putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
20 March 2007
UK Government pledge for ‘personalised’ public services
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

20 March 2007
UK Government pledge for ‘personalised’ public services
19 March 2007
MBA in Design and Innovation Management
19 March 2007
Csikszentmihalyi starts doctoral programme on happiness
18 March 2007
The Jan Chipchase controversy: corporate ethnography is “primitive”
18 March 2007
The experience store, a store where you don’t buy [International Herald Tribune]

The International Herald Tribune reflects on ‘experience stores’, the latest trend in retailing and claims it is a return to the old department store shopping experience, where shopping was treated as theatre as well. The article claims that Samsung was the pioneer, but I think that NikeTown was at least a decade ahead. When I […]

18 March 2007
Bruce Nussbaum asks if designers are the enemy of design?
18 March 2007
New York Times on interactive mirror in department store
18 March 2007
Business Week on the innovation workshops at the Royal College of Arts, London
15 March 2007
Usability consulting in Central and Eastern Europe
14 March 2007
American Embassy in Rome reaches out via web to discuss innovation and creativity with young Italian entrepreneurs
14 March 2007
Business Week interviews Nokia’s Jan Chipchase
13 March 2007
NESTA launches £20m initiative to stimulate social innovation
13 March 2007
New Songdo City, a living lab on ubiquitous computing in Korea
13 March 2007
UNESCO publishes survey on ethical implications of emerging technologies
13 March 2007
UK hosting provider imagines web in 2020
13 March 2007
Qualitative research leads to new bicycle “for fun”

When Japanese bike part manufacturer Shimano set out to make a bicycle aimed at America’s dwindling group of casual bikers, they enlisted the help of design consultancy IDEO, and embarked on a qualitative research and design process that eventually lead to the “Coasting” bicycle (see also this Core77 post). The background to their research was […]

12 March 2007
Experientia started blogging on Core77
12 March 2007
Next step for games: social networking [San Jose Mercury News]
11 March 2007
Doors of Perception taking on the global food crisis [Business Week]

Diane Brady of Business Week reports on The Doors of Perception conference in Delhi which focuses on applying design thinking to modern challenges in food, water and waste. “John Thackara is doggedly pragmatic. The British design guru likes nothing more than to get designers, agitators, and average folks in a room together to hash out […]

10 March 2007
Experiencing love in games [BBC]
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