putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 January 2007
The TRIL Centre: ethnographic research on ageing to develop healthcare technologies for the elderly
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 January 2007
The TRIL Centre: ethnographic research on ageing to develop healthcare technologies for the elderly
31 January 2007
User research helped design a better Windows Vista
31 January 2007
Healthcare 2.0?
30 January 2007
Sentimental journey: on computers and emotions [CIO Magazine]
30 January 2007
Two-thirds of Brits use just 4 functions on their phones [Cellular News]
30 January 2007
Nickelodeon begins a web site focusing on interactive play [The New York Times]
29 January 2007
Nokia usability analysis of secure pairing methods
29 January 2007
Harvard Business Review on understanding the customer experience

“Companies that systematically monitor customer experience can take important steps to improve it—and their bottom line,” argue Christopher Meyer and Andre Schwager in the February 2007 issue of the Harvard Business Review. “Because a great many customer experiences aren’t the direct consequence of the brand’s messages or the company’s actual offerings, a company’s reexamination of […]

29 January 2007
Harvard Business Review features user-centered innovation as breakthrough idea for 2007

The Harvard Business Review has published its annual list of Breakthrough Ideas for 2007, written out in “twenty essays that will satisfy our demanding readers’ appetite for provocative and important new ideas”. Eric von Hippel wrote the entry entitled “An Emerging Hotbed of User-Centered Innovation“. Eric von Hippel is the T Wilson Professor of Innovation […]

28 January 2007
Intentional Software: programming that captures the intentions of computer users [New York Times]
27 January 2007
World Economic Forum on Web 2.0 and emerging social network models
27 January 2007
Tadam: reinventing the puppet theatre experience
27 January 2007
Philips integrates experience research in healthcare innovation
26 January 2007
Book: Designing Emotions in Online Travel
25 January 2007
Another Microsoft user experience “evangelist”
25 January 2007
The Enchanted Office: “Once Upon A User Interface”
25 January 2007
Nokia study on how rural India benefits from mobile communications

Mobile communication is revolutionizing economic and social life in rural India, spawning a wave of local entrepreneurs and creating greater access to social services according to a new study by The Center for Knowledge Societies (CKS) commissioned by Nokia. Mobile communication is revolutionizing economic and social life in rural India, spawning a wave of local […]

25 January 2007
Jeffrey Veen chats with Irene Au, director of user experience at Google
24 January 2007
Business apps giant SAP gets Web 2.0 bug [CNET News]
24 January 2007
Microsoft and user experience
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