putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 January 2006
In Davos, CEOs get creative [Business Week]

If any single business theme emerged from the 22 sessions on innovation at Davos, it is that CEOs realize that their current corporate organizations and cultures need to be dramatically changed, and that new people with new skills have to be hired. This was brought home to hundreds of senior corporate managers at Davos when […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 January 2006
In Davos, CEOs get creative [Business Week]

If any single business theme emerged from the 22 sessions on innovation at Davos, it is that CEOs realize that their current corporate organizations and cultures need to be dramatically changed, and that new people with new skills have to be hired. This was brought home to hundreds of senior corporate managers at Davos when […]

31 January 2006
The future of UK transport in the next 50 years

We can either stumble into the future and just hope it turns out all right or we can try and shape it. A government thinktank charged with considering the future of UK transport in the next 50 years, just released its report on what future transport problems we can anticipate and how we can best […]

31 January 2006
Experience design and national parks

During the Fall semester of 2005, Rocky Mountain College of Art and Design teamed with MAYA Design to do a long-distance academic collaboration. Students were given the Strategic Plan 2001-2005 of the National Park Service and were asked to develop a hypothetical roadmap for the Strategic Plan 2006-2012 that is devoted to advancing its “goal […]

30 January 2006
The future of media in the internet age [International Herald Tribune]

Given the opportunity to start a new media empire from scratch, what would be the ideal approach? Four high-ranking media executives who were in Davos, Switzerland, during the World Economic Forum last week, shared their visions with Thomas Crampton of the International Herald Tribune. Gerhard Florin, executive vice president and general manager of international publishing […]

30 January 2006
A new journalism takes root after the riots [International Herald Tribune]

  “Blogs, the free-form online journals that have gained wide popularity, are making inroads in the newsrooms of what bloggers sometimes derisively call the mainstream media”, writes Bruno Giussani in today’s International Herald Tribune. “An increasing number of editors and reporters seem to accept that adopting this form of journalism is one way they can […]

30 January 2006
Experience Matters at Macromedia

  Experience Matters is the name of a section on the Macromedia website where the company wants to show its customers "what great experiences are, how they deliver better business results and how to create them". "Macromedia is motivated by the belief that great experiences build great businesses. Great experiences are hard to quantify, but […]

30 January 2006
Eventbranche on the experience economy

  Eventbranche is a Dutch-language blog of Henk-Jan Winkeldermaat where you can view (English-language) videos of recent presentations by Marc William Hansen, chief experience officer at LEGO (on experience co-creation) and by Joe Pine, author of The Experience Economy (on the digital experience). (via CPH127)

28 January 2006
European Centre for the Experience Economy

Following the publication of Pine & Gilmore’s book “The Experience Economy: Work Is Theatre & Every Business a Stage”, the University of Amsterdam founded the European Centre for the Experience Economy to create a place and network for fundamental academic research on experiences and transformations in their broadest sense as distinct economic offerings, and to […]

28 January 2006
$250,000 award for human-centred computing

The 2007 Bower Award and Prize will be presented to a distinguished scientist in the field of Human-Centered Computing.The Bower Award for Achievements in Science is presented annually by The Franklin Institute to a researcher of any nationality for outstanding work in the applied or basic sciences, or engineering. A predetermined field of study is […]

27 January 2006
Ambient discoverability on a design shopping site

Karl Long of Customer Experience Strategy reviews shopcomposition.com, a shopping site that sells an extremely eclectic mix of products, it seems like a stylish, urban outfitters for grown ups. The web site is a flash extraviganza that puts boo.com to sham, essentially breaks every rule in the book when it comes to ecommerce, web design, […]

27 January 2006
User-driven innovation at Lego

The new version of Mindstorms, Lego’s all-time best-selling product, was developed with the help of a Mindstorms User Panel, with the aim of developing a better product but also a tighter, more trusting bond between corporation and customer. A lengthy article in Wired Magazine explains how it all worked. Update 8 March 2006:Another lengthy article […]

27 January 2006
Project Finland, cyber diplomacy with a child’s view

Some years ago, the media office at the Embassy of Finland in Washington, D.C. saw the potential and possibilities of investing time and effort on children as a novel target group for building relations and international understanding. This was the beginning of Project Finland, a fun and interactive Web site designed with middle school-aged Americans […]

26 January 2006
Practice-based and user-driven innovation in small communities

Finnish designer Ulla-Maaria Mutanen (aka The HobbyPrincess) argues that small communities will have to radically change their innovation policy in the near future. This will include the moving from strictly institutional, business-oriented idea of innovation and competence development towards an idea of innovation as practice-based, interactive, and often times semi-professional learning activity. This was the […]

26 January 2006
Challenges of Design Promotion in Europe [Business Week]

  Business Week reports on the recent Challenges of Design Promotion in Europe conference which drew new attention to areas where European businesses excel — and fall short A recent conference in Paris, called Challenges of Design Promotion in Europe and sponsored by the French design council, Agence pour la Promotion de la Création Industrielle, […]

26 January 2006
Erosion of Power: Users in Charge [CNET]

  CNET’s Release 1.0 editor in chief Esther Dyson sits down with ZDNet editor in chief Dan Farber to discuss the upcoming PC Forum conference which takes place on March 12-14, 2006 in Carlsbad, California. The theme of the conference is the rise of the user class, with vendors becoming more responsive to users’ demands. […]

25 January 2006
Experientia attending LIFT conference

Experientia partner Jan-Christoph Zoels will be attending the meanwhile sold out LIFT conference next week. If some of the Putting People First readers are going to Geneva as well, do seek him out. Aside from his role in Experientia, Jan-Christoph is also a senior associate professor at Interaction Design Institute Ivrea, where he teaches graduate […]

24 January 2006
Design professor Lee Kun Pyo on Korea and context-dependent design [Business Week]

Over the past decade, Korea’s Samsung Electronics has transformed itself from a copycat producer of uninspiring goods into one of the world’s top consumer-electronics brands. Much of that transformation is due to a shift in power at the company from engineers to designers. Samsung’s rebirth has inspired other Korean companies to place a greater emphasis […]

24 January 2006
“Shaping Things” by Bruce Sterling

“Shaping Things is about created objects and the environment, which is to say, it’s about everything,” writes Bruce Sterling in this addition to the Mediawork Pamphlet series. He adds, “Seen from sufficient distance, this is a small topic.” Sterling offers a brilliant, often hilarious history of shaped things. We have moved from an age of […]

23 January 2006
Designing for the Scent of Information

Apparently a must-read if you work on sites with large amounts of information: Designing for the Scent of Information The essentials every designer needs to know about how users navigate through large web sites By Jared M. Spool, Christine Perfetti and David Brittan The users coming to your site all have one thing in common: […]

23 January 2006
One of four web users are disabled users

A new look at what makes up accessibility. “Did you know that up to 25% of all visitors on your website have some kind of accessibility problem. Some of your users may be blind, deaf, dyslectic, has learning disabilities or motoric disabilities such as schlerosis, parkinson’s disease, etc. A so-called functional disability. But how about […]

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