putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation Audience
29 May 2007
New experience design school in the Netherlands cancelled

According to DdUX, the Dutch experience design network, the new bachelor degree in experience design at the Utrecht School of the Arts in the Netherlands (see earlier post), which was due to start in September, has been cancelled “due to lack of interest”. The four-year degree programme was to be lead by Rob Van Kranenburg, […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

19 October 2014
Update on EU research on energy efficient built environments

The European Commission funds research on a lot of important thematic areas, and in recent years the themes of sustainability and participatory approaches have received a lot of attention. This has made way for companies like Experientia to participate in research projects, as part of project consortiums with research and industry bodies from around Europe. […]

29 May 2007
New experience design school in the Netherlands cancelled

According to DdUX, the Dutch experience design network, the new bachelor degree in experience design at the Utrecht School of the Arts in the Netherlands (see earlier post), which was due to start in September, has been cancelled “due to lack of interest”. The four-year degree programme was to be lead by Rob Van Kranenburg, […]

28 May 2007
BBC News speaks to Jan Chipchase of Nokia Design

BBC News has just published a feature on Jan Chipchase, principal researcher at Nokia Design and frequently featured on this blog. “Jan Chipchase tours the world looking at how people use mobile phones in their everyday lives and, more broadly, how people live. Mr Chipchase’s focus is on the uses to which people put their […]

28 May 2007
Spanish translation of Experientia interview with Anne Kirah

Luis López Toledo, a Chilean industrial designer, has published a Spanish translation of the interview I did last year with Anne Kirah, former senior design anthropologist at Microsoft’s MSN Customer Design Centre, and currently dean of the new 180º Academy in Denmark. Thank you Luis. – Read interview in Spanish – Read interview in English

25 May 2007
Designing the user experience of a phone for the elderly

“Jitterbug’s well-designed mobile—and the smart service behind it—was created to appeal to even the most technophobic seniors,” writes Jesse James Garrett, Adaptive Path president, in a Business Week article. Selling technology to technophobes may not seem like smartest business strategy, but when the technophobes in question are the 100 million baby boomers and seniors in […]

25 May 2007
UK report on culture, participation and the web

The UK think tank Demos has just published a new report on culture, participation and the web. Based on UK case studies, it provides insight and lessons learnt on how new and emergent web technology can increase public participation in culture, and on how to organise online engagement. “The report looks at the convergence of […]

25 May 2007
Designing Web Navigation: Optimizing the User Experience

Designing Web Navigation: Optimizing the User Experience By James Kalbach Publisher: O’Reilly Media, Inc. First edition: August 2007 (est.) Pages: 412 Thoroughly rewritten for today’s web environment, this bestselling book offers a fresh look at a fundamental topic of web site development: navigation design. Amid all the changes to the Web in the past decade, […]

23 May 2007
Jesse James Garrett of Adaptive Path on delivering value through experience

Jesse James Garrett, president and founding partner of Adaptive Path, gave a very good presentation on business as a design experience at MX San Francisco, an Adaptive Path conference focusing on how design has emerged as a strategic force in business. The presentation is now available on video. Jesse James Garrett is the author of […]

23 May 2007
Are design fairs really effective?

Jude Stewart ponders in a Print magazine article (reprinted by Business Week) if design fairs are really effective in drumming up business, boosting education, and promoting awareness of tomorrow’s next design capitals. Design fairs make big promises to participants and visitors alike: creative rejuvenation, intelligent debate, matchmaking for employees and partners, convenience for major buyers, […]

23 May 2007
Google’s new ‘Website Optimizer': what does it mean for user-centred design?

When Google releases a product it can be cataclysmic for the companies that inhabit that area, writes Harry Brignull, user experience consultant at Flow Interactive, in Usability News. Google Website Optimizer, a user-centred design tool, has just been released. Should we all be looking for a new job? Google Website Optimizer (GWO) is free, it’s […]

23 May 2007
The New Yorker on the feature paradox

James Surowiecki, author of The Wisdom of Crowds, has written a short article in The New Yorker on the feature paradox. “The fact that buyers want bells and whistles but users want something clear and simple creates a peculiar problem for companies. A product that doesn’t have enough features may fail to catch our eye […]

23 May 2007
Vodafone’s Receiver magazine is “at home”

The latest issue of Vodafone’s Receiver magazine (#18) is entitled “at home” and is introduced as follows: Digital media are entering the connectivity as a matter of course era, and they are entering the “home zone”: the home (for many young people: the bedroom) has become the centre of their connected world. Once upon a […]

22 May 2007
Interview with Mike Kuniavsky

Tamara Adlin, a user experience consultant in Seattle, just published a long interview with Mike Kuniavsky on her interesting website UX Pioneers. Mike Kuniavsky (blog) researches, designs and writes about people’s experiences at the intersection of technology and everyday life. Companies and universities around the world use his 2003 book, “Observing the User Experience,” to […]

21 May 2007
Nokia Experience Beta

Nokia Scandinavia just opened a new portal called Nokia Experience. The site offers a central access point for all services available for Nokia Nseries devices, in collaboration with local suppliers such as EA Games and “Posten”, the Swedish mail office. The site which still is beta, is filled with solutions, services, downloads and how to’s. […]

21 May 2007
CHI 2007: when user experience becomes religious experience

Ann Light of Usability News reports on the session on ‘Home Spirituality’ at CHI 2007, one of the more unusual topics to appear there. “Three papers had been grouped together within this session and while there was some bewilderment on the part of two of the presenters over why they had been included, a common […]

18 May 2007
Book: Sketching User Experiences

Sketching User Experiences Getting the Design Right and the Right Design Bill Buxton, Microsoft Research Morgan Kaufmann Publishers May 2007 Paperback – 400 pages Excerpt from a book review by Jessie Scanlon in Business Week: “While Buxton’s insights are geared towards companies making software or products that depend on software, the book is jargon-free, and […]

17 May 2007
Young women now the most dominant group online in the UK

Young women are now the most dominant group online in the UK, according to new research from net measurement firm Nielsen/NetRatings, reports the BBC. Women in the 18 – 34 age group account for 18% of all online Britons. They also spend the most time online – accounting for 27% more of the total UK […]

15 May 2007
Improving the lives of those with dementia and their carers through design

Alzheimer100 is a UK project that aims to come up with creative solutions to the challenges presented by dementia. Alzheimer100 is a part of Designs of the time, a year long project based in the North East and lead by John Thackara (recent interview: En / It), exploring how design can make a positive difference […]

15 May 2007
The Times profiles Nokia user researcher Jan Chipchase

“I’ve got a fair idea of what you’re carrying in your pockets,” Jan Chipchase says, somewhat ominously. “I spend a lot of time rooting around in people’s bags. And fridges.” So goes the opening gambit of a self-described “professional, authorised stalker”. Employed by Nokia, the largest mobile phone maker, he tracks human behaviour around the […]

15 May 2007
Balance generated content – towards the end of user generated content?

Laurent Haug, founder of the LIFT conference, argues on the blog of the Swiss internet consultancy Ballpark, that we are moving away from the “all users are born equal” utopia, and entering a more balanced, productive and sustainable era where powers are divided again. He distinguishes between three types of people: the users, the legendary […]

14 May 2007
The art of forgetting in the age of ubiquitous computing

As humans, we are regularly flummoxed by what we have forgotten — the name of someone we’ve just run into at a show, the location of the all-important corkscrew or bottle opener, one of our many passwords. What we remember is, for most of us, less of a problem. But now a public-policy expert warns […]

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