putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
12 April 2007
In Europe, the social network as digital friend [International Herald Tribune]
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

12 April 2007
In Europe, the social network as digital friend [International Herald Tribune]
12 April 2007
New tricks and old dogs
11 April 2007
How Second Life changes customer service
10 April 2007
Some of my favourite blogs nominated for Webby award
9 April 2007
Simplicity: the ultimate sophistication
9 April 2007
Experience or don’t experience. There is no try.
8 April 2007
Consumer technology: is “ease-of-use” a myth?

A panel recently discussed the growing problems with product design features vs. the cry for “make it easy to use” and where designers and developers have to address this issue to win back consumers. Speakers were Bill Moggridge, founder of IDEO; BJ Fogg, founder of the Stanford Persuasive Technology Lab; John Paczkowski, senior editor of […]

8 April 2007
Nearly half of customer problems relate to handset configuration
5 April 2007
Mixed feelings [Wired Magazine]
4 April 2007
McKinsey on how businesses are embracing Web 2.0. But why are they afraid of blogs?
4 April 2007
Social-networking sites have business uses too [The Economist]
4 April 2007
Experientia interviews Paola Zini, director of Torino 2008 World Design Capital
4 April 2007
More and less: Designing for high-stakes decisions
3 April 2007
International Journal of Design launched
2 April 2007
Tony Blair on user needs
2 April 2007
France caters to market for the most simple of computers [International Herald Tribune]
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