putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
6 July 2006
Mature users seek uncluttered mobiles, claims research

Rachel Jones, founder of the UK user-centred design company Instrata, writes in Usability News about new research by her company which “set out to discover what consumers in the UK and other European countries aged 30 and upwards really want” from their mobile phones. “The desire for a less cluttered, stress-free lifestyle is reaching into […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

6 July 2006
Mature users seek uncluttered mobiles, claims research

Rachel Jones, founder of the UK user-centred design company Instrata, writes in Usability News about new research by her company which “set out to discover what consumers in the UK and other European countries aged 30 and upwards really want” from their mobile phones. “The desire for a less cluttered, stress-free lifestyle is reaching into […]

6 July 2006
Philips Design magazine on involving users in the beginning of an innovation process

Philips just released the July issue of new value by One Design, its online quarterly design magazine. In ‘Making the future more tangible‘, the magazine explores how, by involving stakeholders in the ‘fuzzy front end’ of innovation, Philips can truly design around them, together creating and shaping desirable futures. In the article Stefanie Un, senior […]

5 July 2006
The science and art of user experience at Google

On Google Video you can find a recent 30 minute Google Tech Talk presentation by Jen Fitzpatrick, engineering director at Google and in charge of Google’s user experience team, which is responsible for the user interface design and usability analysis of Google’s many products. “Focus on the user and all else will follow”, says Fitzpatrick. […]

5 July 2006
Older people ‘missing out’ online [BBC]

Older people are missing out on critical services because they do not use the internet, a report says. Just 28% of people over the age of 65 have home internet access, compared to a UK average of 57% of households. As a result, pensioners cannot access government services as well as the most competitive deals […]

4 July 2006
Slow design, slow lab and slow blog

Slow Design is a UK-based “cultural space to stimulate debate around the concept of ‘slow design’. It is conceived as an ongoing dialogue, an open-ended project”. Slow Design “links with existing design clusters that perceive ‘design’ and ‘slowness’ as a positive influence towards more sustainable ways of living”, and is the creation of Alastair Fuad-Luke, […]

4 July 2006
Studying the museum visitors’ experience at Museolab

Nicolas Nova writes in his blog Pasta and Vinegar about the research structure Museolab [website in French], within Lyon’s future museum “Musée des Confluences” (architecture by Coop Himmelblau), that “aims at inventing, experimenting and validating technologies and services that would improve museum visitors’ experience (better interacting and understanding an exhibit). Museolab will test the technologies […]

4 July 2006
Turning cultures of repair into cultures of innovation

In an effort to understand the total user experience, Jan Chipchase of the Mobile HCI Group at the Nokia Research Center in Tokyo, has taken time out during recent field studies in emerging markets to explore local repair cultures. “The journey has taken me to cities such as Chengdu, Delhi, Ulan Bataar, Ho Chi Minh […]

4 July 2006
Smart phones could drive new telecom business model

Susana Schwartz describes in a long article in Billing World & OSS Today how tomorrow’s super-smart phones will enable contactless cash payment. Billing World & OSS Today is a magazine covering and analysing the telecommunications Business and Operational Support Systems sector, or in short the BSS/OSS sector. “The average person who walks, drives or travels […]

3 July 2006
Design for all Europe

Reflecting the development in its core business since foundation thirteen years ago, the European Institute for Design and Disability, EIDD made the major decision to change its name to “EIDD – Design for All Europe“, with the abbreviations “EIDD” and “European Institute” continuing in use. This decision reflects the Institute’s longstanding focus on Design for […]

3 July 2006
India’s Design for All Institute on anthropology and design

The latest newsletter of the Indian Design for All Institute is devoted to anthropology and design. It features the articles “Cultural dimensions and global user-interface development” by Aaron Marcus, and “Sampling in design research: toward ethnographic segments” by Ken C. Erickson. Design for All Institute Of India is a self financed, non-profit voluntary organisation which […]

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