putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
10 March 2007
Jan Chipchase of Nokia on delegating positive experiences
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

10 March 2007
Jan Chipchase of Nokia on delegating positive experiences
10 March 2007
Sociology at Microsoft
8 March 2007
Canadian HOT Topics magazine on user experience
7 March 2007
Searching for Michael Jordan? Microsoft wants a better way [The New York Times]
7 March 2007
People searching for online health advice favour sites with a human touch, research suggests [BBC]
6 March 2007
New interface at the confessional
5 March 2007
Where artists and inventors plot to save the world [The New York Times]
4 March 2007
New Web sites connect lenders and borrowers [International Herald Tribune]

About a year and a half ago I wrote about Zopa, a P2P banking service in the UK, and therefore a potentially disruptive innovation in the financial services sector. The International Herald Tribune has meanwhile discovered it as well: A Web site based in Britain, Zopa.com, and another in the United States, Prosper.com, have started […]

3 March 2007
New USA Today website is all about social networking
3 March 2007
Nokia Research on new potentials for car sharing
3 March 2007
Mobile communication, a professional social network for mobile society researchers
3 March 2007
Social networking’s next phase [The New York Times]
2 March 2007
Venture philanthropy fund uses design thinking and ethnography to help solve real-world problems [Business Week]

Billing itself as a nonprofit venture capital firm, the Acumen Fund uses the principles of design to solve the problems of the poor. Just as the Procter & Gambles and Motorolas of the corporate world conduct extensive ethnographic research on consumers, Acumen finances companies that create from the bottom up. Instead of shoppers at a […]

2 March 2007
GE’s user-friendly healthcare concepts for Africa [Business Week]

GE Healthcare sells $15 billion a year worth of big X-ray machines, CAT scans, and ultrasound testing equipment. The healthcare division of General Electric (GE ) usually differentiates its products by getting better and faster readings from its instruments—”feeds and speeds,” as Lou Lenzi, the general manager of global design at GE Healthcare, puts it. […]

1 March 2007
A participatory conference model at NESTA, London
1 March 2007
The face of the $100 laptop [Business Week]

Business Week features a long story on Sugar, the breakthrough graphical user interface on the so-called $100 laptop. User testing only started this February when about 2500 beta test machines were shipped to beta testing countries, an approach that received a lot of criticism. “The so-called $100 laptop that’s being designed for school children in […]

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