putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
28 September 2006
No more SMS from Jesus: ubicomp, religion and techno-spiritual practices

In a reflective and insightful paper, Dr. Genevieve Bell, a highly respected anthropologist and director of user experience at Intel, analyses the use of technology to support religious practices. Bell argues that “the ways in which new technologies are delivering religious experiences represent the leading edge of a much larger re-purposing of the internet in […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

28 September 2006
No more SMS from Jesus: ubicomp, religion and techno-spiritual practices

In a reflective and insightful paper, Dr. Genevieve Bell, a highly respected anthropologist and director of user experience at Intel, analyses the use of technology to support religious practices. Bell argues that “the ways in which new technologies are delivering religious experiences represent the leading edge of a much larger re-purposing of the internet in […]

28 September 2006
My customer, my co-innovator
27 September 2006
Fab Labs deliver innovative solutions to local needs [Christian Science Monitor]

Fab Labs are different than the myriad other nonprofit programs working to introduce technology to disadvantaged communities. The MIT professors who came up with the Fab Lab concept believed that rural villagers in India, sheep herders in Norway, and impoverished teens in the Pretoria township of Shoshanguve – anyone anywhere, really – could learn to […]

26 September 2006
Yahoo! study on the internet, Family 2.0 and the 43-hour day [Reuters]
26 September 2006
BBC Radio interview with Howard Rheingold
26 September 2006
Ethnographic research on teens and brands
26 September 2006
New usability report on the online travel sector
25 September 2006
Google’s VP of user experience makes cover of Newsweek
25 September 2006
Design intervention at Philips [Fast Company]
24 September 2006
Internet’s future in 2020 debated [BBC]
24 September 2006
Greater than the sum of its parts
23 September 2006
Ethnography and philanthropy: giving is aspiring
23 September 2006
Tangible user interfaces: misconceptions and insights
23 September 2006
User-generated content uncovered: power to the people [Digital Bulletin]
23 September 2006
Jeffrey Veen: designing the complete user experience
23 September 2006
Branching out [The New York Times]

Certainly the message you would get if you were to visit the Umpqua branch in Portland’s trendy Pearl District neighborhood seems only vaguely related to the mundane business of certificates of deposit, checking accounts and loans. With free wi-fi access, Umpqua brand coffee, a spacious seating area and flat-screen television monitors, the place has been […]

22 September 2006
A look at Mau’s Massive Change [Business Week]

“What do a featherless chicken, Wal-Mart’s (WMT) logistics system, and an economic theory on homeownership have in common? To Bruce Mau, they all demonstrate the power of design-oriented thinking in the innovation process,” writes Robert Berner in Business Week. “These examples and far more are packed into Massive Change, the multimedia exhibit that made its […]

22 September 2006
Mark Vanderbeeken interviewed on engageID
22 September 2006
UTUM: building the best smartphone experience [SymbianOne]
21 September 2006
Picking the brains of the Institute of Design [Usability News]
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