putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
8 August 2006
Mobile internet is still a turn-off [The Register]

Most punters still find mobile internet usage to be a frustrating experience they’d rather avoid. Despite investment by operators in services such as i-mode and Vodafone Live, 73 per cent of respondents to a new survey said don’t access the net from their mobile. Slow-loading pages (38 per cent) and navigation difficulties (27 per cent) […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

8 August 2006
Mobile internet is still a turn-off [The Register]

Most punters still find mobile internet usage to be a frustrating experience they’d rather avoid. Despite investment by operators in services such as i-mode and Vodafone Live, 73 per cent of respondents to a new survey said don’t access the net from their mobile. Slow-loading pages (38 per cent) and navigation difficulties (27 per cent) […]

8 August 2006
Cellphones top Iraqi cool list [The New York Times]

“Cellphones have long been considered status symbols in developing countries, Iraq included. But in an environment [like Iraq] where hanging out is potentially life threatening, cellphones are also a window into dreams and terrors, the macabre local sense of humor and Iraqis’ resilience amid the swells of violence”, writes Damien Cave in The New York […]

8 August 2006
Swisscom study on how we use communication means [Business Week]

A recent Swiss study finds that as the communication options available to us expand, we tend to narrow the uses and audience for each, writes Bruno Giussani in a Business Week guest column. Cell phone users spend lots of time talking into their devices, but they generally communicate with very few people. Just how few? […]

7 August 2006
Planning Portal – enabling transformational government

Planning Portal is not only a successful example of technology enablement in service delivery but could prove to be a tremendous asset for local authorities in their quest to develop and deliver citizen centric services, says eGov monitor. Just under two years ago, the [UK] Government unveiled its ambition to develop a world class e-Planning […]

6 August 2006
Socio-Digital Systems, a Microsoft research project

Socio-Digital Systems (SDS) is one of three groups that make up Computer-Mediated Living, a Microsoft HCI research area that emphasises the primacy of the user in the design, development, deployment and evaluation of technology. As an interdisciplinary group, SDS brings together psychology, sociology, computer science and hardware engineering to address the problem of designing technology […]

6 August 2006
C-Mine, creativity as a tool to transform a former Belgian mining area

This updates an original post of 20 March 2006 in order to incorporate developments that took place since: Like the North-East in England and Zollverein, Essen in Germany, the Belgian former mining area of Winterslag/Genk is using creativity as a tool to transform the area in an innovative, sustainable and qualitative way and to generate […]

6 August 2006
Searching for a mobile interface [BBC]

Will mobile device manufacturers be willing to take the leap of faith to a new user interface? And if they do, will these new user interfaces catch on? This is the central question that Spencer Kelly’s of BBC’s Click Online ponders on the BBC website. He starts from the observation that a quarter of phones […]

4 August 2006
Designing for interaction: an interview with Dan Saffer [AIGA Voice]

If you’ve been delighted by your iPod, intrigued with your TiVo, or frustrated by your mobile phone, then you have encountered the work of an interaction designer. And an interaction designer, most likely, has crafted the experience we have with many of the products and services we encounter every day. Dan Saffer, a senior interaction […]

3 August 2006
Future-making serious games

Eliane Alhadeff has published a blog about “future-making” serious games, i.e. games “that challenge us to play at building a better future”. Although the blog needs quite some design work still – it took me some effort for instance to turn off the music (go to the July 14 post and hit the pause button) […]

3 August 2006
Experience Design: Principles and Practices

Dirk Knemeyer of Involution Studios has just posted his slides from his “Experience Design Principles & Practices” course at the IIID Summer Academy/START in Chicago. Download slides (pdf, 3.4 mb, 72 pages)

3 August 2006
The dashboard as metaphor for the next wave in technological culture

Linda Stone, former Microsoft and Apple researcher and world-renowned specialist in understanding and quantifying human productivity, stated recently at the Collaborative Technologies Conference in Boston, that continuous partial attention characterises the way most of us react to the world most of the time. It involves constantly scanning multiple sources of information (e-mail, instant messages, RSS […]

3 August 2006
Couple-surfing to enhance cyber-love [Reuters]

A man and a woman sit side-by-side in a New York cafe, drinking beer, sharing food, and not saying a word. Instead of chatting, they are typing on a laptop about the tunes played through a shared iPod. “Realizing that communicating via typing was far more comfortable … we conducted … our date without speaking. […]

2 August 2006
Putting People First official blogger of the European Market Research Event 2006

A few days ago, we were contacted by the Institute for International Research (IIR) in New York about the first European Market Research Event, taking place in London from 13 to 16 November this year. Today, we are proud to announce that we agreed that Putting People First will be the “official blogger” of this […]

2 August 2006
Book: The Necessity of Experience

In this controversial book, Edward S. Reed warns that first-hand experience as a way of understanding the world and ourselves is endangered, because our culture favors indirect, second-hand knowledge that is selected, modified, packaged and presented to us by others. Reed offers a spirited defense of unmediated experience against both modernist and postmodernist critics and […]

1 August 2006
Digital diversity – the end game?

David Gyimah, a video journalist and the director of the Broadcast Journalism Training Council (BJTC), has written a thought-provoking article on the future of diversity in the rapidly developing world of the net and connected mobile devices. “If the net becomes, as it is demonstrated, THE info source of the day, someone’s entitled to ask, […]

1 August 2006
The friendly face of business software [Business Week]

“The [business software] feature wars are over. The new software upstarts have a powerful one-two punch: cheap startup costs and drop-dead ease of use. While much of the attention in the software industry has focused on inexpensive applications that undercut pricey traditional business programs, it’s the new design movement that could prove more important. In […]

1 August 2006
The new simplicity at Philips [Business Week]

When Gerard Kleisterlee took the helm at Royal Philips Electronics in 2001 the Dutch conglomerate’s vast empire spanned sectors from TVs and light bulbs to semiconductors and medical devices. But one important thing was missing: a coherent brand. “It was clear the missing link between Philips’ great technology and business success was marketing,” Kleisterlee says. […]

1 August 2006
Poverty-stricken Rwanda puts its faith and future into the wide wired world [The Guardian]

Rwanda’s Vision 2020 project aims to rapidly transform a depressed agricultural economy into one driven by information communications and technology (ICT). If it works, the percentage of Rwanda’s workforce involved in farming will drop from 90% to 50% in 15 years. By then the country should be the regional ICT hub – a kind of […]

1 August 2006
E-mail losing ground to IM, text messaging [Associated Press]

Associated Press has published a feature story on how email is losing favour with young people “to instant and text messaging, and to the chatter generated on blogs and social networking sites such as Facebook and MySpace,” and how “the shift is starting to creep into workplace communication, too.” The article, published on the MSNBC […]

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