putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
27 December 2007
Book: User-Centered Design Stories

User-Centered Design Stories: Real-World UCD Case Studies by Carol Righi and Janice James (Perficient, Inc.) Paperback: 560 pages Publisher: Morgan Kaufmann (Elsevier) Date: April 19, 2007 Intended for both the student and the practitioner, this is the first user-centered design casebook. It follows the Harvard Case study method, where the reader is placed in the […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

27 December 2007
Book: User-Centered Design Stories

User-Centered Design Stories: Real-World UCD Case Studies by Carol Righi and Janice James (Perficient, Inc.) Paperback: 560 pages Publisher: Morgan Kaufmann (Elsevier) Date: April 19, 2007 Intended for both the student and the practitioner, this is the first user-centered design casebook. It follows the Harvard Case study method, where the reader is placed in the […]

27 December 2007
Torino heading towards 2008, 2009, 2010 and 2011

Torino, Italy officially opens the World Design Year next week with an extraordinary New Year’s Eve, organised specially to celebrate Torino 2008 World Design Capital. The centre of events for 31 December 2007 is Piazza Castello [the “Castle Square”], the Baroque heart of the city, seen on TV screens worldwide as the “Medals Plaza” of […]

27 December 2007
Designing appropriate computing technologies for the rural developing world

On this University of Washington video broadcast Tapan Parikh describes his experiences developing CAM – a toolkit for mobile phone data collection – in the rural developing world. Designing technologies for an unfamiliar context requires understanding the needs and capabilities of potential users. Drawing from the results of an extended participatory design study conducted with […]

24 December 2007
When the user makes the difference

The report “User-driven innovation: when the user makes the difference” aims to clarify the awareness and use of user-driven innovation in the Nordic countries. The authors — a group of students from the Norwegian University of Science And Technology (NTNU) — have contacted numerous companies and experts in their effort to show the variety and […]

24 December 2007
Experience design in city tourism

‘Experience Design in City Tourism‘ is a study by the Nordic Innovation Centre to gain more insight into what and how visitors want to see and experience during their stay and what the tourist industry can do in the long run to satisfy their needs. The study starts from understanding how tourists of Nordic & […]

21 December 2007
The user experience of the bus

From Worldchanging: Sightline Institute’s blog The Daily Score recently noted that people always prefer streetcars and other light rail to buses. They aren’t just being subjective, either–history backs them up. In 2001 the Denver Business Journal wrote of new light rail systems being mobbed in Denver, Dallas, Salt Lake City and St. Louis because they […]

20 December 2007
New blog: Neuroanthropology

Neuroanthropology is a collaborative weblog created to encourage exchanges among anthropology, philosophy, social theory, and the brain sciences. Here is the blog statement: “Neuroanthropology is a collaborative weblog headquartered in the Department of Anthropology at Macquarie University. We hope that it will bring together scholars from around the world interested in the implications of new […]

17 December 2007
A designer at the intersection of physical architecture and information systems

Bruno Giussani posted his running notes of Jeffrey Huang’s inaugural lesson at EPFL, the Swiss Institute of Technology in Lausanne. “Architecture and design, says my friend Jeffrey Huang (photo), are becoming the interface between physical and virtual lives. And that’s his field of study: how can constructs (buildings, cities and landscapes) incorporate digital communication systems? […]

17 December 2007
Interview with Anthony Dunne and Fiona Raby

Dr. Anthony Dunne and Fiona Raby are faculty members in the Design Interactions department at London’s Royal College of Art and have gained somewhat of a cult following for their provocative and future-scenario-based design work. As authors of Hertzian Tales and Design Noir they are most responsible for popularizing the idea of Critical Design, where […]

17 December 2007
The complete experience, or just more confusion?

From an International Herald Tribune article: Nokia used to be just a cellphone maker. Google used to be just an Internet company. Now Nokia wants to be an Internet company and Google, according to rampant speculation among bloggers and technology analysts, may be about to enter the mobile phone fray. “Devices alone are not enough […]

17 December 2007
Identity replaces experience
17 December 2007
Peter Merholz interviews Don Norman

Peter Merholz did an hour-long interview with Donald Norman, who just published a new book: The Design of Future Things. According to the Adaptive Path blog, the interview deals with: “adaptive cruise control, ubiquitous computing, human plus machine, “user experience,” “affordances,” asking the right questions, coupling design with operations, busting down silos, TiVo has never […]

17 December 2007
Designing the playful experience

Jonathan Follett argues on UXmatters that playfulness is an often overlooked, under-appreciated, and rarely measured component of user experience, while the digital space is so conducive to play—exploration, imagination, and learning. “Playfulness, like usability, refers to a quality of user experience that can span many disciplines—information architecture, information design, interaction design, and graphic design. In […]

16 December 2007
Eight business technology trends to watch

The McKinsey Quarterly has published an article on eight technology-enabled trends that will help shape businesses and the economy in coming years. The authors James M. Manyika, Roger P. Roberts, and Kara L. Sprague have grouped the eight trends – which each come with their own further reading suggestions – within three broad areas of […]

15 December 2007
Handmade 2.0

Rob Walker of the New York Times Magazine asks what so many crochet-hook-wielding, papermaking, silversmithing handicrafters are doing online and tries to prove that the future of shopping — and of work — is all about the past. The article is mostly a profile of Etsy, a company that hosts an online shopping bazaar for […]

15 December 2007
Zen and interaction design, according to Samsung

Prof. Luca Chittaro, who writes for the Italian innovation supplement Nova, recently participated at the Mobile HCI conference in Singapore and was taken by the user experience design talk of Donghoon Chang, vice president of the Mobile User Experience Design Group at Samsung. He reports on it on his Italian blog and here is my […]

15 December 2007
Nova, Italy’s engaging innovation supplement

The weekly Nova supplement of Italy’s business newspaper Il Sole 24 Ore is by far the most valuable innovation, science and technology forum in this country: serious and thorough, fresh and engaging, up-to-date and challenging. Some of its writers like Luca Chittaro are also particularly well versed in topics like usability, experience design, and interaction […]

14 December 2007
A lick of paint for the BBC homepage

Richard Titus, acting head of user experience at the BBC announced yesterday the launch of the new BBC homepage beta: “It was a no-brainer to move to a layout that would be cleaner, more open and more easily readable. There was also a desire to get away from the tired and monotonous blue base colour […]

14 December 2007
Serious games as customer touchpoints

By 2010, says Gartner, 20% of global Tier 1 retailers will have some kind of marketing presence in online games and virtual worlds.  Gartner predicts that by 2010 20% of Tier I retailers will have a marketing presence in virtual worlds. It also predicts that through 2012 the number of consumers using mobile phones to […]

14 December 2007
NESTA on place and innovation

NESTA, the UK’s National Endowment for Science, Technology and the Arts, well-known for its emphasis on user-led innovation, has published three research reports [blog post] on the attributes of innovative cities and the importance of building effective regional coalitions for innovation. Innovation and the city How innovation has developed in five city-regions Cities provide an […]

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