putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
17 October 2007
The LIFT08 conference programme is out

Bruno Giussani reports on the press conference announcing the LIFT08 conference programme (backgrounder): The conference LIFT08 will take place for the third time in Geneva, Switzerland, on 6-8 February 2008. The main structure of the programme has been presented tonight in a trendy bar downtown Geneva by organizer Laurent Haug and editorial producer Nicolas Nova. […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

17 October 2007
The LIFT08 conference programme is out

Bruno Giussani reports on the press conference announcing the LIFT08 conference programme (backgrounder): The conference LIFT08 will take place for the third time in Geneva, Switzerland, on 6-8 February 2008. The main structure of the programme has been presented tonight in a trendy bar downtown Geneva by organizer Laurent Haug and editorial producer Nicolas Nova. […]

17 October 2007
Mobile phone makers go user-friendly

Business Week reports on how, with the success of the iPhone, mobile-phone players want to improve menus and other navigation tools on their handsets. “Of all the ways Apple’s iPhone is disrupting the mobile-phone industry, one of the most tangible is in how it’s shaking up the user experience. The release of the music-playing mobile […]

15 October 2007
Ethnographic research by Japanese firms draws attention

Phil Keys writes in Tech On how Japanese companies drew the attention of participants to their research at “Ethnographic Praxis in Industry Conference (EPIC2007),” an event concerning ethnographic research at companies. There were programs related to researches conducted by Fujitsu Ltd., Hakuhodo Inc. and Ricoh Co. Ltd.’s U.S. subsidiary, Ricoh Innovations Inc. Read full story

15 October 2007
The fifth screen of tomorrow

The always very well-informed Internet Actu blog has posted an article by Bruno Marzloff, a sociologist and the driving force behind the Chronos Group, a research lab specialised in mobility and dislocation. Marzloff reflects on the future of our relation with the city, with our urban environment, to better understand how we will interact with […]

15 October 2007
Top 100 user-centred blogs

Virtualhosting.com has published a top 100 of user-centred blogs, that provide “the latest and greatest in the people-centric field of design”. The selected sites also cover themes such as accessibility, web standards, and interfacing. I am pleased to say that this blog is also included in the list.

15 October 2007
Amazon launches customer-centred redesign with new navigation

Amazon is in the process of rolling out a redesigned site with a completely new primary navigation. As it is being tested, only some users get to see the new navigation and UI right now. However, Amazon have a “remodel” page (UK version) where they go through the changes and display a screenshot. They seem […]

13 October 2007
Pop!Tech conference on the social impact of technology

The Pop!Tech conference is a four day summit that explores the deep forces shaping our collective future, the social impact of new scientific insights and emerging technologies, and the new approaches humanity is taking to address national and global challenges, with the aim to accelerate the impact of world-changing people and ideas. It draws together […]

13 October 2007
Creative Conversion Factory

Just when you thought that science parks were based on a paradigm, a new mixed science, technology and business driven initiative – the Creative Conversion Factory in Eindhoven, Netherlands – will launch on 12 November. Note the current focus areas though! Turning bright ideas into brilliant products Many bright innovative ideas fail to be developed […]

12 October 2007
Philips Design tracks emerging developments through design explorations

Visitors to the Dutch Design Week will be able to see two projects from Philips Design’s ongoing ‘Design Probes‘ programme. These projects – SKIN; Tattoo and Off the Grid; Sustainable Habitat 2020 – take a provocative and stimulating look at subjects that could have a profound effect on the way we live 15 years from […]

12 October 2007
How Britain jumpstarts design in SME’s

Business Week reports on a network of regional programmes, headed up by the UK Design Council that help harness the creative energy of small businesses as an engine for national growth. How can small and medium-sized businesses grow more competitive? Britain’s Design Council reckons it has the answer: Designing Demand, a support program that helps […]

12 October 2007
Catching the human factors fever

The American Medical Device & Diagnostic Industry magazine has published a long story on why device companies are increasingly incorporating human factors into their product development processes. “Only a few years ago, human factors was a discipline virtually ignored in the medical device world. Device design was a field dominated by engineers, and their main […]

12 October 2007
The Economist on open innovation

The Economist has published a good, and critical, overview article on open innovation – the notion of looking for bright ideas outside of an organisation – that also features Professor Eric von Hippel, head of the Innovation and Entrepreneurship Group at Massachusetts Institute of Technology The article is part of a special report on innovation […]

10 October 2007
Presentations online of the INDEX: 2007 conference

The Copenhagen Prelude Conference inaugurated the alliance between INDEX: and AIGA/Aspen Design Summit on the role of design to improve life for people around the world. During four sessions in two days late August 2007, leading international design and innovation thinkers and doers from around the world lectured on, debated and engaged in conversations with […]

10 October 2007
Motorola director of customer experience design lecture

A local Illinois newspaper has an exclusive report about a talk by Jim Wicks, Motorola’s corporate vice president and director of consumer experience design, at the University of Illinois. Wicks spoke at the UI in connection with Designmatters, a campuswide lecture series organized by the School of Art and Design and sponsored by the provost’s […]

9 October 2007
Interview with Jonathan Kestenbaum of NESTA on innovation and design

A few weeks ago Experientia partner Mark Vanderbeeken interviewed Jonathan Kestenbaum, the CEO of NESTA, the UK Endowment for Science, Technology and the Arts. The interview, which is now published on the website of Torino 2008 World Design Capital in both English and Italian, deals with innovation and design. Kestenbaum explains in great clarity how […]

9 October 2007
Is there a future for old-fashioned museums?

“Is there a future for old-fashioned museums?” is the rather outlandish title of an otherwise good Washington Post article about the future of museums in the age of networked computers and virtual worlds. “As the Newseum puts the finishing touches on its new building in downtown Washington, a second version of the museum of news […]

8 October 2007
Second Life: virtual worlds and the enterprise

Susan Kish, vice president of the network and community practice at XING, has posted a long essay on how enterprises should look at Second Life and, more generally, at virtual worlds. “Is the topic still too early or too distracting from “real business”? Or is SL actually close to the tipping point where, like so […]

8 October 2007
The user experience of a designer clothing online store

House of Fraser, the UK designer clothing retailer, has recently launched their first e-commerce site. Paul Rouke has posted a long user experience review “looking at how persuasion architecture has been adopted, key browsing functionality provided and the overall shopping experience you can expect at this new luxury online store”. He calls it a “user […]

8 October 2007
‘My mobile is me’ – a story about mobile design in India

India is one of the world’s hottest mobile design locations today. The Hindu Business Line reports on what handset makers think of design in India, and how they track trends and make gadgets that reflect people’s personality and needs. The article features quotes from people at BenQ, Motorola, Nokia, Samsung, Sony Ericsson, and Vertu. Here […]

8 October 2007
More Internet users getting a virtual life

The San Francisco Chronicle has a story about how virtual worlds are becoming more and more popular, and provides an extensive update on how the playing field is changing. The online universe is brimming with dozens of virtual worlds vying to build sustainable life. From Gaia, a Japanese anime-inspired site, to vSide, a hip nightclub […]

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