putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 September 2007
Bill Buxton talks user experience on Microsoft video
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

30 September 2007
Bill Buxton talks user experience on Microsoft video
30 September 2007
WARC, huge online marketing database with many relevant papers
29 September 2007
Design for emotion: ready for the next decade?
29 September 2007
The advantages of amnesia
28 September 2007
Turning museums into places where people interact
28 September 2007
Making bus trips more pleasurable and productive experiences
28 September 2007
A mobile revolution is taking place in the developing world
27 September 2007
A PC for peasant farmers? China targets digital divide.

The Christian Science Monitor reports on how China’s computermakers tap vast rural market with simple tools and local officials’ support. Lenovo, the world’s third-largest computermaker and China’s best-known global brand, chose China’s northeastern town of Langfang to “launch its assault on the growth frontier for PC sales – villagers in developing countries – and start […]

27 September 2007
Picnic07: Swisscom anthropologist on why everything is moving into the background
27 September 2007
Claritas segments the U.S. population
25 September 2007
Universities, design, user experience and innovation
24 September 2007
Ethnographic research to design a better osteoporosis diagnosis device? Of course!
24 September 2007
Howard Rheingold and Mark Earls on mass collaboration
22 September 2007
EU benchmark shows mixed results on user experience of online public services

Every year, the EU Benchmark Survey assesses the quality of online public services in Europe. For the first time, the survey also looked at the users experience when accessing on-line public services, in recognition of the growing importance of this topic, and found mixed results. From the press release: “The survey examined three elements which […]

22 September 2007
Donald Norman on the importance of unmet needs
21 September 2007
Robots turn off senior citizens in ageing Japan
18 September 2007
Ferrari on the importance of understanding users
18 September 2007
Facebook suicide: the end of a virtual life
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