putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 June 2007
78 steps to configure email on a Nokia 3G phone
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

30 June 2007
78 steps to configure email on a Nokia 3G phone
30 June 2007
Innovative service design concepts in the US
30 June 2007
The vision deficit
30 June 2007
Motion presence – a Motorola field study on sharing motion information
29 June 2007
Alcatel-Lucent’s Alex and Lucie on user-centric experience
29 June 2007
Motorola ethnographic research on shared experiences to inform ICT innovation
29 June 2007
Carphone Warehouse study on the role of mobile phones in our daily lives
28 June 2007
Portable objects in three global cities: the personalisation of urban places
28 June 2007
Yaniv Steiner launches Wikipedia in Second Life
28 June 2007
Brunel University in the UK opens user-centred design centre
27 June 2007
Intel exec calls for user-centred design of healthcare IT
26 June 2007
On the ground running: Lessons from experience design
26 June 2007
The Slow Home movement
25 June 2007
Audio interview with Johannes Vandermeulen of Namahn
23 June 2007
Jyri Engeström on the future of participatory media
23 June 2007
Matt Jones, former UX director at Nokia, now moving to BBC and Dopplr
23 June 2007
Improving the retail customer’s experience when clothes shopping

Last month I posted a story on a smart dressing room trial at New York’s Bloomingdale’s, reported in the New York Times. Meanwhile the San Jose Mercury News provides some more depth on the prototype and introduces another one. “A New York technology company called IconNicholson has developed a “magic mirror” that enables customers to […]

23 June 2007
Bringing together nature and technology, tradition and vanguard in southern Italy
23 June 2007
Usability 2.0 – The Movie
22 June 2007
Innovation in experiential services – an empirical view
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