putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
3 February 2006
Swisscom ethnologist observes ecology of communication channels

Are people “specialising” their use of different communication channels? Are there different usages for mobile, fix, e-mail, etc in terms of content, partners in the communication or habits? And are new channels affecting how other channels are used? Bruno Giussani has a nice report on the LIFT06 presentation by Stefana Broadbent, an ethnologist working for […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

3 February 2006
Swisscom ethnologist observes ecology of communication channels

Are people “specialising” their use of different communication channels? Are there different usages for mobile, fix, e-mail, etc in terms of content, partners in the communication or habits? And are new channels affecting how other channels are used? Bruno Giussani has a nice report on the LIFT06 presentation by Stefana Broadbent, an ethnologist working for […]

2 February 2006
LIFT conference live

Plenty of people seem to be blogging at the 2006 LIFT conference, taking place in Geneva, Switzerland, today and tomorrow. Just this check this overview. Bruno Giussani is my personal favourite, because of his capability to condense the talks in tight and well-written summaries.

1 February 2006
Manipulated videos and the concept of truth in media

I just looked in amazement at an astonishingly realistic 3D animation of a military robot patrolling the (real) streets of Johannesburg, South Africa. The effect of reality is so overwhelming that most people will accept this footage as a fact. This raises the question how we as citizens will be able to determine truthful representation […]

1 February 2006
Tracing anybody’s mobile phone [The Guardian]

Textually.org reports on a very entertaining article in The Guardian, where Ben Goldacre explains how he tracked his girlfriend’s whereabouts for a full week through her mobile phone. “For the past week I’ve been tracking my girlfriend through her mobile phone. I can see exactly where she is, at any time of day or night, […]

1 February 2006
Design in technology research

Research institutions often face the challenge on how to best translate their scientific discoveries into commercially successful products and services. So how can design speed up technological research’s journey from the lab to the marketplace? The UK’s Design Council and the Engineering and Physical Sciences Research Council teamed up to find out. Six researchers joined […]

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