putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
4 March 2006
Upcoming conferences on intelligent environments

  Two upcoming conferences are exploring some of the implications that widely distributed technologies in our living environments (also called ambient intelligence, intelligent environments or ubiquitous computing) might have for people and the way we live. International Symposium on Intelligent Environments: Improving the quality of life in a changing world Cambridge, UK, 5-7 April 2006 […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

4 March 2006
Upcoming conferences on intelligent environments

  Two upcoming conferences are exploring some of the implications that widely distributed technologies in our living environments (also called ambient intelligence, intelligent environments or ubiquitous computing) might have for people and the way we live. International Symposium on Intelligent Environments: Improving the quality of life in a changing world Cambridge, UK, 5-7 April 2006 […]

4 March 2006
Donald Norman awarded Benjamin Franklin medal for his work on user-centred design

Donald A. Norman of Northwestern University and the Nielsen Norman Group will be awarded the 2006 Benjamin Franklin Medal in Computer and Cognitive Science “for the development of the field of user-centered design, which utilizes our understanding of how people think to develop technologies designed to be easily usable”. This was announced this Wednesday by […]

4 March 2006
The importance of context in assessing the user experience of mobile devices

In her blog gotomobile design ethnographer Kelly Goto reflects extensively on the importance of context assessment and the challenges of usability testing when assessing the user experience of mobile devices, as opposed to other electronic devices. “Surrounding the entire mobile user experience, and setting it apart from the experience of using other web-based or electronic […]

3 March 2006
Motorola contest encourages visions of seamless mobility

Motorola is undertaking some interesting initiatives to deliver on its corporate slogan of ’seamless mobility’, reports Marek Pawlowski in the blog of the PMN Mobile User Experience conference. Today it announced the winners of its MOTOFWRD competition, which encouraged university students from throughout the UK to submit their visions of a connected future, prompting a […]

3 March 2006
Tomorrow’s world: testing the ultimate high tech house [Financial Times]

The Financial Times reports on Project:LIFE, a unique research project by David Wilson Homes and the University of Nottingham’s School of the Built Environment, to understand how the design of the home affects how we live together and to enable future houses to incorporate elements needed for today’s lifestyles. “Last spring, I spent a weekend […]

3 March 2006
E-revolution forces Danes online [BBC]

Denmark was the first country in the world to make public services available online and is now going a step further – forcing its citizens online. Since the beginning of February, for instance, companies dealing with state institutions must submit their invoices electronically. Around 15 million transactions that the state previously handled in paper are […]

3 March 2006
User-led innovation projects at BBC

In her Outside Innovation blog, best-selling author and management consultant Patty Seybold engages MIT professor Eric von Hippel (author of Democratizing Innovation) in a lively debate about lead users and lead customers. In a response Matt Locke, Head of Creative Research and Development of BBC New Media, reports on the user-led innovation projects at the […]

2 March 2006
Better Connected 2006, a UK survey of local authority websites, shows mixed results [eGov Monitor]

Local authority internet services in the UK are showing signs of improvement, though the overall level of progress is slowing, a major survey reveals. The eighth annual Socitm Insight survey of local authority websites – Better Connected 2006 – also concluded that general improvements in the functionality of council websites is being offset by a […]

2 March 2006
It’s design, not technology [EE Times]

  It seems engineers and programmers are discovering the importance of user experience and understanding the “invisibility” of technology: “It appears as though the cold, soulless world of submicron silicon geometrics and robotic place and route iterations are giving way to a warmer, fuzzier engineering realm in which designing for the human experience is trumping […]

2 March 2006
Ethnographic study on shopping in Paris airports

Aeroports de Paris presents the first ethnographic study about men’s buying behaviour in an airport. This unprecedented survey was carried out in January 2006. In an airport environment, a man travelling on his own becomes a true shopper: He is more autonomous; he takes responsibility for his own shopping and buys more easily. Most men […]

2 March 2006
Interview with head of Yahoo! Research [Tech Confidential]

In a long interview with The Deal’s Tech Confidential, Prabhakar Raghavan, head of technology research at Yahoo! Inc., says Yahoo!’s goal is to let Internet users retrieve precisely the information they’re seeking on the Web without having to search for it. “We have this huge mountain of data, and it raises fascinating questions about how […]

1 March 2006
Interviews with Don Norman and Patrick Baudisch in Stanford d.school magazine

The second issue of Ambidextrous Magazine, a project of the Stanford d.school, features interviews with Don Norman and Patrick Baudisch. In a long interview with Bjoern Hartmann, Don Norman reveals that he is working on a new book with the working title: the “design of intelligent everyday things” or the “psychology of machines”. Patrick Baudisch […]

1 March 2006
Michigan Governor talks design and innovation [Business Week]

Michigan Governor Jennifer Granholm tells Corporate Design Foundation Chairman Peter Lawrence about her plan to make the state the innovation capital of the U.S. At the very start of the interview, she outlines a user-centred vision of design: “To me, design is more customer-focused — which is exactly what it should be if you’re going […]

1 March 2006
Grocery checkout, Italian style

DIY checkout or self-scanning has long been called the next big thing in supermarkets, but perhaps because of the hellish line situation, Inferno-familiar Italians were quick to adopt them. Unicoop Firenze was the first Italian retailer to introduce self-scanning in its stores back in 1998. Now, Unicoop has decided to continue the evolution of self-scanning […]

1 March 2006
Computer technology opens a world of work to disabled people [The New York Times]

[New flexible work] arrangements are bringing jobs to thousands of people with disabilities, including those with spinal cord injuries and vision loss. Fast computers and broadband connections have become so inexpensive and reliable that location is now not an issue for certain jobs, like customer service. At the same time, an abundance of technology is […]

1 March 2006
Interview with Keith Instone on the User Experience Network

Live from Internet User Experience 2006, Tim Keirnan and Tom Brinck interview friend and fellow usability professional Keith Instone about his work with User Experience Network. “UXnet was formed to help make connections between the people and organisations that represent User Experience disciplines, and to encourage interchange and cooperation.” Listen to mp3 / podcast

Show more articles