Daily insights on user experience, experience design and people-centred innovation Audience
10 March 2006
“Value creation through experience” executive course
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

10 March 2006
“Value creation through experience” executive course
10 March 2006
Wireless networking baffles some customers [Reuters]
10 March 2006
Jim Wicks on weaving design into Motorola’s fabric
10 March 2006
What do European businesses and citizens think of widespread RFID use?
10 March 2006
The role of ethnographic research in driving technology innovation – Lessons from Inside Asia

In a story in Pakistan’s Daily Times, Bill Siu (whom I presume to be an Intel Vice-President), shares some of the insights gained from Intel’s ethnographic research in Asia. The Inside Asia project team, led by Dr Genevieve Bell [which is part of the People and Practices Research Team of Intel] spent two years conducting […]

9 March 2006
Improving usability to drive customers to self-service

In the fourth quarter of 2005, Forrester Research conducted a survey of more than 100 companies with annual revenues of $200 million or more. According to Nate Root, the author of the resulting study, one trend became crystal clear: Respondents want to shift more customers to self-service channels like in-store kiosks, telephone systems and the […]

8 March 2006
Wi-fi set to re-wire social rules [BBC]

Once the net becomes ubiquitous like power and water, it had the potential to be “transformative”. The divide that separates people from their online lives will utterly disappear. Instead of leaving behind all those net-based friends and activities when you walk out of your front door, you will be able to take them with you. […]

8 March 2006
Britain turns off and logs on [The Guardian]

More time is now spent on the internet than on watching TV, according to Google survey Television addiction has been Britain’s national pastime for years, but experts agree that viewers around the country are increasingly switching on their computer screens instead of their TV sets. A Google survey found that the average Briton spends around […]

7 March 2006
You can’t understand the future without demographics

Futurist Andrew Zolli, founder of Z + Partners, reflects in a Fast Company feature on the future demographics of society. The composition of a society–whether its citizens are old or young, prosperous or declining, rural or urban–shapes every aspect of civic life, from politics, economics, and culture to the kinds of products, services, and businesses […]

7 March 2006
Digital media ‘empowering users’ [BBC]

As more media become increasingly available in digital formats, and traditional models of media packaging and distribution start to unravel, “the customer is king” is fast becoming the industry’s new catchphrase. During a session at the Financial Times Digital Media Conference on what media consumption in the UK might look like in 2012, several speakers […]

7 March 2006
Most web users only visit six sites

Web users now have almost 76 million sites to choose from, yet most only visit six on a regular basis, it was revealed today. The research, published today by Directgov, points to a new era in the use of the internet that experts are calling the ‘Supersite’ phenomenon. The study found that half of internet-using […]

6 March 2006
Complexity causes 50% of product returns [Reuters]

Half of all malfunctioning products returned to stores by consumers are in full working order, but customers can’t figure out how to operate the devices, a scientist said on Monday. Product complaints and returns are often caused by poor design, but companies frequently dismiss them as “nuisance calls,” Elke den Ouden found in her Ph.D […]

6 March 2006
Half of American children obese by 2010, 38% of European ones [AP]

Associated Press reports that according to a study published in the International Journal of Pediatric Obesity, rates of childhood obesity are expected to skyrocket in the coming years, with half of the children in North and South America obese by 2010 (via FutureWire). Europe doesn’t fare much better, with 38% of kids there expected to […]

6 March 2006
Sun making user interaction intuitive through SPOT sensors [San Jose Mercury News]

What if you could transfer the address book from your old cell phone to a new one by tilting the old phone like a pitcher and wirelessly pouring hundreds of numbers into the new phone — instead of punching in each one? Life would be a bit easier. Enabling sensor networks to do these types […]

6 March 2006
Media Lab director on confronting social problems and user-driven innovation [Christian Science Monitor]

A long article in the Christian Science Monitor reflects on the new directions for the MIT Media Lab, including how it will relate with its sponsors. Director Frank Moss also speaks about confronting social problems and user-driven innovation. Moss wants to more strongly focus the Media Lab on confronting “some of the looming social problems […]

5 March 2006
The art of building a robot to love [The New York Times]

If robots can act in lots of ways, how do people want them to act, happy or sad, bubbly or cranky? Reporting on the recent conference on human-robot interaction in Salt Lake City, Henry Fountain of the New York Times tries to address the question what humans want in their robots and concludes that it […]

5 March 2006
CeBIT Usability Award 2006

For the first time in 2006, Deutsche Messe AG will select a project from the iF digital media category to receive a CeBIT usability award. This special prize goes to the most usable and user-friendly project, with the emphasis on intuitive navigation that is ideally geared to the target audience. Any project submitted in the […]

5 March 2006
Microsoft’s Windows Vista mainstraims user experience discourse

The Windows Vista campaign is very much centred on the concept of “user experience”: the Vista promotional website contains an “Experiences” section with a subsection on “User Experience” (currently not yet online). Also the “Features” section contains an extensive subsection on “User Experience”. This is excellent news. Part of our jobs as user experience specialists […]

4 March 2006
Creativity, design and business at Kellogg School of Management

Need proof that the business world is playing catch-up in regards to creativity, innovation and design? The prestigious Kellogg School of Management is hosting a four-day learning session on managing product design and development this month. Here’s the program content: – Introduction to Product Development – Scenario Planning – Strategy in Design – Recognizing Gap […]

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