-design and public services. “Co-design has become an important tool in the effort to develop better relationships between people and the public services they need and want. It means putting the needs of service users foremost by using collaborative principles in the […]

12 December 2007
Device art as a resource for interaction design and media art

Nicolas Nova, user experience and foresight researcher working at the Media and Design Lab (EPFL) and at the near future laboratory, is currently in Brussels where he gave a talk yesterday at iMal, a brand new center for digital cultures and technology. The presentation entitled “Device art as a resource for interaction design and media […]

12 December 2007
How Facebook has become a very British way to stay in touch

The UK Times reports on why British adults are more frequent users of social networking sites than any of their European counterparts. British adults are more frequent users of social networking sites than any of their European counterparts, figures from Ofcom, the communications regulator, indicated yesterday. Four in ten Britons use their internet connection to […]

12 December 2007
“Designing in hostile territory”

Interactions Magazine seems to be heading into an exciting direction under its new editors-in-chief Richard Anderson and Jon Kolko. The new byline (“experience – people – technology”) is already a mission statement in itself, especially since the magazine is published by ACM, which stands for “Association for Computing Machinery”. In the very first issue that […]

12 December 2007
‘Exodus’ to virtual worlds predicted, claims BBC

The appeal of online virtual worlds such as Second Life is such that it may trigger an exodus of people seeking to “disappear from reality,” said Edward Castronova, Associate Professor in the Department of Telecommunications at Indiana University, an expert on large-scale online games. Dr Castronova, who has written a book on the subject entitled […]

11 December 2007
What happens when the $100 laptop actually gets used?

All kinds of things apparently, as described by this revealing story on the BBC, commented on by Bruce Nussbaum of Business Week: “Clearly, children love the machine. Most of them had never seen a computer before and the great design of the laptop was compelling. They are learning about technology even as they play. But […]

11 December 2007
Interview with Hilary Cottam

It took Experientia partner Mark Vanderbeeken quite some effort to schedule an interview with Hilary Cottam, UK Designer of the Year 2005 and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council, and now one of the founding partners of Participle. But it was worth it. Participle (which […]

11 December 2007
Web service lets users try out mobile phones

Information Week reports about a new web service that lets users take mobile devices out for a virtual test drive before they buy. Mobile Complete on Monday launched an interactive web service that lets mobile users test-drive popular phone models before buying them. The company’s free service, dubbed TryPhone contains virtual mobile phones that simulate […]

11 December 2007
Interview with Interactions 08 conference organiser

Dan Saffer is the director IxDA, the Interaction Design Association, and conference chair of Interaction 08, the first IxDA conference. He is also experience design director at Adaptive Path and the author of Designing for Interaction. In this interview with Chris Baum of Boxes and Arrows, Dan discusses the context of the organisation, how the […]

11 December 2007
The Power of Collaborative Innovation principal theme of Davos meeting

The “Power of Collaborative Innovation” will be the theme of the World Economic Forum’s Annual meeting in Davos, January 23-27, 2008. Looking to the future, it becomes readily apparent that complexity, competing interests and scarce resources remain the greatest obstacles to progress on the global agenda in the absence of greater leadership and global stewardship. […]

11 December 2007
Mobile services in the developed world are a bit behind

Paul Lamb reflects on the dire state of mobile services in America: In Japan it is not uncommon for people to make everyday purchases using only a cell phones. A variety of secure mobile technologies alowing for easy transfer of money from one’s bank account or credit card to retailer have existed for some time. […]

11 December 2007
Libraries need to deliver the wow factor

Steven Bell writes about the implications of the user experience approach in library design. One characteristic of delivering good user experiences is that it typically results in return business. Whatever that experience is, it is something the user wants to experience again. The idea of the Wow Factor is another way of describing a good […]

11 December 2007
Designing for flow

From A List Apart: In web design, when we think about flow we usually think about “task flows” or “flow charts” but there’s another type of flow that we should keep in mind. It’s that feeling of complete absorption when you’re engaged in something you love to do without being disrupted by anxiety or boredom […]

9 December 2007
Cats, kids and experience design

Experientia partner Jan-Christoph Zoels was profiled last week in “The Marker“, Israel’s number one business and technology newspaper and part of the Haaretz media group. Below is the English translation by Saar Shai.  CATS, KIDS AND EXPERIENCE DESIGN by Ora Coren Either a mobile-phone, a computer or just a table – Jan-Christoph Zoels sees displays […]

9 December 2007
Enriching the online shopping experience

When it comes to categories of products sold, apparel & accessories is the biggest kid on the Internet retailing block. E-retailers in this category account for 80 of the top 500 retail web sites, according to the Internet Retailer Top 500 Guide. The category, however, also has one of the biggest hurdles on the web: […]

8 December 2007
Cashless in India

Newsweek reports on how mobile banking in India saves the government and banks money and reduces fraud that plagues the public-distribution system. Mobile phones are making life better for people in remote, underserved areas of India. They no longer have to walk kilometers to public call offices to use a telephone—an essential tool for buying […]

8 December 2007
Ubiquity

Richard Titus, acting head of user experience at BBC Future Media and Technology, quotes on his blog an excerpt from an interview Rolling Stone did with William Gibson (author of Neuromancer and Spook Country, and coiner of the term Cyberspace). “Totally ubiquitous computing. One of the things our grandchildren will find quaintest about us is […]

8 December 2007
Privacy protection obsolete in a world of ambient technology

Robert Ellis Smith, publishes of the Privacy Journal, writes in Forbes Magazine: Government and corporate officials responsible for compliance with privacy laws in Canada and Europe are using a whole new language in 2007. Much of the jargon has passed by the American public. So listen up. This is important. At their annual meeting this […]

8 December 2007
User-centred design at France Telecom: Lipstick on a Pig?

The R&D labs of France Telecom and its commercial Orange brand cover a wide range of technological research but at first glance they also seem to be extensively involved in user research and experience design: The UK research centre has a strong focus on user interface design and usability: “The UK R&D centre has undertaken […]

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